This hotel has a lot going for it. Firstly, it's in one of the great resort towns in the world. The town's scenery and hospitality sector are second to none. And the people of Banff are first class. In another posting, I'll write about the wonderful restaurants. But, today, I'm sorry to say, I must report on one of the most horrifying experiences I've ever had around the world with a hotel. The rooms were poorly maintained and unkept. I had to be moved twice. The bathroom in the second room was filled with hair. Even the evening housekeeper was shocked. The wi-fi didn't work. There was a stench in both rooms that made the experience even worse. The hotel looks tired. The room furniture is old and seemingly in disrepair. The hotel front desk employees with rare exception were unhelpful. Saying "Sorry" (insert Canadian accent), does not clean the room. Each day there was a problem: lack of towels left. Carpets were not clean. Glasses in the bathroom not washed. There was always some kind of noise either outside or in the corridors. The maids used their speaker phones to communicate at 8 and 9am! There are far better choices. I learned that too late. When I'm back next year for the conference, I will not stay at Inns of Banff.
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff