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Mount Royal Hotel: Traveler Reviews

3.0 of 5
138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Hotel amenities
Mount Royal Hotel
Ranked #19 of 33 hotels in Banff
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318 reviews from our community

    Trip type
Traveler rating
    68
    121
    76
    31
    22
Date Rating
Newcastle upon Tyne, United Kingdom
Top Contributor
60 reviews 60 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
39 helpful votes 39 helpful votes
“Good service”
4 of 5 stars Reviewed September 24, 2012

Nice hotel right in the centre of town with nice rooms and good level of service near good brewpubs and bars and shops. The Banff chair lift is close by also walks by the river. Try the badger and stump for an excellent Mexican meal with beer from jam jars

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by paxton7 for Banff
Ask paxton7 about Mount Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this review
December 4, 2012
Dear Paxton

I was pleased to learn of the exceptional experience you received while you were with us and that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants. We are happy to have had a positive impact on your stay.

Thank you for sharing with us, and we look forward to serving you again.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
“Always a wonderful visit”
5 of 5 stars Reviewed September 19, 2012

I've stayed at the Mount Royal multiple times.

The location is incredible. You walk out the front door of the hotel and you're in the heart of town.

The rooms are clean. The beds are incredibly comfortable. And the hotel staff is friendly. We travel with a small dog, and we've always been accommodated. Yes the back of the hotel faces a large parking lot, but really how much time do you spend in your room when you're in Banff? And when you're surrounded by mountains it's hard to complain.

If you're an early riser, go for a walk in town and you'll see Deer walking down the main road munching on the potted flowers and shrubs.

Infact, I'm headed back to Banff in October and will be staying here.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask D_Travel83 about Mount Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this review
December 4, 2012
Dear D

Greetings From the Mount Royal Hotel!

Thank you for taking the time to comment on your stay. I am very happy to hear we succeeded in making your stay an enjoyable one and that you were able to have such had a restful sleep. I have taken the liberty to pass your comments on to the team members who made an extra positive impact during your stay.

We look forward to welcoming you back again in the near future.

Sincerely,
Sarah Lofts
Manager on Duty
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Exeter
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Very good.”
4 of 5 stars Reviewed September 18, 2012

The location is perfect, right on the main street near all of the restaurants and the ski bus stopping right behind the hotel is excellent for skiers. The restaurants is brilliant and the Jacuzzi is good, a pool would be excellent, the hotel is very clean and the rooms are good just could be updated. Overall a good stay.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask bill22997 about Mount Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Mt Royal Hotel at Mount Royal Hotel, responded to this review
December 4, 2012
Dear Bill

Greetings from the Mount Royal Hotel!

Thank you for sharing your Mount Royal Hotel experience! We were glad to hear that you enjoyed...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Grrrreat Place to stay.”
5 of 5 stars Reviewed September 4, 2012

Perfectly located. Reasonably priced. Classy rooms with good clean compfy beds. Great view. Nice lobby area with friendly staff. Good restaurants all around including in the hotel itself. We loved it here, this is now our new Banff hotel. The only thing we missed was a mini fridge in our room but there is an ice machine so now we know this we will take a cooler with us next time.

Room Tip: This is the place to stay in Banff, without a doubt for shopping and nightlife etc. The location is...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask janetmct about Mount Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Mt Royal Hotel at Mount Royal Hotel, responded to this review
December 4, 2012
Dear Janet

It was a pleasure to host your visit to both Banff and the Mount Royal Hotel. It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have served you in house.

Thank you for sharing with us and we look forward to serving you again soon.

Sincerely,

Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Not bad - but could be better”
3 of 5 stars Reviewed September 4, 2012

The best part of the hotel was the central location. Also, the beds were comfortable, the wi-fi worked perfectly in our room, and there was a good selection of TV channels. On the other hand, the outdated bathroom was incredibly tiny and we experienced technical difficulties with our key cards. Also, the communal jacuzzi was in a windowless basement room with bad lighting and tiled floors (you feel like you're sitting in the middle of a McDonald's). When we arrived at the hotel, we ended up driving around the block, trying to figure out how to get into the parking lot. In the end, since there weren't any clear entrance signs, we just entered through the exit lane. Another observation: My family and I weren't package tourists, but it seemed that all the other guests were arriving on tour buses.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask newyorker1976 about Mount Royal Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this review
December 4, 2012
Dear Newyorker

I was very pleased to read that you had a good experience while staying with us. We are one of the best placed hotels in town, seconds away from all the shops and restaurants.

Thank you for your constructive comments. I have taken the liberty to share your specific comments with the appropriate departments. We do use these as tools to help us improve and maintain our standards.

Once again, thank-you for your feedback, we look forward to serving you again in the future.

Sincerely,
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Mount Royal Hotel

Also Known As:
Mount Royal Banff
Hotel Mount Royal
Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar/Lounge Business Center Free Parking Pets Allowed Restaurant Room Service
Hotel Style:
#14 Family Hotels in Banff
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms have air-conditioning, cable television, coffee maker, alarm clock, in-room electronic safe and iron/board & board, as well as our standard amenities. ... more   less 
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Mount Royal Hotel
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