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“Get past your first impression” 4 of 5 stars
Review of Inns Of Banff

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Inns Of Banff
2.5 of 5 Hotel   |   600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #28 of 33 hotels in Banff
Peoria, Arizona
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Get past your first impression”
4 of 5 stars Reviewed September 6, 2013

Upon arrival we were not impressed by the outside. We totally enjoyed the large room & location. You can walk to the downtown area or use the free hotel bus pass. We did both. Had great food at the hotel pub but breakfast was a bit weak.

Room Tip: Park in the uncovered areas if you have a large vehicle
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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605 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
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  • English first
  • French first
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English first
Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 4, 2013

Room was spacious but without Air Condition is really tough in summer. It is located on the main road and close to downtown too. We had a issue with the toilet flush, but they fixed it quickly. If they can provide a detail map or signs to Block C on the Entrance gate time will be saved to reach the suite. Bit confusing on the check in sheet.

Room Tip: Mountain View
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  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Calgary, Alberta, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 2, 2013

The hotel was average it was out dated unfortunately and very confusing trying to find pools and parking etc. However the customer service was the worst I've ever experienced. The one ice machine in the whole hotel was broken and when I went down to the lobby to get ice they seemed very annoyed and sent me to the restaurant to get ice it seemed like they didnt want to help me. Aswell when we ate in the restaurant the food was mediocre but our server again was lazy when i asked for a refill of water she pointed me to the buffet so i could go fill it myself. It was quite annoying. Also one of my friends got to the hotel later then us and the front desk wouldnt let her upstairs without a key, he wouldnt even take her up to the room to prove she knew us he just asked her to leave and luckily she knew people staying at a different resort. It was an okay experience they just need new staff.

Room Tip: try and get a view facing the front of the hotel, the best part is the view.
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  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this review, September 2, 2013
Thank you for your comments.
One of the five ice machines in the hotel required servicing. It has been repaired.
Non registered guests are welcome in the hotel until 11pm. If your guests arrived before this time, we would not prevent them from going to your room but for security reasons we would never give out a room number or let not registered guests into your room without approval.
I agree completely, that the front desk should have furbished you with ice and the server should have refilled your water. I will follow up on these comments.
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Saskatoon, Canada
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 1, 2013

We stayed here for three nights, and our stay overall was very enjoyable. The only negative was that the screen door to our patio was broken, making it a bit difficult to get out. We had a great mountain view, and a nice, clean room - nothing fancy, but certainly pleasant and comfortable. The staff were very friendly and helpful. The hot pool was very nice - fabulous view - I'm sure will be even nicer when it is colder out. We would definitely stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Banff
1 review
2 of 5 stars Reviewed August 31, 2013

After a long 12 hour drive, we spent 20 minutes at the hotel trying to find a parking spot. Not fun and the desk clerk was not sympathetic. We had to park near the street and hike our bags up a hill. Clean but depressing rooms. Weird, rubbery sheets. Won't be back.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this review, September 1, 2013
Thank you for your comments on the cleanliness of your room.
The September long weekend brought lots of regional traffic to the hotel and regional traffic tends to put more pressure on the parking facilities then tours who come in buses. As you suggest, we do not have unlimited space but I am confident this occurrence is isolated.
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Glasgow
Top Contributor
108 reviews 108 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed August 30, 2013

Hi we were here july 2013, we only stayed one night as we were passing through. the hotel its self was pretty good, though we did not eat here. The pool was small but adequate and the rooftop pool( big hot tub) would be great in winter.

The hotel is a bit out from the town center (20-30min walk) it has a liquor store across the street.
The rooms were very good (view was not to great).

I recon It would be quite good here in winter for skiing especially with the pool and hot tub.

Room Tip: the first block next to the road has the views the third block at the back is close to the hot tub.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this review, August 31, 2013
Yes, the roof top pool is great in the winter. Door to door ski bus pickup, an on site ski rental shop, free Wi-Fi, and live entertainment in our cozy Bears Den Pub are just a few of the amenities that make the Inns of Banff a great winter choice.
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Barrie
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 29, 2013

Our room was very clean and had an amazing view from the balcony! It is the first hotel on the main road (furthest away from everything) had to drive alot of places due to distance.. This hotel is very large with multiple buildings. This hotel was good and I would recommend it to others, personally if I find myself back on banff I will try and get a hotel closer to downtown

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this review, August 30, 2013
We are a 15 minute walk to the downtown area but guests of the Inns of Banff are welcome to use our complimentary bus service. Passes are available 24 hours at our front desk.
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Additional Information about Inns Of Banff

Also Known As:
Inns Of Banff Hotel
Inns Of Banff Hotel Banff
Inns Banff
Hotel Banff
Address: 600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #28 of 33 hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Inns Of Banff 2.5*
Official Description (provided by the hotel):
Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more   less 
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