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“Get away in the Mountains!” 5 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #23 of 31 Hotels in Banff
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Get away in the Mountains!”
5 of 5 stars Reviewed February 5, 2014

This hotel is excellent/affordable and is in a perfect location on Banff Ave. The hotel is extremely clean and the staff are always smiling and ready to help you. Meghan at the front desk is wonderful and very attentive.

Room Tip: If you stay facing Banff Ave it can get a little noisy however the view is spectacular. The back of...
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Front Desk Supervisor at Mount Royal Hotel, responded to this review, February 12, 2014
Dear Marie E,

Thank you for your amazing review of the Mount Royal Hotel. We are very pleased to read that you enjoyed your stay with us. I am so happy you liked our incredible downtown location.

We highly appreciate your kind comment regarding our front desk staff - I will pass it on to the staff member and their management.

Thank you again for your review and we hope to see you again in the near future.


Sincerely,

Stephanie Quaiser
Front Desk Supervisor
Brewster Hospitality
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542 reviews from our community

Traveler rating
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    52
    26
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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English first
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 28, 2014

This was the final stop of our Canada ski holiday. Somehow we got our dates wrong and arrived a day early. We had booked a Junior suite but it was unavailable ( understandably)!
We were happy to have any room for the night but the receptionist was concerned that we should not have to move. She found an executive suite was available for the whole time and upgraded us to that! So the problem we created was turned into an enhanced experience... Well done Mount Royal.
It is an older hotel but the suite had a graciousness to it that made you feel totally comfortable!
( new isn't always best!). It was quiet and the bed was very comfortable.... The in room jacuzzi was a boon for tired ski legs!
It was the icing on the cake for our best ever Canadian ski experience ( our 14th )!

Room Tip: In an older hotel there is real value in choosing superior rooms... They often leave newer hotels fo...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear Kevin S,

Wow - what an incredible review! Thank you so much, we truly appreciate hearing from our all our guests (especially when we have done something right!).

Our staff are dedicated to providing our guests with an unforgettable experience. We recognize how stressful it can be when reservations gets mixed up so we do our best turn those situations into a positive experience (provided we have the availability of course).

To hear that we were a major factor in being your 'best ever Canadian ski experience' is incredible, and please know that we enjoyed hosting you.

Thank you again for your review and we hope to see you again next year.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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Calgary, AB
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 26, 2014

This place is nothing too fancy but a very affordable and comfy place to stay. Great place if your just looking to crash for the night after a few drinks on banff Ave. It's in a prime spot and close to everything! Would definitely stay here again.

Room Tip: Rooms in the back of building have a beautiful view of mountain
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear travelbug1187,

Thank you for your recent review of the Mount Royal Hotel.

We pride ourselves on offering our guests an incredible location at an affordable price without sacrificing excellent service.

We are so pleased you enjoyed the mountain view from your room. For our future guests it is important to note that not all of our rooms or room types guarantee a mountain view. Please request a mountain view when making your reservation and our front desk staff will do their best to provide you with a good view.

Thank you again for your feedback and we hope to see you again soon!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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Perth
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2014

We stayed here for 2 nights while on a tour of Canada so we have stayed in many hotels. This hotel was the worst in the way of sleep. We stayed on a Saturday and Sunday night and found the corridors in the hotel very loud during the night with people screaming and running up and down. To make it worse the hotel has wooden floors so you can hear the people above you walking around all the time. This made it very hard to sleep.

The positives is the location. Right in the middle of town and joined to Tony Roma's restaurant which is nice for dinner. Free wifi in the rooms is plus too but there is no fridge in the rooms.

Room Tip: Choose the top floor so you don't have to listen people walking around on top of you all night.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear KellyBond,

Thank you for your recent review of the Mount Royal Hotel.

As you mentioned, our hallways can get a bit loud on Saturday nights. If you are being disrupted by any guests, please call our 24 hour front desk and an agent will be more than happy to resolve the situation for you.

Our location is right in the heart of Banff and just a minute's walk to most of the restaurants, shops, and nightlife.

Thank you again for your review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley City, Canada
2 reviews
5 of 5 stars Reviewed January 23, 2014

The day after our wedding, my wife and I checked into the executive suite which was reserved for us. Upon arrival, the room was immaculately clean. There was a bottle of brute in fresh ice on the table, Lindor chocolates, and a cheese/fruit tray in the fridge.

The staff were very polite and helpful. The room was spotless, and the bed very comfortable. As a pickey coffee drinker, I found this hotel to have very good coffee, much better than Tim Hortons' or Starbucks roasts.

My father-in-law stays at this hotel as often as travel allows, and I think I will follow suit.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear Al T,

Thank you for your review of the Mount Royal Hotel.

Congratulations to your and your wife on your recent nuptials! Our Executive Suites are perfect for honeymooners or any couples looking for a romantic getaway. The Pinnacle features over 900 sq ft and huge windows with incredible views of Banff. We have been having some incredible sunsets recently - vivid pinks and reds.

Thank you again for your review and we look forward to seeing you, your wife, and your father-in-law in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 22, 2014

My husband and I stayed for 1 night in this hotel in Sep 2013 while we were on a 8 day drive through the Rockies. The hotel staff were really friendly and offered us lots of tips on what to do in the area and how to get there (including giving us free maps.) We were also able to park our car for free also at the hotel.

The hotel is located in the middle of the main high street in Banff, so is a good location to walk to bars and restaurants in the evening.

We would stay here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear emwynne,

Thank you for your recent review of the Mount Royal Hotel. I am so happy that our staff provided you with friendly service and helped you find things to do. Our staff are all knowledgeable on the Bow Valley and love the opportunity to share what they know with our guests.

Thank you again for your review and we hope to welcome you back in the near future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lymington, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 21, 2014

stayed jan 2014, very central very easy reach for all café bars and restaurant,s ski pick up is out back in the car park, rooms very big and comfy, but one complaint is the air in the plumbling which made the pipes make a noise like a drill but this only happened on the odd occasion, the restaurant / lounge was also well serviced staff very friendly and helpful and will be staying here again,

Room Tip: I think any room would be ok
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear squeak2014,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased that you enjoyed our downtown location, comfortable rooms and friendly staff. Having the ski buses pick up right behind the hotel makes it convenient for our guests to grab their gear and hope right on board!

Please accept our sincerest apologies for the noise in the pipes. We are currently in the process of resolving this issue and our pipes should be nice and quiet by the end of the week.

Thank you again for your review and we look forward to your return.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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