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“Honeymoon Hotel” 5 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #20 of 33 hotels in Banff
Langley City, Canada
2 reviews
“Honeymoon Hotel”
5 of 5 stars Reviewed January 23, 2014

The day after our wedding, my wife and I checked into the executive suite which was reserved for us. Upon arrival, the room was immaculately clean. There was a bottle of brute in fresh ice on the table, Lindor chocolates, and a cheese/fruit tray in the fridge.

The staff were very polite and helpful. The room was spotless, and the bed very comfortable. As a pickey coffee drinker, I found this hotel to have very good coffee, much better than Tim Hortons' or Starbucks roasts.

My father-in-law stays at this hotel as often as travel allows, and I think I will follow suit.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear Al T,

Thank you for your review of the Mount Royal Hotel.

Congratulations to your and your wife on your recent nuptials! Our Executive Suites are perfect for honeymooners or any couples looking for a romantic getaway. The Pinnacle features over 900 sq ft and huge windows with incredible views of Banff. We have been having some incredible sunsets recently - vivid pinks and reds.

Thank you again for your review and we look forward to seeing you, your wife, and your father-in-law in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
London, United Kingdom
Contributor
19 reviews 19 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 22, 2014

My husband and I stayed for 1 night in this hotel in Sep 2013 while we were on a 8 day drive through the Rockies. The hotel staff were really friendly and offered us lots of tips on what to do in the area and how to get there (including giving us free maps.) We were also able to park our car for free also at the hotel.

The hotel is located in the middle of the main high street in Banff, so is a good location to walk to bars and restaurants in the evening.

We would stay here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear emwynne,

Thank you for your recent review of the Mount Royal Hotel. I am so happy that our staff provided you with friendly service and helped you find things to do. Our staff are all knowledgeable on the Bow Valley and love the opportunity to share what they know with our guests.

Thank you again for your review and we hope to welcome you back in the near future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lymington, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2014

stayed jan 2014, very central very easy reach for all café bars and restaurant,s ski pick up is out back in the car park, rooms very big and comfy, but one complaint is the air in the plumbling which made the pipes make a noise like a drill but this only happened on the odd occasion, the restaurant / lounge was also well serviced staff very friendly and helpful and will be staying here again,

Room Tip: I think any room would be ok
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear squeak2014,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased that you enjoyed our downtown location, comfortable rooms and friendly staff. Having the ski buses pick up right behind the hotel makes it convenient for our guests to grab their gear and hope right on board!

Please accept our sincerest apologies for the noise in the pipes. We are currently in the process of resolving this issue and our pipes should be nice and quiet by the end of the week.

Thank you again for your review and we look forward to your return.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Top Contributor
71 reviews 71 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 19, 2014

Have stayed at the Mount Royal on numerous occasions and just love crawling into bed at night. I don't know what they do but it is heavenly. Centrally located and a good price. Ask for a room near the elevator as some of the rooms can be quite a hike.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, February 4, 2014
Dear snowbirdwannabe_11,

Thank you for your review of the Mount Royal Hotel.

We are so happy to be able to provide you with a heavenly experience! Our comfy beds make it difficult to want to get out of bed in the morning.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed January 14, 2014

Great location, very clean, friendly welcoming staff. The bed was great, fantastic sheets. Easy walking distance to great restaurants and shopping. Will stay there again, would recommend it to my friends.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, January 15, 2014
Dear Nathan S S,

Thank you for your recent review of the Mount Royal Hotel.

It is always a pleasure to receive a 5 star review from our guests. Brewster Hospitality prides itself on providing guests with a comfortable and relaxing stay.

Thank you for your recommendation and know that we are excited to welcome you back soon!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Top Contributor
227 reviews 227 reviews
42 hotel reviews
Reviews in 37 cities Reviews in 37 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed January 14, 2014

positives; great location; refurbished rooms to an excellent standard; in room safe; good large jacuzzi; daytime reception staff excellent.

negatives: both nights of our stay awoken at around 03.00 - 03.30 by other guests. We were on the third floor. On the second night, we did ring reception twice but no one answered. The next morning, they apologised and said that someone was on duty but could not explain why they did not answer and assist in quelling the noise from next door's room.

And the bar (in Jnauary anyhow) closes when the barman feels like it. Last night it was at 10.10 and tonight we were asked to leave at 10.30 (even though there were in total 9 people still drinking).

Cleaning: one day spotless; the next, did not replenish / clean the coffee / glasses. Two different cleaners; two different experiences.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, January 15, 2014
Dear UKDavidN,

Thank you for your review of the Mount Royal Hotel.

We are so happy to read that you enjoyed our location and hotel amenities.

Please accept our sincerest apologies regarding the issues you had with our night staff. Though I cannot tell you where they were when you were trying to contact them, I do know that our agents are required to stay at the Front Desk unless a guest requires their services. I have forwarded your comments to our Front Office Manager for his review and action.

As the bar is not operated by the Mount Royal Hotel, we do not have control over staffing or hours. I have passed your concerns on to the General Manager of Tony Roma's.

Please accept our apologies for the cleaning services. Our Executive Housekeeper is aware of your review and has made certain changes to ensure there is consistency in the cleaning.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wokingham
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 11, 2014 via mobile

We recently stayed here with our friends for a snowboarding holiday. Having stayed in several hotels in Canada I would say this is a good solid 3* but with a few minor improvements could be higher. The rooms are spacious and well appointed, there is adequate room for luggage and we had plenty of hanging space to dry our gear.
We had breakfast at the restaurant downstairs every day so that we could get out on the slopes quickly, but if you fancy venturing out you will find plenty of options on your doorstep.
Staff were polite and helpful and the only minor quibble was that the rooms were inconsistently cleaned- for 2 days they were perfect and for the remainder of the week it was hit and miss, e.g one day we had someone else's bin left in our room! Maybe we'll put this down to weary staff after New Years Eve!
I should note that the service to Sunshine Village is excellent, the bus departs from the back of the hotel so you can pick up your boards from storage and head there in a few minutes.
I would definitely stay here again.

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, January 24, 2014
Dear Rebecca P,

Thank you for your recent review of the Banff International Hotel.

We are so pleased that you enjoyed the rooms, service, and breakfast at Ricky's.

Please accept our sincerest apologies for the inconsistent housekeeping. I have forwarded your comments on to our Executive Housekeeper for her review. We hope to have these inconsistencies ironed out for our future guests.

Thank you again for your review and we look forward to your return.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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