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“Central location for exploring Banff.” 4 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #19 of 33 hotels in Banff
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
“Central location for exploring Banff.”
4 of 5 stars Reviewed July 17, 2013

Nice hotel, reasonable food in Italian themed restaurant, though nothing to write home about though. The staff in the restaurant were friendly. We had a rear facing room for our two night stay, which was clean and well appointed. However, the hotel was busy with coach parties which led to considerable noise early in the morning as people got ready to leave. This might not suit if you prefer a more leisurely long lie. The hotel is very well located for exploring Banff and the surrounding area, and has a large Free car park at the rear. Free Wifi.

Room Tip: Ask for a room at the back as the main street is noisy.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Executive Coordinator at Mount Royal Hotel, responded to this review, July 23, 2013
Dear Buckpoolloon:

Thank you for your positive review of the Mount Royal Hotel. We are glad that you found our staff to be friendly, your room to be clean and well appointed and that your dining experience at Tony Roma’s was satisfactory. We are certainly very well located, ideal for exploring Banff and the surrounding area and having a free cark park is convenient indeed.

We are pleased that you enjoyed your stay with us and look forward to hosting you again on your next trip to the area.

Thank you again.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Bristol, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2013

Great location, right in the centre of town. We had a room at the front facing the main road and the noise did not really cause disturbance.the room was clean with tv & fridge. Staff happy to provide extra coffee an tea.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sa;es Executive Coordinator at Mount Royal Hotel, responded to this review, July 18, 2013
Dear Elaine C:

Greetings from the Mount Royal Hotel! Our number one priority is guest satisfaction and it is pleasing to read that, in your case, it appears that we succeeded. We are glad that you enjoyed our great location and clean, relatively quiet, Banff Avenue facing room. It is great to read that you enjoyed the in-room coffee and tea facility and that our staff were able to provide you with extra when asked.

We appreciate you taking the time to share your experience and look forward to hosting you again on your next trip to the Canadian Rockies.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 14, 2013

Very nice hotel.We stayed two night at the end of June. Great location downtown of Banff. The room was spacious and the bed was very comfortable.The hotel also has a Tony Roma's restaurant in the lobby, breakfast as expected for continental buffet and staff very friendly and pleasant. Only negative of our stay was room has no refrigeration.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Executive Coordinator at Mount Royal Hotel, responded to this review, July 15, 2013
Dear Vvctravel88:

Thank you for your positive review of your recent stay at the Mount Royal Hotel. We are glad that you enjoyed our spacious, comfortable rooms and great downtown location. It is also pleasing to read that you liked your breakfast at Tony Roma’s and that you found the staff friendly and pleasant. As you may or may not know, our hotel is the second oldest in Banff. Given this fact and the associated delicate electrical framework, unfortunately we are unable to have refrigerators in all of the guest rooms as it would overload the system.

Thank you again for taking the time to share your insight. We look forward to welcoming you back on your next trip to Banff.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 11, 2013

This hotel has great location, large and very clean room, very comfortable beds, TV, fridge, very quiet, the view was good.We loved our stay here.I recommend it to everyone.
The only downside was the girl in the lobby - wasn't very helpful.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 6, 2013

Great location right in middle of Banff strip. Walk to most shops and lots restaurants. Good Italian restaurant in hotel. Good Service. Quite a large hotel capable of catering for several tour groups. Catered breakfast well. We stayed several nights in late May. Oh yes, the worst ever bathroom arrangement of corner edge of vanity almost poking out one's eye when one sat on toilet. Several rooms were like this, but not all. The corner of vanity was VERY sharp and only needed to be rounded off. Only negative of our stay here.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Executive Coordinator at Mount Royal Hotel, responded to this review, July 11, 2013
Dear 2Luvtravel:

Thank you for your review of the Mount Royal Hotel. We are pleased to read that you liked our great location, right in the middle of downtown Banff, and that you enjoyed dining at Tony Roma’s restaurant. Our guest room washrooms recently underwent renovation but I will pass on your comments to our maintenance department so that they are aware of your experience.

We appreciate the overall positive review and look forward to welcoming you back should you ever return to the Canadian Rockies in future.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Top Contributor
57 reviews 57 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed June 30, 2013

Stayed 3 nights in this hotel. Our room was large on the corner of Banff Avenue and Caribou Street with a fantastic view of the snow capped mountains in the mornings. The king size bed was very comfortable although the bathroom was quite small. We were delighted to see a kettle and full sized fridge and the reception staff were happy to supply us with small cartons of milk for a cup of tea. This is the first hotel in Canada to have offered us these items. There was a good sized TV and real wine glasses which was a bonus. Tony Roma is part of this hotel and we had an excellent meal in there. There is also a Safeway in the town if you just wanted a snack or two.

As the hotel is well located in the town, it is quite noisy, particularly on the Saturday night but generally it did not disturb us. The lift is quite slow and the carpets in the main hallways were in need of TLC or replacement but none of these things affected our enjoyment in Banff.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Executive Coordinator at Mount Royal Hotel, responded to this review, July 3, 2013
Dear JeanChris39:

Our main aim at the Mount Royal Hotel is to ensure that our guests are well served during their stay with us. Reading positive reviews, such as your own, reiterates the fact that we are achieving just this and we very much appreciate it. We are pleased to read that you enjoyed your large, comfortable, well-equipped room with great views of both downtown Banff and the surrounding mountains. I have also taken the liberty of passing on your compliments to the staff at Tony Roma’s and thank you again for your comments and suggestions.

We look forward to welcoming you back when you are next visiting Banff.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
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Centreville, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2013

Excellent location. We were supposed to stay one night, but ended up not leaving for 3 more nights due to weather and road conditions! The staff was very helpful, accommodating and had the difficult mission to handle stressed, despondent patrons in a patient manner. The room was spacious and the bed was very comfortable. It was also very clean! The pub was a savior and Jessica runs a tight ship! After stranded, 4 nights at the Mt. Royal became more than a hotel, it became home! Definitely would stay there again IF I ever return to Banff! Also, be sure to check the 10 day forecast beforehand!

Room Tip: I did not see other rooms. The room overlooking a roof was quiet.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Hotel Sales Executive Coordinator at Mount Royal Hotel, responded to this review, June 28, 2013
Dear Rosemary G:

Thank for you for taking the time to review your recent stay at the Mount Royal Hotel. We are pleased that you enjoyed our excellent location, spacious, clean rooms and onsite dining options. The Bow Valley Flooding was a very stressful time indeed and it is great to read that you found our staff very helpful and accommodating throughout the entire ordeal.

We appreciate your positive feedback and are glad that we were able to provide you with a home away from home during your stay in Banff. We look forward to your return when you next decide to visit the Canadian Rockies.

Sincerely,

Alexandra George
Hotel Sales Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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