When we arrived there was a long queue at reception - All guests from same bus checking in at once. Took nearly 30 mins and after a days travel that wasn't what we wanted. We were given the room with the leak in the roof and to be fair to the staff they said it only seems to happen when the snow melts in warm conditions. We were promptly relocated. Even when factoring in the above I can honestly say we had a great time. Rooms large with lots of storage and good bathroom, service was superb, the food very reasonably priced and of good quality, the leisure facilities excellent (although too much chlorine in the pool made your skin abit itchy) - I had a Shiatzu massage which was very relaxing. Ski bus stops right outside and you are first on and first off. Walk to the village is about 15 mins but opens up a whole choice of shops and eating places. My daughter liked Old Spagetti factory which was fantastic value and the Tex Mex was very good also. Service again in a different league. We also liked the fact that everywhere was totally non-smoking. Skiing was good but Norquay the nearest was steep and not for beginers. Sunshine about 20 mins away was excellent for intermediates as was lake louise. The bus to the skiing was always ontime and the drivers were almost tour guide esque! Brilliant place and nice hotel !








