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“Not bad - but could be better” 3 of 5 stars
Review of Mount Royal Hotel

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Mount Royal Hotel
3.0 of 5 Hotel   |   138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #21 of 31 Hotels in Banff
New York City, New York
Senior Contributor
41 reviews 41 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
59 helpful votes 59 helpful votes
“Not bad - but could be better”
3 of 5 stars Reviewed September 4, 2012

The best part of the hotel was the central location. Also, the beds were comfortable, the wi-fi worked perfectly in our room, and there was a good selection of TV channels. On the other hand, the outdated bathroom was incredibly tiny and we experienced technical difficulties with our key cards. Also, the communal jacuzzi was in a windowless basement room with bad lighting and tiled floors (you feel like you're sitting in the middle of a McDonald's). When we arrived at the hotel, we ended up driving around the block, trying to figure out how to get into the parking lot. In the end, since there weren't any clear entrance signs, we just entered through the exit lane. Another observation: My family and I weren't package tourists, but it seemed that all the other guests were arriving on tour buses.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this review, December 4, 2012
Dear Newyorker

I was very pleased to read that you had a good experience while staying with us. We are one of the best placed hotels in town, seconds away from all the shops and restaurants.

Thank you for your constructive comments. I have taken the liberty to share your specific comments with the appropriate departments. We do use these as tools to help us improve and maintain our standards.

Once again, thank-you for your feedback, we look forward to serving you again in the future.

Sincerely,
Sarah Lofts
Manager on Duty
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614 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Brisbane, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed September 3, 2012

The hotel is located (like the others) in Banff Avenue. Its got parking slots for Buses,cars,RVs. The front desk was courteous. I wasnt impressed with the rooms. Really Really small rooms.. Three people in the room and you are fighting for an elbow room. The beds were opposite to each other ..Too many things put together. Im sure they very well know about the elephant in the room but dont want to do anything about it. The internet was sluggish and never got connected once. Did not use the restaurant as Banff has tons of options from Italian to chinese to continental. There was a computer in the room that I stayed but as good as useless. No Fridge/Micro. Cramped space for tucking away your luggage. If you have more then a bag then the bed is the best place to keep it. Im sure there are better hotels then this and for the price charged I sure wont visit this again.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this review, December 4, 2012
Dear DamnTimeShare

I was sorry to read that your stay did not fully meet your expectation. I do agree with you that our location is perfect, seconds away from all that Banff has to offer. As for the room décor, you will be happy to know that we will be commencing renovation in our guest rooms this fall. The product will be more fresh and modern looking. I would hope that you will come back and see for yourself.

Thank you again for your feeback, we look forward to serving you again.

Sincerely,
Sarah Lofts
Manager on Duty
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St. Albans, United Kingdom
Top Contributor
96 reviews 96 reviews
47 hotel reviews
Reviews in 57 cities Reviews in 57 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 1, 2012

We stayed here for two nights on our Explore the Rockies tour with Brewsters (who also own this hotel) and were very pleasantly surprised to be upgraded to the Brewster Suite. An enormous suite of rooms with antique style furniture, mountain views and all the usual in room amenities. It was clean and the bed was very comfortable. The bathroom had a seperate shower and a double jacuzzi style bath. It was a real haven away from the busier parts of the hotel.

The public areas really do need to be refurbished and or redecorated as they looked grubby and unkempt. But having said that this hotel is obviously extremely busy all the time and we couldn't get into the Tony Roma's main dining area at any time during our stay. We ate once in the lounge area and it was OK, the staff were very good in here considering how busy they were. We ate once in the Paddocks, the hotels pub, which is located a few doors down the street. You can get to it from inside the hotel, but it's a very convoluted route, so quicker to go out the front door and walk down the street. The staff here were great, helpful and friendly, but again this place needs some serious renovation, torn seat covers and a generally dingy feel to it. The food was good and plentiful.

The reception staff were efficient, but not as friendly as everyone else, probably becuase they seemed to be rushed off their feet most of the time.

We had a lovely stay here andwould recommend it for the location. Difficult to recommend for the room quality and value for money as our's was top notch and we didn't experience a standard room.

Room Tip: Front rooms overlooking the main road can be noisy with revellers going home rooms at the back overl...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Mt Royal Hotel at Mount Royal Hotel, responded to this review, December 4, 2012
Dear Kim

Greetings from the Mount Royal Hotel!

I was glad to read that you had a good experience while you were staying with us. And that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants.

We strive to ensure our guests are happy and I am pleased to see that staff went out of their way to ensure that you had a memorable stay.

Thank you again for sharing with us. We look forward to serving you again in the near future.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
96 reviews 96 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 1, 2012

This hotel is in a wonderful location as you walk outside and you are right in the middle of Banff but we did struggle with the size of the room. There were only two of us but as we were travelling for three weeks we had large suitcases and there was not an inch of extra room. The hotel room was well fitted out but we questioned the need for the full computer - hard drive, large monitor and keyboard. It took up too much space on one desk top and allowed no room to put your things. The tv was also very large and could have been wall mounted to save more cupboard top space. Staff were lovely however. The foyer and bar have great character and we enjoyed nice meals at the restaurant - dinner and breakfast. Parking is easy. Updating is a work in progress - not sure of the actual plans for some of the room fittings in the long term.

Room Tip: If you need more room, consider another option but if you are happy with quaint small rooms and valu...
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, Mt Royal Hotel at Mount Royal Hotel, responded to this review, December 4, 2012
Dear Julie

Greetings from the Mount Royal Hotel!

We were pleased to hear of the exceptional experience you received during your recent stay with us.

We strive to ensure that our guests are happy, and we are humbled that we made an extra positive impact on your stay.

Thank you for sharing with us, and we truly look forward to serving you and your family again.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 31, 2012 via mobile

I really enjoyed my stay at the mount royal hotel. It is smack bang in the middle of town, the staff are really friendly and take the time to help out. I could walk up the hallway and down some stairs and I was on Banff ave.. I also loved that I could go walking to bow falls too.

Stayed August 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRHGuestServices, MT Royal Hotel at Mount Royal Hotel, responded to this review, December 4, 2012
Dear Brooke

It was a pleasure to host your visit to both Banff and the Mount Royal Hotel. It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have served you in house.

Thank you for sharing with us and we truly look forward to serving you again soon.

Sincerely,
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Top Contributor
166 reviews 166 reviews
41 hotel reviews
Reviews in 65 cities Reviews in 65 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed August 30, 2012

If you want to be near all the shopping and resturants, than this is the place for you. Our room was clearn but the hotel needs alot of updating. The foyer furniture looks aweful. Many of the walls need repainting. Staff were very helpful and accomodating.

Room Tip: We asked for a view of the mountains. Banff is surrounded by mountains, so you get a view. There a...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kentucky
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 30, 2012

Included in Caravan Tour: Very good location near shops, trails, resturants and bus services. Room nice size, bed very comfortable. Very good in-room coffee & tea pot. Staff not as helpful as other hotels in Canada but did their jobs.

Room Tip: Ask for backroom with view to mountains. I would not suggest room facing street on week-ends becaus...
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
Official Description (provided by the hotel):
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 
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Also Known As:
Mount Royal Banff
Hotel Mount Royal

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