Checked in on Friday night Feb 15, and were kept up from 10pm - 5am with the noise of a group that had been placed on the same floor as us. Furthermore we were placed 2 doors down from the elevator to make things worse.
We were startled at 2am when a girl stepped off the elevator and shreaked at the top of her lungs. At this point I called the front desk and spoke to the night auditor. I asked if they had security in the hotel as it sounds like a big party in the hallway. He then said he'd be right up. They all went to their rooms and shortly after that it continued.
In the morning I spoke with the front desk supervisor and asked if we could be moved from the front to the back of the hotel and on a different floor. She then took no time in telling me that there was no rooms left for the evening. I've been in the hotel industry 12 yrs and even I know that you take care of the guests you already have and the checkin's to come take a back seat until you have. This girl obviously needs further training from her manager. VERY displeased with this hotel!
- Official Description (provided by the hotel):
- In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal