We booked about 3 weeks in advance, booked a King bed. Upon arrival, we were told they didnt have any left, they would give us 2 queens. I was not happy as we booked so far ahead. When we got to the room, it had to small double beds, very uncomfortable for 2 people to sleep in one. The whirlpool from hotel was broken, the sheets on the bed had big brown stains on there, they thermostat was broken or not functioning so it was very hot in the room all day and night, even with windows open in -10 degrees. Beds were hard, bar right beside the hotel with very noisy patrons at 2:30AM, staff wasnt helpful or sorry for anything, seemed like they couldnt care less. No fridge or microwave so couldnt take anything along, and they charge $3 for a small bottle of water. Very disappointed with this hotel, will not stay there again.
- Official Description (provided by the hotel):
- In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more less
- Reservation Options:
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- Also Known As:
- Mount Royal Banff
- Hotel Mount Royal