This hotel is a disaster. I am writing this review having had the police leave as a result of a domestic dispute taking place in the Condo overhead.
Having booked the hotel as a result of a favourable listing I was disappointed to note that on arrival our accommodation was located at the rear of the hotel in a separate building some distance from the facilities.
Our room was cleaned occasionally and at the weekend (ie tonight) we were forced to call the police due to a disturbance in the block, I had contacted security in the hotel to report the incident but no one responded and was left with no option but to call the police as the occupants had threatened us with violence.
This visit has ruined our experience of Banff and I feel that I have spent $4,000 for a condo that looks shabby and is in a location that cant be adequately monitored by hotel staff.
This hotel is part of the 'Inns of Banff group' which includes Caribou Lodge and other properties.
It gets extremely busy at the weekend with visitors from Calgary and the Hotel seems very unprepared when dealing with disturbances.
from the outside this property looks shabby, our experience reflects this and we have registered our dissatisfaction with the hotel and the local police.
No apology has been forthcoming.
As I write I am listening to loud raucous noises of drunken parties and people involved in disputes.
the worst hotel stay I have ever had to endure
there are lots of nice hotels in Banff, my advice is select anywhere but here!
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff