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“Not my Favourite” 2 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #22 of 33 Hotels in Banff
Lethbridge, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Not my Favourite”
2 of 5 stars Reviewed January 2, 2013

We booked about 3 weeks in advance, booked a King bed. Upon arrival, we were told they didnt have any left, they would give us 2 queens. I was not happy as we booked so far ahead. When we got to the room, it had to small double beds, very uncomfortable for 2 people to sleep in one. The whirlpool from hotel was broken, the sheets on the bed had big brown stains on there, they thermostat was broken or not functioning so it was very hot in the room all day and night, even with windows open in -10 degrees. Beds were hard, bar right beside the hotel with very noisy patrons at 2:30AM, staff wasnt helpful or sorry for anything, seemed like they couldnt care less. No fridge or microwave so couldnt take anything along, and they charge $3 for a small bottle of water. Very disappointed with this hotel, will not stay there again.

Room Tip: we chose a room, they didnt give it to us, if possible get one away from side of hotel with the bar...
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, January 4, 2013
Dear Henrietta

We are very sorry and deeply regret that our services and facilities were not satisfactory during your recent stay with us. We take great pride in offering the best to our guests and your experience is not common with our normal standards.

Thank you for your constructive comments. I have taken the liberty to share your specific comments with the appropriate managers of departments. We do use these as tools to help us improve and maintain our standards.

Once again, thank-you for your feedback.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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English first
Calgary, Canada
Top Contributor
76 reviews 76 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed December 29, 2012

My husband and I stayed at this hotel for two nights over the holidays. They had ample parking and the check in process was very fast and efficient. We chose to store our skis in our room which wasn't a problem, but there were also complimentary ski lockers on site. Our room had a king bed and a mountain view. It was very quiet and comfortable. We ate at the lounge in the bar which didn't have a wait, and had full access to the Tony Roma's restaurant. You can call the restaurant for takeout and bring it up to your room as well :) I would definitely go back. Only a 15 minute drive door to door at Sunshine Village Ski Resort!

Room Tip: ask for a room with a mountain view
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, December 31, 2012
Dear Jessica

Greetings from the Mount Royal Hotel!

It was a pleasure to host your visit to both Banff and the Mount Royal Hotel. It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have served you in house.

Thank you for sharing with us and we look forward to serving you again soon.

Sincerely,
Sarah Lofts
Manager on Duty
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Perth, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 28, 2012 via mobile

We enjoyed our 2 nights spent here. The room was quite large, the beds were very comfortable and the bathroom amenities were good. We did, however find the room too warm for our liking and were unable to alter temperature using the control on the wall so we turned it off and opened the window! This worked for us. What we didn't like was the frustratingly slow or non existent wifi Internet hence me writing this review on the Brewster bus to Calgary! Apart from that, staff were friendly, dinner at Tony Roma's was delicious..some of the best ribs I've eaten. The buffet breakfast could have had a larger selection but on the whole was good. Service at breakfast was a little slow. The location is perfect with shops, restaurants and bars nearby. Would stay here again.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, December 31, 2012
Dear Paul & Marnie

Greetings from the Mount Royal Hotel!

We were pleased to hear of the pleasant experience you received during your recent stay. We found it a joy to have hosted you.

We always strive to ensure that our guests are happy during their stay. We thank you for your
Constructive comments which will help us to improve our standards. I have taken the liberty of sharing them with the appropriate departments.

Thank you again for sharing with us. We truly look forward to hosting you again.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2012

Pros: As central a location to Banff as is possible, this hotel is close to everything in 'downtown' Banff. It is a bit of a ways to the Hot Springs (Although everything in Banff is a bit of a ways from the Hot Springs except for the Rimrock) but it is conveniently located within a hundred meters to most of what Banff has to offer for dining, shopping, and so on. Room was recently renovated, and the beds were some of the most comfortable beds I have ever slept on. Great water pressure for a nice hot shower after a day in the mountains kept me smiling all the way to bed. Helpful front desk staff were pleasant. There was a sauna in the basement, too. Price was good especially for the town in general. I felt like I got a good deal on the room. High ceilings (at least on the 3rd floor. I can't speak for first or second floor) made the room feel very spacious.

Cons: Building construction I think is wood - so you hear loud hallway walkers (which is prevalent in a town centered on mountain tourism, so people wear ski boots as shoes some times) and I was pretty sure I heard not one but two loud couples at night as well. However, I should mention that it was no worse than most other hotels, but I list it as a con because, simultaneously, the sound isolation was no better either. If you are a light sleeper, this might be a problem for you. The lighting in the room was bluish-fluorescent; props for being environmentally conscious, but it changes the atmosphere in the room negatively as far as I'm concerned...

Overall: For the price range, this place is a great deal. I would stay here again and I recommend it to most people. If I wanted to have a Banff Extravaganza and money was no concern I would probably look for a place that was a bit quieter as far as how the building is constructed, but it's so hard to know that without having stayed there before - or if other reviewers have specifically mentioned that - but all other factors of this place - quality of service, value, bed quality, location - were awesome.

Room Tip: I imagine the third floor (only a three floor building) is the quietest. You'd only have people...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, December 24, 2012
Dear Dresdenk

Greetings from the Mount Royal Hotel!

I was glad to read that you had a good experience while you were staying with us. We strive to ensure our guests are happy and I am pleased to see that staff went out of their way to ensure that you had a memorable stay.

It is great to hear you enjoyed the renovations of our guest rooms. I will be sure to pass your comments on to our renovation team.

Thank you again for sharing with us. We look forward to serving you again in the near future.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 16, 2012

I stayed at this hotel back in january this year it was the best experience ever the hotel was amazing the staff were amazing the town was beautiful never have or will see a better place and altho it was -40 outside it always felt warm and cosy in the hotel and rooms it was clean and tidy the food was wonderful the shops were all great with wonderful staff in them the friendly people i have met. This is the best hotel to stay in if you come here surrounded by the rockies covered in snow its true what they say once your here you wont wanna leave

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, December 24, 2012
Dear Daniel

Greetings from the Mount Royal Hotel.

I was very pleased that you enjoyed yourself while staying at our hotel. I have taken the liberty to pass on all of your nice comments to our staff. We do take great pride in proving excellent customer service to all our guests, and we are humbled that we made an extra positive impact on your stay.

Thank you for sharing with us, and we truly look forward to serving you in Banff again.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 15, 2012

The rooms specially the front side view is just too good . luxury at its best . The rooms are large with all possible facilities.
Centrally located in Market and near to tourist bus stop make it easily accessible.
The food is nice also but what touches the most is the service .

Room Tip: Road side rooms are good.
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  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Manager on Duty at Mount Royal Hotel, responded to this review, December 24, 2012
Dear Phonix
Greeetings from the Mount Royal Hotel!

It was a pleasure fo us to host your visit to Banff . It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We are truly humbled and found it a joy to have had you in house.
Thank you for sharing with us and we look forward to serving you again soon.

Sincerely,
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2012

we have stayed two nights in this hotel, the room was very cosy and heater had been provided to us when we asked for it. But the view from the window was not breathtaking at all (just another building's wall), but the room was clean and the staff was very helpful.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 33 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mount Royal Hotel 3*
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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