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“Great location; great value” 5 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #23 of 31 Hotels in Banff
Calgary, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great location; great value”
5 of 5 stars Reviewed October 8, 2013

This hotel has a great location on Banff Avenue. It is within walking distance of everything. Great value. The room decor has been updated. There is a beautiful view of the mountains from our 3rd floor room. The beds are comfortable. Staff is friendly and courteous. There is a little hallway noise transfer, however not enough to worry about. Mostly from guests arriving after 2:00 a.m. The only slight downside is the tight quarters of the location of the toilet and the end of the counter-top; after the renovations they could have given a few more inched between the two. The staff were able to quickly rectify a small problem we encountered with our safe. When the safe wouldn't open, we called the front desk and the maintenance man and locksmith had it opened within half an hour of the phone call. They were very efficient and we were grateful as we had dinner reservations which we were able to meet.

Room Tip: If you can, ask for a room on the 3rd floor at the back of the hotel, as the view of the mountains i...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear Darka_10,

Thank you for your recent review of the Mount Royal Hotel.

We are very happy that you enjoyed our location, decor, view from your room, and comfortable beds.

I am sure our future guests will greatly appreciate your room tip for getting a room with a better view! Also, if you request a mountain view on your reservation our front desk will do their best to accommodate that request.

Please accept our apologies regarding the locked safe. We are pleased that our staff were able to react and find a resolution in a timely fashion and that you were able to make your reservations.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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551 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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English first
Wollongong, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 3, 2013

Stayed here for two nights with husband and daughter. Our room was on level two facing the main street with the mountains as a backdrop. The room was modern, spacious and clean. The carpet had stains and would benefit from replacement soon. However, at such as great price and location, you can't complain. The beds are very comfortable.

Room Tip: 'Social noise' at closing times. If you are a light sleeper, request a quieter room in the b...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear retrain,

Thank you for your recent review of the Mount Royal Hotel.

It is great to hear that you and your family found our location unbeatable, the beds comfortable, and the rooms clean and modern.

Please accept our sincerest apologies for the state of the carpets. Our staff are currently doing a routine carpet shampoo in each room to help liven them up.

Thank you for mentioning the 'social noise.' For those that are light sleepers, requesting a room at the rear of the building would help as it is away from the main street.

Thank you again for your review and we hope to welcome you and your family back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 3, 2013

Fantastic location, couldn;t have asked for a better spot. Staff all friendly and more then happy to help. Food was great, beverages even better :) jacuzzi was a bonus to soak away the aches of travelling. Housekeeping was super, cannot fault them. The onyl think which would have made my stay an absolute 10 out of 10 would be if they had a scale to weigh my luggage :)

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear Dalice B,

Thank you for your recent review of the Mount Royal Hotel.

We are very pleased that you thought our location was fantastic, our staff friendly and helpful, and you were able to relax in the jacuzzi. I will pass on your comments to our general manager about the luggage scale.

We greatly appreciate your feedback and hope to welcome you back soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 1, 2013

I stayed at this hotel for 2 nights on a weekend. The location is quite good, right on Banff avenue in the center of town. If you are a very light sleeper you might want to request a room that does not face out onto Banff Ave, it can get a bit rowdy on that street on weekend nights. The facilities inside the hotel were good and the staff were pleasant, but I was taken aback by two things. First, there is a substantial deposit required when you check in for "damage and incidentals": $100 on a credit card or $200 in cash. I found that exorbitant and poorly advertised when I booked the room. It also felt somewhat discriminatory to charge so much more if you had to do it in cash, plus I had to wait around like a criminal when checking out while my room was looked over before my $200 was returned. As a middle-aged single female, I'm not sure what kind of ruckus they thought I was going to get into. Also at check out I was charged for making local calls on the room phone... Really?! It doesn't cost anything for the hotel when guests make LOCAL calls, and though the charges weren't high, again I didn't see this policy advertised anywhere (if it was, it was not prominent). It made me wonder what kind of charge I'd be slapped with if I had used the coffee machine. Glad I didn't. Would not return, there are better budget options in Banff.

  • Stayed September 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 11, 2013
Dear BuddhistMittens,

Thank you for your recent review of the Mount Royal Hotel.

Please accept my sincerest apologies for any inconveniences you may have experienced.

We do have stricter policies in place for those wishing to check in without a credit card as we need to ensure that we are able to recover any costs associated with your stay. Our decision to charge a $200.00 is not personal, it is a policy that applies to everyone that wishes to check in without a credit card.

Upon check out we do need to check the room before we can return your deposit. This is to ensure that we do not need to charge for any damage, smoking, etc. I am sorry if you felt this was discriminatory as it is not meant to be. It is the same policy for every guest that checks in without a credit card.

Once again, please accept my sincerest apologies that you did not enjoy your stay.

Thank you for your review,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missoula, Montana
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 30, 2013

This hotel is located on Banff's main tourist street. Many shops and a number of restaurants right outside your door. The hotel room (233) was of good size but somewhat dated. The lighting was poor, the carpet had many large stains and the bathroom tub was in need of new grout and caulk. The bed was very comfortable!! Our room rate for two nights was $288, which is probably a decent rates considering the location was so good. Great view of the sunrise from our room. I would stay here again.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 2, 2013
Dear Super W,

Thank you for your recent review of the Mount Royal Hotel. We are pleased that you enjoyed the convenient location of the hotel and the size of the rooms.

As you mentioned, the carpets are not in the best condition. I assure you our maintenance and housekeeping departments work hard to do a deep shampoo of each carpet on a regular basis. While it does not remove all stains, it keeps them clean. We hoping to replace the carpets in the near future.

That is a beautiful picture you took of the sunrise.

Thank you again for your review and we hope to welcome you back again soon.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williams Lake, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

I've never stayed in Banff and I knew I wanted a central location. This IS it! Upon walking in I felt comfortable instantly. We were early and the room wasn't ready but they put a rush on it and gave us our parking pass so we could enjoy the day (we did arrive 5 hours before check in). This is the place to stay if you want to walk and enjoy downtown.
The hotel is older but renovations have been done.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 2, 2013
Dear jmrloewen,

Thank you for your incredible review of the Mount Royal Hotel. We are so pleased you found our location to the best for convenience. Our front desk staff will always do their best to get your checked into your room as soon as possible. If we are unable to get you in right away, a parking pass will be issued if needed and we would be more than happy to hold your luggage for you until we can check you in.

As we are located right in the downtown core, we are close to dining, shopping, bus stops, and trail heads.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 28, 2013

We stayed two nights in this accommodation, brilliant location being on the main street near shops, McDonalds (breakfast fast, cheap and easy) although I do not normally eat in that establishment. Rooms were perhaps a little dated but at least we had a comfortable clean lounge and a really clean comfortable bed to sleep in. The bar downstairs was wonderful to eat in - although the amount of food served was far too much. We were told we could have shared a meal if we wished! All the staff were very friendly. We are smokers so it was good to be able to use the back lift to come in and out for a cigarette. Wi fi worked fine. Compliments to the guy from New Zealand he could not have been more helpful if he tried. Thanks folks - hope to be back.

Room Tip: Unsure of this we enjoyed where we were no noise.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 2, 2013
Dear fredasmith,

Thank you for your recent review of the Mount Royal Hotel.

You offer some great advice to our guests and I am sure they will appreciate it.

We hope you will return to our hotel one day soon. You mentioned that you and your partner are smokers and would like easy access to the outside. When you make your next reservation, feel free to request a room close to an exit/elevator and we would be more than happy to do our best to accommodate you.

Thank you again for your review.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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