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“Good value for money” 4 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #20 of 33 hotels in Banff
Leeds, UK
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good value for money”
4 of 5 stars Reviewed September 20, 2013

Stayed for 3 nights this month. Friendly staff, good service. Room clean & functional with everything you need including free wifi. Not a plush hotel but excellent value for money & situated perfectly in the centre of town. Perfect for touring the National Park.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 26, 2013
Dear Eddie S,

Thank you for your recent review of The Mount Royal Hotel. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

I am very pleased to read that you enjoyed the friendly staff and good service.

We are one of the only hotels located in downtown Banff and are very close to shopping, dining, and walking trails. With complimentary parking behind the hotel you can park all day and not worry about moving it. Or if you arrived without transportation we are a 1 minute's walk to the bus stop that will take you to the Banff Springs Hotel/Bow Falls or the Gondola and Upper Hot Springs. Feel free to ask our front desk staff or concierge about which route to take and bus times.

Thank you very much for your business and we are so happy that you enjoyed your

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Greensboro, North Carolina
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 17, 2013

You can walk right out the front door and be surrounded by shops and food and nature! You can walk and hike from there or you can put your shopping shoes on. It's great. The room was just okay, but you don't spend much time in the room anyway. Tought to beat the location though.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 19, 2013
Dear WendyR,

Thank you for your recent review of the Mount Royal Hotel.

We are very pleased to read that you enjoyed the location as much as you did. The Mount Royal Hotel is as central as you can get. We offer complimentary parking for guests with vehicles so that you can park your car and not worry about looking for public parking in downtown Banff. We are also great for those traveling without a vehicle as we are in walking distance to shopping, restaurants, walks, and we have a bus stop to the other attraction just a minute away.

Thank you for taking the time to provide us with your feedback and we hope to welcome you back again in the near future.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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Vancouver
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 10, 2013

I have stayed at the Royal for at least 50 times over the last 4 years. It has never disappointed me, though it is far from perfect. There is quite a variety of rooms and their respective location, so it's almost like 5 different hotels in one. Some rooms are great, others less so. Service is always good and prompt, and you are absolutely in the heart of Banff. There is no better positioned place in town, especially at Xmas or New Year's! Some of the recurrent downsides are: rooms with windows that can't be opened; rooms with a noisy AC unit just outside; rooms so small you can hardly get your luggage through the door; rooms so far (rooftop level) that you need a GPS to find your way in and out (also the luggage gets quite heavy by the time you get there!); rooms located near the fire-escape stairs (steel construction and heavy door - the banging of ski boots and of the heavy door resurrects the dead!); the latest annoyance are portable AC units installed in some of the rooms and preventing the windows from opening - I do hope these are temporary!); also, the floors/ceilings are very noise transparent, so if you happen to have some 'walkers/thumpers' above your head, you might want to use ear plugs. Apart from that, great location and service!

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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 19, 2013
Dear Beaverbum,

First of all. thank you for your loyalty to the Mount Royal Hotel. We greatly appreciate your business and look forward to your next visit.

It is funny that you mention the Mount Royal being "like 5 different hotels in one." We are actually 3 hotels in 1! The Mount Royal Hotel dates back to 1908 and throughout the years purchased and combined 2 neighbouring hotels.

The Mount Royal does have many different rooms types offered to guests; from the most basic standard rooms to our executive Pinnacle Suite with beautiful woodwork and stunning views. We offer competitive pricing throughout the year with something for everyone.

As for the AC units, these are only located in some of our older rooms, most of our property is cooled with central air. For the time being, these units will be the power that cools the rooms. By all means, request a room that does not have a portable AC unit and we will do our best to accommodate your request.

Once again, that your for your business and loyalty. We look forward to hosting you again soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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South west England
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 10, 2013

Hotel is very well placed for all the amenities Banff has to offer. It is a bit tired, carpets on landings worn and stained, walls scuffed. Our room was on second floor on the corner so had no neighbours and was nice and quiet. Lovely big bed nice and comfy, room was clean and tidy. All staff we came into contact with were friendly happy and chatty. We had no problems with noise from street so maybe asking for a room at rear of hotel and on a higher floor is the answer. Overall we found the Mount Royal ok, just needs a good refurbishment.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 19, 2013
Dear Newinn,

Thank you for your recent review of the Mount Royal Hotel.

We are very pleased that you enjoyed your corner guestroom, comfy beds, and our friendly staff.

Thank you for suggesting to our potential guests that a higher room at the rear of the building would be a better option for those that are light sleepers. While most people do not find our rooms that face the main street noisy, some guests that are light sleepers are affected.

Thank you for your business and we hope you will let us host you again soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Ireland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2013

This hotel is centre of town very close to all amenities. Very pleasant staff. Rooms spacious and very clean. Tony romas on sight resturant excellent food. One down side is the bathroom could be a little bigger but other than that I can't fault this hotel.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 19, 2013
Dear Tracymrlw,

Thank you for your recent review of the Mount Royal Hotel. We enjoying hearing from our guests about there experiences so that we can celebrate our successes and make improvements in other areas.

It is so wonderful to hear that you were very satisfied with almost all aspects of our hotel and service.

We would be very happy to host you should you come back to Banff National Park.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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Troon
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 5, 2013 via mobile

We used this for our short stay in Banf. We were not allowed to check in until 4pm which is fair enough. Rooms comfortable & clean. We didn't plan in been in it much so looking at functionality..... TV. coffee machine, iron etc in rooms. Rooms clean & beds comfortable.
Little things let this hotel down but they were rectified. The coffee machine wasn't replenished & I had to ask, the wifi is variable & the air conditioning quite noisy... The hotel appears to be used a lot for coach parties.
The staff are incredibly friendly eager to please, this served as a fantastic base for us & got a great nights sleep every night. Right in the middle of Banf with restaurants etc on door step.... If you want the hotel experience this maybe isn't for you, if you just want somewhere comfortable to get your head down then it's great,

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 19, 2013
Dear RicksterinTroon,

Thank you for your recent review of the Mount Royal Hotel. We are very pleased that you enjoyed our friendly staff, clean room, comfortable beds, and excellent location.

We are very pleased that our staff contributed so much to your stay with us and I will pass on to them that received such positive feedback.

Thank you for your business and we hope you will let us host you again soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tauranga
Top Contributor
56 reviews 56 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 4, 2013

This hotel was right in the centre of all the action, shops, restaurants etc right on hand. Our room was at the rear of the building and was quiet, but the view was disappointing. We used the back elevator as it was less busy, although a bit on the tired side.
The hotel contains a busy restaurant, lounge, pub, hot tub and sauna although we did not use the last three mentioned.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, September 19, 2013
Dear Taurangahawk,

Thank you for your recent review of the Mount Royal Hotel.

We are very pleased to read that you enjoyed our downtown location. As we are located in the heart of the downtown core, our guests are a minutes walk to most restaurants, shopping, festivals, trail heads, and more.

unfortunately it is not possible for every room in our building to come with a perfect view of the mountains. Luckily, when you step outside you are greeted by mountains in every direction. Upgrading your room type or requesting a better view on your reservation are great ways to get mountain views from your room.

Thank you for your business and we hope to welcome you back in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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