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“Handy Location, Friendly Staff” 4 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #20 of 33 hotels in Banff
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Handy Location, Friendly Staff”
4 of 5 stars Reviewed May 18, 2013

This hotel is right downtown near all the good shopping and restaurants. The room was spacious, the beds, bedding and pillows were heavenly. The front desk staff and the lounge staff were all very friendly. Only one little complaint: had to go back down to the front desk twice to get key cards reprogrammed, kind of a pain. The hotel does have a fine sense of history too, which I like, adds character.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this review, May 22, 2013
Dear Lovetotravelgirl46:

Thank you for sharing your experience regarding your recent stay at The Mount Royal Hotel. We appreciate you giving us a 4 star rating on Trip Advisor! We are pleased to read that you were impressed with our ultra-convenient downtown location, friendly staff and spacious, well appointed rooms. Our hotel is the second oldest in Banff so it definitely has a lot of history and character which we are proud to preserve!

We value your business and look forward to welcoming you back on your next visit to Banff.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 11, 2013

I stayed at the Mount Royal Hotel from May 7-10 while attending a conference at the Banff Centre.

The Mount Royal is an older hotel situated right in the centre of Banff's small downtown area. While the hotel could use some updating and maybe some new carpets in the rooms, it does offer a terrific location and a very good value for the money. The Mount Royal is within a block or two of all the best restaurants and bars (try the Rose and Crown for music and drinks!).

The staff were unfailingly upbeat and helpful. When the free wi-fi signal faltered, the Assistant Mgr was at my door within minutes with a wi-fi signal meter and corrected the problem.

Room Tip: On weekends the street noise can get a bit loud (with party people exiting the bars/clubs) - so you...
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this review, May 13, 2013
Dear Dale and Robyn:

Thank you for your positive feedback and for giving The Mount Royal Hotel a 4 star rating on Trip Advisor! We are contented to read that you found our staff to be unfailingly upbeat and helpful and that you enjoyed our ultra-convenient location, only a stone’s throw from all of the best restaurants and bars downtown Banff has to offer. It is our pleasure to inform you that the hotel’s guest rooms are currently undergoing renovations to better cater to our customers.

Thank you once again and we look forward to serving you again in the future.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2013

This was our first stay at this hotel - we stayed for 3 days and 2 nights. We ended up getting a updated room with two queen beds overlooking banff ave on our second ask (when we went to our room the first time they put us on the second floor in this dingy room beside the managers office). The room was really nice - updated beds and nice decor. The rooms were also spacious! We stayed on the third floor overlooking banff ave with a great view of the town! The only downside was that it got pretty noisy friday and saturday nights because of the swarms of bachelorette/bachelor/birthday party groups that were on their way to the pub or clubs. Overall it was a good stay - wish they had more amenities for dogs such as dog-sitting (with a charge) or just water bowls since they are charging a $25/day fee for just having a pet in the room.

P.S. The Mount Royal hair salon was really great and so was the pub-grub!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed May 7, 2013

When we first checked in it started off badly. The clerk was not very helpful at all. The hotel promised free parking on site, it was full so she instructed us to park on the street. When i asked her where it was ok to park she advised me to see the signs and use common sense. The room was ok, nothing special. It all started to get really bad at 11:00 pm when we found out we were surrounded by a big party of kids. They went on until midnight and than left the hotel. Guess what, 3:00 am they all came back and partied all night. We called the front desk numerous times and they said there was nothing they could do. We asked to be moved and they said no. Wow I was upset. In the morning I complained again to the front counter and was told there was nothing they could do for me. I mentioned we would not stay there again and they said OK. Wow. Problems happen, but it is how they are handled that makes the difference. Don't stay here. Worst hotel stay for us ever.

Room Tip: One not in this hotel
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this review, May 8, 2013
Dear Guest:

Please accept our sincere apologies for your recent experience staying at The Mount Royal Hotel. We take great pride in our staff being helpful and accommodating and want to assure you that your experience is not common with our hotel standards. We take your complaints very seriously and appropriate action will be taken.

Thank you for providing us with this knowledge, it is much appreciated.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 2, 2013

This was my fifth visit to Canada and my forth to Banff. We had never stayed in The Mount Royal before, but I am glad we did! We had a room which had 2 double beds in and all the other 'usual' stuff. The storage for skis was good and a lock was provided free of charge from reception. After a long day skiing, sometimes we just wanted to relax and there was no better place than Tony Roma's Lounge which was downstairs and located within the hotel's lobby, so we didn't even have to brave the cold! I am hoping to visit Banff again and I will definitely be approaching this hotel for vacancies first. The location is fantastic as it is right in the middle of Banff Avenue. Thanks to The Mount Royal staff too who were friendly and helpful.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this review, May 6, 2013
Dear Samantha E:

We are very flattered that you enjoyed your stay at The Mount Royal Hotel so much. We completely agree that the onsite facilities including free ski storage and Tony Roma’s are extremely convenient, especially after a long day on the hill! Our central location is indeed fantastic and we are pleased that you found our staff to be friendly and helpful.

Thank you again for sharing your positive feedback and we look forward to welcoming you back on your next trip to Banff.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2013

This was our first visit to the MRH and we enjoyed our stay tremendously. We found the charm of the old (and rebuilt) landmark hotel has been well preserved in the details and interior design on the guest room floors.
Brewster did a great job of providing all the modern amenities in our very comfortable room.
The hotel location is the best in town since all of downtown is quickly accessible from here.
We look forward to experiencing another equally enjoyable stay at the MRH in the near future.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this review, May 7, 2013
Dear Normand L:

We are thrilled to hear that you enjoyed your stay at The Mount Royal Hotel so much that you will be coming back to stay with us again. We absolutely agree that our establishment is charming yet modern and that it is superbly located right in the heart of downtown Banff.

Thank you for taking the time to review our hotel on Trip Advisor. We appreciate your patronage and look forward to hosting you again when you next come to visit.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Top Contributor
85 reviews 85 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 18, 2013

This is actually a very nice little hotel situated on the main street in Banff. The location is good as it has a car park but also the buses stop just across the street and can get you to all corners of Banff, other coaches pick up from the hotel to go to Calgary, and the ski centres. A comfortable leisure hotel rather than a business hotel. Service at reception was good as was the concierge for local information. The room was spotless, quiet, comfortable had fast free wifi and everything else you could need. The bar is a cosy place to come out of the cold and on the evening I was there had a complete mix of ages and a good atmosphere. I would certainly stay here again, actually much nicer than some of the larger more impersonal hotels in the area.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Executive Coordinator at Mount Royal Hotel, responded to this review, May 7, 2013
Dear Traveler:

Thank you for sharing your positive feedback regarding your recent stay at The Mount Royal Hotel. We are glad that you were impressed by our ultra convenient location, front desk staff, housekeeping service and food and beverage offerings. It was a pleasure to have you stay with us and we look forward to welcoming you back when you next visit the Canadian Rockies.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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