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“Nice hotel in a spectacular location in the heart of Banff!” 5 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #19 of 33 hotels in Banff
Calgary, Alberta
Top Contributor
164 reviews 164 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
74 helpful votes 74 helpful votes
“Nice hotel in a spectacular location in the heart of Banff!”
5 of 5 stars Reviewed April 7, 2013

This hotel has perhaps the best location in all of Banff, being right on Banff Avenue in the very middle of the action. Restaurants, pubs, bars and shops are located just outside the hotel and you can easily walk anywhere in town from here. The hotel itself is nice, though a little dated when compared with some other hotels in town. That said, we got a great price for a night's stay and would happily stay here again. No complaints whatsoever.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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478 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Toronto, Canada
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 31, 2013

The Mount Royal Hotel is right in the heart of Banff. You step out off the hotel and you're steps away from stores like The North Face, Lululemon, and the smallest Hudson Bay Company that I've ever seen.
The hotel's central location and large rear parking lot made it a pick up location for bus transport to the three major ski resorts in the area: Sunshine, Lake Louise, and Norquay. Fantastically convenient for catching the 8am bus.
The rooms were recently redecorated, but the carpet in our room looked stained. The upside of the dirty carpet was an easy going attitude towards guests bringing their skis and snowboards into their rooms. However, the rest of the room looked clean and well maintained.
Finally, bedside lighting prompted mixed feelings; the electric outlet allowed easy charging of electronic devices, but the fluorescent lighting was dim and unpleasant.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plattsburgh, New York
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 31, 2013

We recently stayed at this hotel. It was perfect! The location, the room, the friendliness of the staff were all wonderful. The shuttles to the ski areas was very convenient, as was the first floor ski storage area. Many good restaurants nearby, and other attractions for the evenings or for a non-skiing day. Highly recommend.

Room Tip: We had no problem with street noise.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 18, 2013

It is often difficult to give a 3-star hotel a faultless review - because they are after all only 3-star. You expect something to be not up to scratch. Wrong - when it comes to the Mount Royal Hotel in Banff. Location is perfect if you want to be in the middle of everything. Service was 5-star. Cleanliness - good. Room with 2 x Queen beds was very adequate. For under $100 per night this is good value. We stayed in spring time ( felt more like winter ) for 2 nights. Easy walk from the bus and train depot. Public bus stop right outside. All the usual eating establishments surround you - Starbucks, McDonalds, Food Court etc. Tony Roma's at the hotel lobby is a good option if you dont want to go outside to eat. I suppose if you were adverse to having any sort of noise problem, you might think that this rave is a bit over the top. You can hear talk in hallways and because it is in the centre of town it is not a very quiet hotel. We were at the back of the hotel so we didnt get too much outside noise. It was St Patricks Day and the streets were filled with revellers. If you want quiet I would suggest their sister hotel Banff International Hotel just off the main drag. But if you want to be in the middle of the action this is an excellent choice.

Room Tip: Choose back of hotel - still with good views over Sulphur Mtn and quieter.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, March 20, 2013
Dear Louise

I was pleased to learn of the exceptional experience you received while you were staying with us and that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants. We are happy to have had such a positive impact on your stay.

Thank you for sharing with us your comments. We truly do look forward to welcoming you again.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 14, 2013

The location is great, right in the heart of Banff. The service was just okay. We received a phone call from the front desk at 3am telling us we needed to switch rooms because we were in the wrong type of room. How absurd considering the front desk checked us in! We complained to the manager and they discounted our stay but should have done more. The rooms & bathrooms need some serious updating. They are so dated and for the price the rooms should be more modern, clean and renovated.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, March 15, 2013
Dear Gypsy

We are very sorry and deeply regret our services and facilities were not satisfactory during your recent stay with us. We take pride in offering the best to our guests and your experience is not common with our normal standards.

You will be happy to know that the guest rooms have recently been refreshed with an updated look, and we are currently beginning the same process in the guest bathrooms.

We thank you for your constructive comments, I have taken the liberty of sharing them with the appropiate departments.

We look forward to hosting you again.

Sincerely,
Sarah Lofts
Manager on Duty
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed March 11, 2013

We stayed at the Mount Royal Hotel in Banff for one night this past weekend. We are from Calgary and have travelled extensively to Banff over the years and have stayed in many hotels so we are very familiar with the area.

The primary reason for picking this hotel, is there was a good rate on Expedia. As we were just staying one night and going skiing the following day, we didn’t need an anything fancy and were really looking for a good rate.

The best part about this hotel is definitely location. It is right on Banff Ave, right downtown with close access to everything. Most other Banff hotels are a good walk away from downtown, but this one was very conveniently located. Check in was also fast, our room was ready early which was great, and the free parking out back was nice.

The rooms were ok, you can tell they have made some upgrades but for the most part they are pretty dated and worn looking. The bathrooms, especially, could use a refresh. We used the hot tub too, it was a good temperature, and large size, but again the area which is located is just very dated, and kind of dingy being down in the basement.

We would have been relatively satisfied with our stay, however our sleep quality was very poor. The walls were very thin, and we could hear voices coming from many different rooms late into the night and we just did not sleep well. There weren’t even any “parties” going on in any rooms, the walls are just so thin that even people having conversations at normal levels ends up seeming very loud.

Overall, it was ok for the price but we will likely not stay here again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, March 12, 2013
Dear Ains

Thank-you for taking the time to send us your feedback regarding your most recent stay at the Mount-Royal hotel. We appericate your constructive comments as we do use them as tools to help us constantly improve.

You will be happy to know that we will be commencing renovations in our bathrooms this year. They will be receiving an refresh and update. I would hope that you will come back and see for yourself.

Once again, thank-you for your comments.

Sincerely,

Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 8, 2013

This hotel is very handy if you're in town to ski/board. We were there for 10 days and didn't rent a car - the fact that the local bus left from directly behind the hotel was a major plus.

Apart from location I'd say the whole experience was average but the price is reasonable and I guess you get what you pay for.

Breakfast wasn't included in our package and we tried the hot buffet one day which seemed pretty over priced for what we got and the fact that it was almost cold (the heater had broken I believe).

Staff were courteous, only real interaction was booking some dog sledding which was def worth doing. Although they were trying to push a firm that don't let you "drive" the dogs on your own, I think I would have been disappointed with that considering it's quite pricey but luckily I'd heard another firm was far better so had to inquire.

Banff is fab, amazing scenery and nice people but everything's pretty slow in comparison to the Alps - admin systems, lifts, service, apres ski. Don't go expecting an Alps skiing experience basically where everything tends to run like clockwork (I know this is because they're better set up for millions of tourists though and banff don't get those numbers). Just to give a really small example we spent about 40 minutes at the bus desk at the airport on arrival trying to find our booking, the system was basically really inefficient and the woman had no sense of urgency.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, March 12, 2013
Dear London

It was a pleasure to host your visit to both Banff and the Mount Royal Hotel. It is fantastic to hear that you enjoyed your stay. And that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have hosted you in house.


Thank you for sharing you comments with us. I have taken to sharing them with the remainder of the management team. We truly look forward to serving you again soon.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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