I had never stayed at this property before but decided to check it out.
Upon arrival the attendant told us the wrong room # and made us drive around for 20 mins trying to find this room # that didn't exist. ( The rooms are located in different buildings- its not just one large center).When I went back to the desk no one said sorry just wrote the proper room # on the key and sent us to find it yet again.
The next morning I decided to extend my stay and booked for another night. After a long day of rock climbing I head back to my room to find in it a WOMAN WHO WAS UNPACKING HER BELONGINGS! My suitcase and all my belongings were still in my room. My girlfriend and I were mortified! Turned out this woman was given our room as well and was expecting a coworker so didn't think twice about the belongings already in the room.
She packed everything back up an we went down to sort it out. The manager wasn't there so I was told no one could help me but this woman was given another room. She was a mature person but what if they had given my room to some teenager who went in and stole all our things? They never put me in a different room as we requested either.
The next morning I went down as told and spoke to a manager. He was unsympathetic and made it seem like it was my fault. He only said the employee had to have cut the same card by accident. He never said it was the employees fault- just brushed it off. I asked to be compensated in some way and he said no. When I asked he responded, "because I'm the manager and that's what I say." He said because nothing was taken there was no damage done.
He charged me full price and made me stay in a room where someone had already been for a few hours.
This hotel is a scam and the service is terrible! Please don't waste your money. This vacation was stressful and I will NEVER STAY THERE AGAIN!
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff