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“Very clean, great place to stay!” 4 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #20 of 33 hotels in Banff
Calgary, AB
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Very clean, great place to stay!”
4 of 5 stars Reviewed January 26, 2014

This place is nothing too fancy but a very affordable and comfy place to stay. Great place if your just looking to crash for the night after a few drinks on banff Ave. It's in a prime spot and close to everything! Would definitely stay here again.

Room Tip: Rooms in the back of building have a beautiful view of mountain
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear travelbug1187,

Thank you for your recent review of the Mount Royal Hotel.

We pride ourselves on offering our guests an incredible location at an affordable price without sacrificing excellent service.

We are so pleased you enjoyed the mountain view from your room. For our future guests it is important to note that not all of our rooms or room types guarantee a mountain view. Please request a mountain view when making your reservation and our front desk staff will do their best to provide you with a good view.

Thank you again for your feedback and we hope to see you again soon!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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479 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Perth
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2014

We stayed here for 2 nights while on a tour of Canada so we have stayed in many hotels. This hotel was the worst in the way of sleep. We stayed on a Saturday and Sunday night and found the corridors in the hotel very loud during the night with people screaming and running up and down. To make it worse the hotel has wooden floors so you can hear the people above you walking around all the time. This made it very hard to sleep.

The positives is the location. Right in the middle of town and joined to Tony Roma's restaurant which is nice for dinner. Free wifi in the rooms is plus too but there is no fridge in the rooms.

Room Tip: Choose the top floor so you don't have to listen people walking around on top of you all night.
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear KellyBond,

Thank you for your recent review of the Mount Royal Hotel.

As you mentioned, our hallways can get a bit loud on Saturday nights. If you are being disrupted by any guests, please call our 24 hour front desk and an agent will be more than happy to resolve the situation for you.

Our location is right in the heart of Banff and just a minute's walk to most of the restaurants, shops, and nightlife.

Thank you again for your review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley City, Canada
2 reviews
5 of 5 stars Reviewed January 23, 2014

The day after our wedding, my wife and I checked into the executive suite which was reserved for us. Upon arrival, the room was immaculately clean. There was a bottle of brute in fresh ice on the table, Lindor chocolates, and a cheese/fruit tray in the fridge.

The staff were very polite and helpful. The room was spotless, and the bed very comfortable. As a pickey coffee drinker, I found this hotel to have very good coffee, much better than Tim Hortons' or Starbucks roasts.

My father-in-law stays at this hotel as often as travel allows, and I think I will follow suit.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear Al T,

Thank you for your review of the Mount Royal Hotel.

Congratulations to your and your wife on your recent nuptials! Our Executive Suites are perfect for honeymooners or any couples looking for a romantic getaway. The Pinnacle features over 900 sq ft and huge windows with incredible views of Banff. We have been having some incredible sunsets recently - vivid pinks and reds.

Thank you again for your review and we look forward to seeing you, your wife, and your father-in-law in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 22, 2014

My husband and I stayed for 1 night in this hotel in Sep 2013 while we were on a 8 day drive through the Rockies. The hotel staff were really friendly and offered us lots of tips on what to do in the area and how to get there (including giving us free maps.) We were also able to park our car for free also at the hotel.

The hotel is located in the middle of the main high street in Banff, so is a good location to walk to bars and restaurants in the evening.

We would stay here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear emwynne,

Thank you for your recent review of the Mount Royal Hotel. I am so happy that our staff provided you with friendly service and helped you find things to do. Our staff are all knowledgeable on the Bow Valley and love the opportunity to share what they know with our guests.

Thank you again for your review and we hope to welcome you back in the near future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lymington, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2014

stayed jan 2014, very central very easy reach for all café bars and restaurant,s ski pick up is out back in the car park, rooms very big and comfy, but one complaint is the air in the plumbling which made the pipes make a noise like a drill but this only happened on the odd occasion, the restaurant / lounge was also well serviced staff very friendly and helpful and will be staying here again,

Room Tip: I think any room would be ok
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear squeak2014,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased that you enjoyed our downtown location, comfortable rooms and friendly staff. Having the ski buses pick up right behind the hotel makes it convenient for our guests to grab their gear and hope right on board!

Please accept our sincerest apologies for the noise in the pipes. We are currently in the process of resolving this issue and our pipes should be nice and quiet by the end of the week.

Thank you again for your review and we look forward to your return.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 19, 2014

Have stayed at the Mount Royal on numerous occasions and just love crawling into bed at night. I don't know what they do but it is heavenly. Centrally located and a good price. Ask for a room near the elevator as some of the rooms can be quite a hike.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear snowbirdwannabe_11,

Thank you for your review of the Mount Royal Hotel.

We are so happy to be able to provide you with a heavenly experience! Our comfy beds make it difficult to want to get out of bed in the morning.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed January 14, 2014

Great location, very clean, friendly welcoming staff. The bed was great, fantastic sheets. Easy walking distance to great restaurants and shopping. Will stay there again, would recommend it to my friends.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, January 15, 2014
Dear Nathan S S,

Thank you for your recent review of the Mount Royal Hotel.

It is always a pleasure to receive a 5 star review from our guests. Brewster Hospitality prides itself on providing guests with a comfortable and relaxing stay.

Thank you for your recommendation and know that we are excited to welcome you back soon!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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