The Mount Royal has the best location in Banff but it is a pity that the service is so poor. We stayed there for five nights in late December 2013. On no day was our room serviced. On two nights after the cleaning staff had left we had to go to reception to request clean towels. On two other nights we caught cleaning staff as they were about to leave and had to ask them to empty bins and provide clean towels. On one night we were provided with only hand towels and were initially told that there were no bath towels - fortunately some bath towels were found on another floor. Despite the lack of service in our room, other rooms must have been cleaned as the hallways were littered until late in the day with bags of rubbish and dirty linen. Further we had a plumbing problem which had a temporary fix but a bucket had to be left under the washbasin to catch any drips - it was still there when we left. Finally we were provided with out of date information about times for the ski bus and missed a big part of a morning's skiing. On arriving home we provided feedback via the website and expected some explanation or apology but the Mount Royal must believe that "silence is golden". Overall the location does not make up for the dismal service.
- Official Description (provided by the hotel):
- In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal