We travel quite a bit in Canada and have been quite lucky in getting good service and good hotels. However, in Banff, this hotel ranks fairly low. The hotel is quite old and needs updating with water stains on the ceiling and dim lighting; staff seem to be sparse with no night crews or security to clean up the pizza slices and boxes strewn down the hallway and in the elevator of the third floor and the McDonald's drinks in the other elevator--(and what we hoped was just pop spilled in the middle of the elevator!) ; inability to control the heat in the room, which was set very high and made sleeping uncomfortable; windows that don't open and a dismal view of the back of the alleyway and the heating system. The trip was a package won at a Christmas party with the room being reserved one month prior by my work. The reservation was held but all credit card info faxed and called in by my business was lost/misplaced and we ended up paying again after a phone call by the indifferent front staff who simply shrugged her shoulders and told us there was no other solution. Another couple was also checking in and their emailed reservation had been lost/misplaced and again the front desk dismissed them with a wry smile and an "is there anything else" look. The only thing going for this hotel is the central location on Banff Avenue, but then again, you should check out the other hotels that line the avenue for better service.
- Official Description (provided by the hotel):
- In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
- Reservation Options:
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal