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“Great Location” 4 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #23 of 31 Hotels in Banff
Asheville, North Carolina
Top Contributor
115 reviews 115 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
46 helpful votes 46 helpful votes
“Great Location”
4 of 5 stars Reviewed October 21, 2013

The hotel is situated right in the heart of downtown Banff. Very easy walking to everything and it has a parking lot which is a must. Rooms on the backside could be a little noisier as tour busses pull in and out of the back, but the street side can be noisy as well. Room was clean and staff very helpful. Would stay again in a minute.

Room Tip: Watch for where room is located in back. Look in the rear to see where the busses are.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 23, 2013
Dear jimmcma,

Thank you for your recent review of the Mount Royal Hotel.

I am so happy that you enjoyed your stay and we look forward to your return.

Our convenient downtown location allows our guests to be minutes away from restaurants, shopping, walking trails, museums, and nightlife.

Thank you again for your feedback .

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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549 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Calgary, Canada
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 20, 2013

We wanted a convenient location as we were in Banff for a birthday celebration and we knew we would be drinking. Room was fairly clean (only one "short and curly' found in the bathroom and the mirror was slightly dirty). Bed was comfortable and the rest of the room seemed clean. Air conditioning fan was on the entire time which may have annoyed most but it created some good white noise so we slept fairly well. Only one drunk group came back at about midnight and lucky they only yelled and screamed for a few minutes (I don't know of one hotel on this planet that doesn't have paper thin walls). Seems the Alberta resident special puts all the Albertans at the back of the hotel with views of the air conditioning unit or ally (this is the third time I've stayed here and I've never been put in a room with a view - I guess Brewsters saves those rooms for the international tourists).

Pub was expensive for a Big Rock Beer ($6 for about a 12 oz "pint" during happy hour - go to the St. James Gate and pay that for a international brew in at least a 16 oz pint)

Anyway, as I've mentioned, it was decent enough (though price could be a bit better during the shoulder season - $150 + taxes for a king).

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 23, 2013
Dear 1_4_adventure,

Thank you for your recent review of the Mount Royal Hotel.

I am very pleased that you enjoyed our convenient location and comfortable bed.

Please accept our sincerest apologies that you did not receive a room with a view. We do not place our guests that book with the Alberta Resident's Special in rooms without views on purpose. Our hotel has many room types and the majority of our King rooms face away from Banff Avenue. Many of our Standard and Premium 2 Queen rooms face Banff Ave. Please feel free to request a 'Mountain View' room the next time you stay and our Front Desk Agents will their absolute best to accommodate you.

Thank you again for your feedback,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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Borgo San Lorenzo, Italy
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 19, 2013

My first time in this hotel was at Christmas 1991 when I fisrt met my husband. I still feel the same relaxing athmosphere. Although the time is passed the hotel have spacious and comfortable rooms (some with astonishing view of the Rochies), friendly staff and the location is absolutly great (main road). I keep coming back here not only for my wonderful memories..........

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 23, 2013
Dear Marzia M,

Thank you for your recent review of the Mount Royal Hotel.

I am so pleased that the Mount Royal is your first choice hotel in Banff. It is so great when we are able to welcome our guests many years after their first visit.

Brewster Hospitality strives to exceed our guests' expectations by providing the right room, the right services and guest experiences to make each and every stay relaxing, enjoyable and filled with great memories. We strive to do the best job we can and feedback like yours make it worthwhile.

We hope to welcome you and your family again in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed October 10, 2013

My wife and I stayed at the Mount Royal for 2 nights in late Sept, 2013. The staff was great at check-in which always helps get off to a good start. The room was comfortable and very clean except for a few spots on the carpet (that happens with people tracking grime in on their boots). The beds and sheets were fantastic! The bathroom was very clean (yay!), although it was a bit small as is often the case in hotels. Not a problem for us at all, but don't be surprised. Overall a great value and would be my first choice if I ever get back to Banff.

Room Tip: Top floor is probably best as the wood floors allow some of the noise to travel down. We liked overl...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear Jim D,

Thank you for your recent review of the Mount Royal Hotel.

It is great to hear that you had such an enjoyable stay with us. I am glad our front desk staff made a positive impression on you.

Please accept our sincerest apologies for the condition of the carpets. Our staff are working diligently to deep clean each and every carpet.

As you mentioned, a room on the upper floor will prevent the sound of footsteps. For our guests who are light sleepers, requesting a room on the backside of the building will help keep the noise level down. For others, a view of main street is perfect.

Thank you for making us your first choice hotel in Banff! We are excited to welcome you back again.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folkestone, United Kingdom
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed October 9, 2013

Very busy hotel for the national park area --Tony Romas restaurant in the hotel was good and wholesome with good breakfast choices and prompt service .The town of Banff is really just a huge souvenier shop with little else to offer . The cable car up sulpher mountain is spectacular and should not be missed .

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear Colintimms,

Thank you for your recent review of the Mount Royal Hotel.

I am glad you enjoyed your stay as well as our on site restaurant Tony Roma's.

Banff does have a lot of souvenir shops, there is no denying that. However, our small town does also offer many hiking and biking trails, horseback riding, scenic drives, museums, Bow Falls, restaurants, etc. Should you return, our front desk agents would be more than happy to help you plan your activities.

It is great that you took the gondola up Sulphur Mountain and were able to experience the Rockies from above.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 8, 2013

This hotel has a great location on Banff Avenue. It is within walking distance of everything. Great value. The room decor has been updated. There is a beautiful view of the mountains from our 3rd floor room. The beds are comfortable. Staff is friendly and courteous. There is a little hallway noise transfer, however not enough to worry about. Mostly from guests arriving after 2:00 a.m. The only slight downside is the tight quarters of the location of the toilet and the end of the counter-top; after the renovations they could have given a few more inched between the two. The staff were able to quickly rectify a small problem we encountered with our safe. When the safe wouldn't open, we called the front desk and the maintenance man and locksmith had it opened within half an hour of the phone call. They were very efficient and we were grateful as we had dinner reservations which we were able to meet.

Room Tip: If you can, ask for a room on the 3rd floor at the back of the hotel, as the view of the mountains i...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear Darka_10,

Thank you for your recent review of the Mount Royal Hotel.

We are very happy that you enjoyed our location, decor, view from your room, and comfortable beds.

I am sure our future guests will greatly appreciate your room tip for getting a room with a better view! Also, if you request a mountain view on your reservation our front desk will do their best to accommodate that request.

Please accept our apologies regarding the locked safe. We are pleased that our staff were able to react and find a resolution in a timely fashion and that you were able to make your reservations.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 3, 2013

Stayed here for two nights with husband and daughter. Our room was on level two facing the main street with the mountains as a backdrop. The room was modern, spacious and clean. The carpet had stains and would benefit from replacement soon. However, at such as great price and location, you can't complain. The beds are very comfortable.

Room Tip: 'Social noise' at closing times. If you are a light sleeper, request a quieter room in the b...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear retrain,

Thank you for your recent review of the Mount Royal Hotel.

It is great to hear that you and your family found our location unbeatable, the beds comfortable, and the rooms clean and modern.

Please accept our sincerest apologies for the state of the carpets. Our staff are currently doing a routine carpet shampoo in each room to help liven them up.

Thank you for mentioning the 'social noise.' For those that are light sleepers, requesting a room at the rear of the building would help as it is away from the main street.

Thank you again for your review and we hope to welcome you and your family back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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