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“Great Location” 3 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #20 of 33 hotels in Banff
Missoula, Montana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Great Location”
3 of 5 stars Reviewed September 30, 2013

This hotel is located on Banff's main tourist street. Many shops and a number of restaurants right outside your door. The hotel room (233) was of good size but somewhat dated. The lighting was poor, the carpet had many large stains and the bathroom tub was in need of new grout and caulk. The bed was very comfortable!! Our room rate for two nights was $288, which is probably a decent rates considering the location was so good. Great view of the sunrise from our room. I would stay here again.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 2, 2013
Dear Super W,

Thank you for your recent review of the Mount Royal Hotel. We are pleased that you enjoyed the convenient location of the hotel and the size of the rooms.

As you mentioned, the carpets are not in the best condition. I assure you our maintenance and housekeeping departments work hard to do a deep shampoo of each carpet on a regular basis. While it does not remove all stains, it keeps them clean. We hoping to replace the carpets in the near future.

That is a beautiful picture you took of the sunrise.

Thank you again for your review and we hope to welcome you back again soon.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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483 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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English first
Williams Lake, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

I've never stayed in Banff and I knew I wanted a central location. This IS it! Upon walking in I felt comfortable instantly. We were early and the room wasn't ready but they put a rush on it and gave us our parking pass so we could enjoy the day (we did arrive 5 hours before check in). This is the place to stay if you want to walk and enjoy downtown.
The hotel is older but renovations have been done.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 2, 2013
Dear jmrloewen,

Thank you for your incredible review of the Mount Royal Hotel. We are so pleased you found our location to the best for convenience. Our front desk staff will always do their best to get your checked into your room as soon as possible. If we are unable to get you in right away, a parking pass will be issued if needed and we would be more than happy to hold your luggage for you until we can check you in.

As we are located right in the downtown core, we are close to dining, shopping, bus stops, and trail heads.

Thank you again for your review and we hope to welcome you back soon.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 28, 2013

We stayed two nights in this accommodation, brilliant location being on the main street near shops, McDonalds (breakfast fast, cheap and easy) although I do not normally eat in that establishment. Rooms were perhaps a little dated but at least we had a comfortable clean lounge and a really clean comfortable bed to sleep in. The bar downstairs was wonderful to eat in - although the amount of food served was far too much. We were told we could have shared a meal if we wished! All the staff were very friendly. We are smokers so it was good to be able to use the back lift to come in and out for a cigarette. Wi fi worked fine. Compliments to the guy from New Zealand he could not have been more helpful if he tried. Thanks folks - hope to be back.

Room Tip: Unsure of this we enjoyed where we were no noise.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 2, 2013
Dear fredasmith,

Thank you for your recent review of the Mount Royal Hotel.

You offer some great advice to our guests and I am sure they will appreciate it.

We hope you will return to our hotel one day soon. You mentioned that you and your partner are smokers and would like easy access to the outside. When you make your next reservation, feel free to request a room close to an exit/elevator and we would be more than happy to do our best to accommodate you.

Thank you again for your review.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 27, 2013

This hotel was a wonderful surprise. Few hotels in Banff offer air conditioning, but this one did. Right in the middle of town, so you could walk everywhere for shopping and meals. The room was spacious and clean with an updated bathroom. On site restaurant and lounge. Staff was very nice. Would definitely stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, October 2, 2013
Dear Debbie G,

Thank you for your recent review of the Mount Royal Hotel.

We are so pleased that you enjoyed your stay with us and we would be very happy to welcome you back for another stay.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 24, 2013

The hotel has great value and centrally located. The room was clean and spacious. The bed was comfortable. The custom service was great. My only complaint was the wifi didn't work in my room. Otherwise the stay was perfect.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 25, 2013
Dear freshonion830,

Thank you for your recent review of the Mount Royal Hotel. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

It is a pleasure to hear that you thoroughly enjoyed your stay with us. As we are located in the heart of downtown Banff we are a minute's walk to most shopping, restaurants and walking trails.

Should you experience any wifi issues please contact the Front Desk and they will help find a solution. We also have complimentary internet kiosks available on the 2nd floor.

Thank you very much for your business and we hope to welcome you back soon,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed September 23, 2013 via mobile

Stayed 2 nights here towards end of holiday. The location was great in the centre of Banff. However the hotel looked "tired" and would benefit from a refurb. The were smaller than we are used to and didn't have a fridge even though our friends did in a same standard room. Breakfast in the restaurant was average with confusion between continental and full breakfasts.

Stayed September 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 26, 2013
Dear jolyn52,

Thank you for your recent review of The Mount Royal Hotel. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

We appreciate your comments regarding the appearance of the hotel and now that the summer rush is nearing to an end we are able to do some maintenance to brighten the property up.

Only a handful of our rooms have a fridge and we do not advertise this for that reason.

The continental breakfast at Tony Roma's includes the cold options while the full breakfast included the hot options in addition to the cold.

Thank you again for your feedback and we hope to host you again soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaatsheuvel, The Netherlands
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2013

Nice and large rooms with free wi-fi. Clean but could use some renovation. Very friendly personnel. Have not tried any restaurant or breakfast, so I can give no opinion about that.
Special arrangements were made to park the RV's near the hotel.

Room Tip: Find yourself a room at the front side overlooking Banff Ave.
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 26, 2013
Dear Marcslot,

Thank you for your recent review of The Mount Royal Hotel. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

It is great that our staff provided you with friendly service and were able to accommodate your RVs.

One of our restaurants, The Paddock, has recently hired a very talented chef and created an incredible new menu. It is definitely worth a visit should you return to Banff.

Many of our rooms underwent a Refresh in 2012 where we replaced the furniture, televisions, bedding, mattresses, and bathroom fixtures. We are continuing some updating now that the busy summer is coming to an end.

Thank you very much for your business and we hope to welcome you back soon,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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