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“Great family experience!” 5 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #20 of 33 hotels in Banff
Red Deer, Canada
Reviewer
3 reviews 3 reviews
“Great family experience!”
5 of 5 stars Reviewed December 19, 2013

Proved to be A great location for our three families; Grandparents with 2 of our kids and 4 grandkids total. Good choices and close walk for great variety of dining options. Kids menu in Buffalo Paddock Pub and hot tub just what we needed after a full day on ski hill. Will be back.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, December 27, 2013
JPLanigan,

Thank you for your review of the Mount Royal Hotel.

We are so happy to read that 3 generations in your family thoroughly enjoyed their stay with us! As we are located right in the downtown core, shopping, restaurants, museums, and walking trails are less than minutes away. Whether driving or catching the ski buses that pick up directly behind the hotel, we are only a 10 minute drive to the nearest ski hill. And spending your apres ski in the jacuzzi and eating delicious food at the Paddock sounds like you have had a pretty incredible holiday!

We would be very happy to welcome you and your family back in the future!

Season Greetings and a Happy Holiday,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Calgary
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 17, 2013

Can't beat price, location and rooms! We were pleasantly surprised and consider this a great find! We have already recommended it to friends!! Clean, simply decorated, with great beds! And we are still amazed at the absolute best location!!Loved it!!



  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, December 19, 2013
Dear PurpleTravel,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased you thoroughly enjoyed stay and thank you for recommending us to your friends!

Thank you again for your review and we hope to welcome you back in the New Year.

Happy Holidays,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed December 14, 2013

I took my wife and two young girls for a couple days get away. This was our first time here. Staff were genuine and very friendly. Location is awesome..walked everywhere downtown. Room is large with some updates. A great value for the price, would stay again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, December 19, 2013
Dear David B,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased you and your family enjoyed your stay with us.
Being one of the few hotels located in downtown Banff we are happy to offer our guests the convenience of being within walking distance to trails, restaurants, museums, and shops.

Thank you again for your review and we hope to welcome you and your family back in the New Year.

Happy Holidays,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banff, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 30, 2013

Overall cleanliness was fine and the location convenient. But in six nights of stay I ran into too many service problems. My room key card failed twice the first day, and it took the maintenance guy to convince the girl at the desk that the cards she was using were faulty. On one occasion my room went uncleaned or serviced. On my last morning I tried the breakfast at the attached Tony Romo restaraunt. Service was nonexistant and the scrambled eggs in the buffe were dried up like old dog turds. Also, the matress in the room was way to soft. Stay if you have to for maybe a night, but Banff offers lots better at the same price.

Stayed November 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, December 6, 2013
Dear snowshoetraveller,

Thank you for your recent review of the Mount Royal Hotel.

Please accept our sincerest apologies for any inconviences you may have experienced during your stay. We pride ourselves on offering our guests qualtiy service and I am very sorry that we did not provide that for you.

Please know I have passed your comments on to our Operating Directors as well as the Manager of Tony Roma's for their review.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
175 reviews 175 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 26, 2013

I can't fault the hotel here. Checked in and were made to feel welcome straight away. Our room was on the third floor over looking the rear of Banff. Great location for everything I must say. The room was bright, airy, modern in it's appointings and very clean.
On the Monday night I wanted to catch the Giants vs Vikings game and decided to sink a few in the Paddock Pub sat at the bar. Spent three hours sat there talking to the barman, and some locals called Chris and another member of the team there. It was a great atmosphere and had several local whisky chasers lined up for me by the guys at the bar. All, totally unexpected but because we had been chatting all night catching the game somehow earned me the right to be given shots! Such a great bar, served foods from Tony Roma's and we ordered up a nightcap with the dessert trio to follow. Flawless performance by the crew at the Mount Royal!!

Room Tip: I get the impression these rooms are all well appointed.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, December 6, 2013
Dear domidge,

Thank you for your recent review of the Mount Royal Hotel. We are so happy that you enjoyed your stay and experienced the local charm of the Paddock.

Should you find yourself back on this side of the world we'd love to welcome you back!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 25, 2013

This was our second stay at Mount Royal Hotel, the first time was great, which is why we returned. Unfortunately this stay was nowhere near as pleasant.

First problem was we were in a wing that had stairs between the lobby elevators and our room, which meant that we were unable to use the baggage trolley all the way to our room.

Our room had a strange smell on arrival, I think it was always there, but we got used to it.

The noise from the hallway was ridiculous, we were woken both nights multiple times between 1am-3am due to others loudly walking down the hallway. There was also random loud noises coming from the bathroom (pipes, I believe) that woke us a few times.

Otherwise everything else was okay, it was just disappointing as last time was so great, we had decided that Mount Royal was going to be our 2013/2014 winter hotel in Banff, but now we need to investigate alternative hotels.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, December 6, 2013
Dear Jollery,

Thank you for your review of the Mount Royal Hotel.

While I am pleased that your first stay was memorable, I am very sorry that we were unable to repeat that experience for your second stay. We appreciate all of our guests and want to create memorable experiences to keep you coming back!

If you do decide to rebook with us, please request a room in the main section of the building and not in the "Cascade Wing". Our Front Desk Agents will do their very best to allocate a room they think you will enjoy.

Thank you again for your feedback and we hope you allow us the opportunity to host you again!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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