The room needs some TLC. Some of the outlets didn't work, the outlet covers did not fully cover the electrical outlet, the bathtub stopper would not come out, we needed a knife to let the water out to pull up the stopper, if our room had not been on the 5th floor with nothing obstructing our view to the mountains (if our room faced the other side) it would not had been worth it. The walk to the lobby was crazy if we stayed inside, so confusing and little to no signage to help navigate the way. Yes we like we could opt out of cleaning but we did not realize that you would not be refilling coffee, giving only one is pointless if you offer skipping services. We did opt out of cleaning for the first 3 days and one more after that but when we did have the room cleaned, coffee cups were not taken and cleaned or replaced, no new toilet paper was given, we even had to call to have the room clean and items replaced. The $5 food incentive was no incentive as the breakfast place was sub par, we only ate there once and did not think it was worth it, there other restaurants in Banff were much nicer and had more choices. Your other sister hotels were much nicer as we were with and extremely large group (over 150 of us in total) and we were at many other hotels visiting.
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff