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“Nice stay, very central and free parking is a bonus.” 4 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #22 of 33 hotels in Banff
Airdrie, Alberta
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Nice stay, very central and free parking is a bonus.”
4 of 5 stars Reviewed August 26, 2013 via mobile

We arrived around 12.00, knew we couldn't check in but it was wonderful that we were able to get a parking pass. We were told we could check back later but guarenteed check in is 4pm. We left to have lunch and explore. We returned at 3.20pm, I explained that I had a sick family member with me who was in need of lying down as she tires easy due to chemotherapy. They still didn't rush and so we felt they lacked a little compassion. I had to go back and check, they didn't call us in lounge area once room was ready. Rooms are very nice, updated but carpets need a clean. I would stay again but would request a room at the front. The view at the back is of the parking lot, and partly a brick wall in our case.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, August 27, 2013
Dear overthepond2000,

Thank you for your feedback of the Mount Royal Hotel.

Please accept our sincerest apologies that we were not able to accommodate you and your party with an early check in. Our front desk agents do their best to check in guests as early as they can but some days there are too many factors that make this impossible. It was not acceptable for our agents to not come and retrieve you as soon as your room was ready and I do apologize for that as well. Management in charge will be made aware of this complaint for further review.

We are pleased to hear that, aside from check in, you enjoyed your stay. Our carpets are undergoing routine deep cleaning to brighten them up.

Thank you for your feedback and suggestions.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Vantaa, Finland
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 22, 2013

It was expensive, but then again on par with the Banff price range. Location was central, parking was free, room was comfortable. No breakfast, which was a small minus. Nothing to complain about, but nothing overly special either. Rooms are old, but the hotel is historical and they are clean and have modern decor. Worked fine for our one night stay.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, August 27, 2013
Dear Cattis26,

Thank you for your review of the Mount Royal Hotel. We are pleased you enjoyed your room and the convenient location.

Our rooms are definitely old. The hotel is over a hundred years old with strong historical roots for the town of Banff. We have tried to maintain the historical integrity of the building while updating the rooms for a modern and more comfortable feel.

Thank you again for your feedback and we hope to host you again should you find yourself back in Banff National Park.

Thank you again for your feedback and we hope to welcome you again soon.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 21, 2013 via mobile

A great hotel in Banff for a reasonable price. My sister and I stayed here for 2 nights and were quite comfortable. We didn't spend a lot of time in our room so we were just looking for a quiet, clean, place close to the centre of town and we found it at this hotel. Would definitely stay here again.

Stayed August 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, August 26, 2013
Dear Kelly C,

Thank you for your review of the Mount Royal Hotel. We are so pleased that you enjoyed the cleanliness and quiet in our hotel located in the heart of the downtown area. We appreciate hearing that our hotel met the needs of you and your sister.

Thank you again for taking the time to write a review and thank you for your business. We hope to host you again soon.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 21, 2013

Stayed for one night while visiting Banff. Reserved it through Expedia and it could be cancelled up to 6 pm the night before. Great location, right on Banff Avenue. Very friendly staff. I would definitely return...

Room Tip: We had one room overlooking Banff Avenue and the noise late at night from the street was quite loud...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, August 26, 2013
Dear HeatherV13,

Thank you for your review of the Mount Royal Hotel.

Brewster Hospitality strives to exceed our guest's expectations by providing the right services and guest experiences to make each and every stay relaxing, enjoyable and filled with great memories. We strive to do the best job we can and comments like yours make it worthwhile.

Thank you for your "Room Tip" alerting guests to the noise level on the Banff Ave side of the hotel. As our hotel is located on Banff's main street, it can get fairly noisy on Saturday nights. Should noise be a concern for you, please request a room on the backside of the hotel.

Thank you again for taking the time to write a review and thank you for your business. We hope you welcome you again when you need a little break from Edmonton!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 18, 2013

We stayed here for 4 days in July, managing to get 4 night for the price of 3 through trailfinders. We then used it as our base to explore much of the Rockies. It was a great idea, as an ideal place to have for a longer-term base.

The bed was very comfortable and a good size, the shower was decent enough, and the bath fine as well. Plenty of space for us to move around and unpack for a longer stay.

A fridge (empty) meant we could buy food to make sandwiches for our day trips, and milk for cereal (the hotel did have breakfast offered in the next door Tony Roma, but they had no skimmed milk, and very expensive cereal, so we went for the buy your own option).
There was also a washing line over the bath, which proved useful when we were staying and walking for a few days, so could do some of our own washing.

The central location was also ideal, making it really easy to pop out anywhere in town at any time of day. Parking was very easy and in abundance, with no additional cost. Wifi was also free, although our room was right at the end of the corridor, so we were always in range - might be worth asking for a more central room if this would annoy you.

The jacuzzi downstairs was also a nice addition, if in need for a little bit of updating. A fun way to unwind at the end of a hard day's hiking.

We only ate at Tony Roma's one morning for breakfast. There was a large buffet, as well as a menu order service, but we decided to go to the local supermarket and stock up ourselves to save a bit of cash.

We found the concierge really helpful, giving us great suggestions for places to eat, as well as where to find good deals.

Overall, a great hotel for staying a few days. Although not 'luxury', there was nothing missing, and was great value for location and amenities.

Room Tip: Not down one end if you want a perfect internet connection continuously.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, August 26, 2013
Dear Nicola J,

Thank you for your review of the Mount Royal Hotel.

We appreciate your feedback and are pleased that you had such an enjoyable stay.

For our guests who are staying longer we definitely suggest requesting a room with a fridge. We understand that some guests may want to make their own food so we do not stock the mini fridge.

We love to hear when our staff make a positive impression on our guests. Our concierge are trained to know the most up to date information on Banff and relay to our guests. Often restaurants in town have daily specials they do not advertise so asking our concierge can help you save some money!

Thank you for again for your feedback and we hope to welcome you back to the Mount Royal Hotel should you find yourself back in Banff!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 15, 2013

Right in the middle of the town with walking distance everywhere, it had only one lift, but it was sufficient. The room was big and also the beds.
We had a view at the mount from our window, which you could open
(a rare thing in hotels). It was also the only hotel we stayed, which had 2 holders for suitcases. The was a kettle in the room and also tea bags.
The lights in the room were good and the drawers were big. The hotel also have a spa pool and sauna. It is very clean. The only problem the rooms are never ready until 4pm which is quite late.

Room Tip: Ask for a room away from the main street.
See more room tips
  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Coordinator at Mount Royal Hotel, responded to this review, August 26, 2013
Dear Aklu,

Thank you for your wonderful review of the Mount Royal Hotel. We are pleased to hear that you thoroughly enjoyed your stay. We are pleased to hear that you enjoyed the windows that open to let in the mountain air and the 2 suitcase holders that suited your needs.

As you mentioned, asking for a room away from the main street is great if you a looking for a quieter room in the hotel.

Please accept our apologies that you did not enjoy the guaranteed check in time of 4PM. While it is very common at Banff hotels to have a check in time of 4PM, we understand that some of guests wish to arrive early. Please indicate at the time of booking or give our front desk agents a call ahead of time and request an early check in and we will do our very best to accommodate you and your party.

Thank you for your business and we hope to welcome you back again,

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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