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“Outdated Hotel” 3 of 5 stars
Review of Inns Of Banff

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Inns Of Banff
2.5 of 5 Hotel   |   600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #29 of 31 Hotels in Banff
Collingwood, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Outdated Hotel”
3 of 5 stars Reviewed July 20, 2014

This is an old place that needs an overhaul. There is no AC in most if not all rooms, and the rooms although clean are 60's .

Pool area and rooftop hot tub area are in need of work.

This is a good basic hotel but your better off to spend a little more money and get something newer in Banff.

Its also a long walk to town.

Room Tip: we stayed in the Swiss building which seemed a little newer and quieter but had no view
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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745 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Guelph, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed July 19, 2014

Tired. Worn. College dorm gone bad. No AC, bad on an average day, torture on a hot summers night. Can't fault the staff - they have little to work with. The computer in the business center was one step beyond a Commodore 64 - and torturously slow. Having said that, hard to expect more on a busy night in Banff for $150. Everything's relative - I came away with no rashes or communicable diseases so all good.

Room Tip: Don't remove your shoes
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, Colorado
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 17, 2014

I agree with many of the reviews I have read. This is an older facility in need of upgrading. One time we got on the elevator just when a tour group had arrived. The elevator was full and there were several people waiting on the bottom floor to use it. The elevator was very slow and did not operate properly, it kept returning to the bottom floor without stopping at the upper levels. At one time there were five tour buses loading in the very small driveway area blocking all but one small driveway entrance. Pluses... clean, nice staff, fair restaurant value. Minuses... old, no air conditioning and over-priced.

Room Tip: Ask to be on the same level as the parking (it varies because there are several levels) so you can a...
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scarsdale, New York
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 17, 2014

The place is huge. The common areas are somewhat dated but still OK. The indoor pool was fine, others enjoyed it too, and the staff were friendly and helpful. We didn't have time to check out the rooftop hot tub or the bus into town, using complimentary passes.
We started out with a reserved 2 double-bed room in the Swiss Village, a unit off to the side. It wasn't updated but was fine and clean, but they offered us an upgrade to a 2 queen bed room in the main B building, which was nicer for a nominal extra charge so we took it.
Pros: Spacious, updated room with comfy beds/bedding, a nice, big armchair, a large Samsung TV, 2 sinks, excellent, new bathtub for soaking; location is removed from the hustle and bustle of downtown Banff; covered parking spots (good for the winter)
Cons: Bit of a ways to the center of town
Overall: Would definitely come back; would be a good place for a ski vacation, too
(Stayed July 15)

Stayed July 2014, traveled with family
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Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 15, 2014

This is definitely only a 2.5 star hotel, the rooms are older, bathrooms are small and dingy (blow dryer didn't even work) and no air conditioning in the rooms. However the room was clean, beds were comfortable and the staff were nice. I did my research prior to booking this so I knew what we were going to get so I wasn't surprised or disappointed. This was the cheapest hotel for the weekend and you get what you pay for so no complaints on my end.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 14, 2014 via mobile

Stayed at the hotel between July 3rd & 5th 2014. Upon checkin, we discovered the room did not have air conditioning even though the temperature outside soared to +31celcius that day. A small desk fan was available and also the door to the "balcony" could be opened. The cement floor balcony was warped and sloped so bad that we didnt feel safe standing out there. Also, the walls between each balcony was so short that anyone would be able to climb onto your balcony. Asked front desk for room with a/c. Told there was none. Contacted Banff Lodging Company and they had the front desk move us to a handicap room with 4 queen size beds and 2 air conditioners. At a rate of just under $600 for 2 nights! In the room switch, we accidentally left our camera in the first room, not realizing until we checked out. The hotel claims that their housekeeping checked the room but we believe it wasnt cleaned thoroughly and the guests checked in after us found our camera and kept it. Very unfortunate because our 3 year old has non verbal autism and this is the camera we used to print communication pictures for him. In the 2nd room, the air conditioner leaked so bad that water was running all over the couch. Maintenance was in our room at 11pm to clean the filter. This did nothing. Next morning I told front desk and they sent maintenance in while we were out. They claimed it wasnt leaking even though there was a soaked towel underneath of it. There is no breakfast included. The pool is in rough shape and has puddles of cold water all over the deck area. Overall, would never stay here again or recommend this hotel to anyone!

  • Stayed July 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this review, July 16, 2014
We appreciate your feedback about your recent stay. You are correct that our maintenance attendant was not able to find anything wrong with the unit. Additionally, I sent the Maintenance Manager to the room to inspect the unit. After running the A/C for 4 hours he also could not detect any leaks or issues.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 7, 2014

This hotel is old and needs work. the pool is disgusting didn't even want to go in. We stayed here in July and it was hot, the hotel doesn't have AC and when we asked for another fan they said they didn't have any. Will never stay here again very displeased!!!

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inns Of Banff

Address: 600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #29 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Inns Of Banff 2.5*
Number of rooms: 244
Official Description (provided by the hotel):
Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more   less 
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Also Known As:
Inns Of Banff Hotel Banff
Inns Banff
Hotel Banff

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