We visited here for the first time. We arrived at our room, it had a musty smell and the ceiling had flaky paint . The next room we had was slightly better. We did have a nice view. Bathroom needs a revamp, needs new towels and the whole room needs a paint. Not sure if their hoover works properly and it didn't looked like they dusted either. We went down for breakfast. No milk and sugar on the table and when asked if everything was okay, I said the coffee tasted quite strong, the waitress took both mugs of coffee away and she didn't even ask my husband if everything was okay with his, and when he let her know that his was fine, she was very defensive and no apology and didn't offer an alternative. The buffet items were not hot and were over cooked. Service wasn't there. The receptionists were polite, however some of them don't know the times of when things open in the hotel. Our toilet was blocked and overflowed onto tiles and carpet, the handy man did come quickly to sort his out.
Instead of being in the way of the mess we decided to go to the hot tub outside, really needs a good clean, in the shower there was hair left lying and no water fountain to keep you hydrated. The changing room was small.
When we came back to the room, the towels that we put on the floor to soak up the water from the toilet were still there, the housemaid had given us new towels and toilet paper and cleaned our room, but didn't pick up the towels, so we phoned reception, the head housekeeper apologized and I commented it was inexcusable. Give them their due they did clean the floor and the carpet.
In my opinion they need to set some standards and keep them there, I can understand there are lots of people who work there temporarily, however we paid $120.00 for our room and breakfast was not included. The complimentary bus was great, so we didn't have to drive.
We have stayed in many hotels in the world and with Banff being a tourist place, I would have thought the standards would have been higher. When paying the bill the receptionist never asked us how our stay was. Won't be going there again.
- Official Description (provided by the hotel):
- Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more less
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- Also Known As:
- Inns Of Banff Hotel Banff
- Inns Banff
- Hotel Banff