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“A rooftop hot tub.......and that's about it” 2 of 5 stars
Review of Inns Of Banff

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Inns Of Banff
2.5 of 5 Hotel   |   600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #29 of 34 Hotels in Banff
Calgary, Canada
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
“A rooftop hot tub.......and that's about it”
2 of 5 stars Reviewed January 30, 2013

We stayed at the Inns of Banff on a recent trip to the area on the advice of a friend. Soon to be 'former' friend, as it turns out. This place is very dated and generally looks shabby and run down. The rooms are clean, but their tired and aging decor and threadbare carpets gives them a grubby, unkempt feel. The whole place is in serious need of a good overhaul. I noticed lots of visitors from the UK and Australia staying at the hotel and felt quite embarrassed at the thought of them judging Canada by this level of accommodation. It does have a rooftop hot tub though, and how many hotels in Banff can boast that.....?

Stayed September 2012, traveled with family
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682 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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red deer
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 30, 2013

This is a pretty big hotel. It is like finding your way around a maze. I could not find my room and also ran into a few others who could not find theirs. A very nice staff member saw us all struggling and helped us all find where we are going.
It is a bit older but is pretty clean and comfortable and the rooms are really big!
The guy who helped me find my room was telling me they are planning a huge mulit million dollar reno.
We used the outdoor hot tub. It was really quite big. Really nice and realxing after a long day of snowboarding!
The only downfall was when we decided we would like to stay another night they upped the price by 50$ would have been much better customer service had they kept the price we had in the first place

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 27, 2013

The staff at the Inns of Banff were very friendly. We asked for more towels, blankets, a kettle. Every request was quickly accommodated. The dishes and floor needed cleaning when we arrived. Again this was done quickly.

Wifi was spotty.

Pools were a bit far and dated but clean.

We liked the 3 bedroom. It had bunks for the kids. 4 tvs. A decently stocked kitchen.

Our concern was noise. It was very noisy. We stayed over Ausy Day. Not sure if that was the main concern. Every time the neighbours used the stairs it was loud. Often waking the kids. The partying Fri and Sat nights kept the adults up and was a problem for us.

Great access to Sunshine. Maybe 15 minutes.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
southern alberta
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 26, 2013

We come to banff every weekend in the winter. This would be an emergency only hotel, if I ever had to stay here again. Besides the drunks hanging out in the walkway at 6:30 yelling and swearing, and the mouldy tiles in the bathroom can't think of a reason to ever come back here. To say its in desperate need of a facelift would be an understatement. Never again.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Calgary
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 22, 2013

My wife and I stayed in the Swiss Village building of the Inns of Banff. Inside our room, was a stained toilet which ran non stop, every corner where the walls met the floor was encrusted in filth, and the room itself was not exactly built to keep noise from other rooms out, if you get my drift. Definitely not what we were expecting from a hotel in Banff, Alberta which is known for its resort like getaways. The service at the front desk was good, the staff was friendly and knew what they were doing which impressed me. This hotel has a roof top hot tub, which is actually quite spacious. The problems we had with it were it did not have adequate change rooms and no storage to put your personal belongings while in the tub. Since it is in the B Building of the hotel, guests who are not staying in that building will have to walk outside to access the tub, then if you don't want to change in the tiny washroom, you will freeze when you have to walk back to your room in your soaking wet swim trunks! They also do not provide ski equipment storage, yet do not allow you to take them to your room either! It just did not seem like a place where you could get away from it all. We will definitely look elsewhere from now on!

Room Tip: Look around at other options before selecting this hotel. We didn't pay a high price, but defin...
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  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_of_Banff_GM, General Manager at Inns Of Banff, responded to this review, February 21, 2013
The Swiss Village building is the budget accommodation at the property. Rooms in the main buildings are much closer to the amenities and have upgraded appointments including 40 inch flat screen televisions.
In addition, there is storage space for belongings at the outdoor hot pool and abundant complimentary ski storage in both the main buildings and right beside Swiss Village.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed January 20, 2013 via mobile

The rooms are in tough shape. The patio the looks onto the moutains is cracked and chunks of it slide around. Almost slipped when I went outside to check it out. The walls and furniture are dinged up. The parking in this facility is terrible and the staff was hesitant to help deal with people who were parking in 2 spots with 1 vehicle. I will never stay here again.

Stayed January 2013, traveled with family
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england
Top Contributor
75 reviews 75 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed January 13, 2013

Stayed here over Christmas. The welcome was very good and the staff on the front desk were alway helpful. We stayed in one of the 3 bed condominiums rooms at the back of the hotel. A bit of a trek through the hotel but at least you keep warm. The rooms were warm and comfortable, ideal for a family get together. Kitchen equipment was good. I personally didn't sample the hot tub but others in the party said it was great. We kept our skis in the ski locker and the only complaint was why they gave us the places next to each other when we were the only people using it....got new places when asked. Other downside was that you can hear noise from rooms above, the dancing children were replaced by the stomping adults. Not a lot you can do, and it didn't spoil the break or keep us awake.

Stayed December 2012
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inns Of Banff

Address: 600 Banff Ave, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #29 of 34 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Inns Of Banff 2.5*
Number of rooms: 244
Official Description (provided by the hotel):
Located on Banff Avenue the Inns of Banff has some of the best views in all of Banff. With 244 rooms this 3.5 star hotel has it all - ski rentals, award winning Wildfire Grill, Bears Den Lounge, both an indoor pool and jetted hot tub along with an outdoor hot pool, heated underground parking, Japanese restaurant Miki, Gift shop, and more. ... more   less 
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Also Known As:
Inns Of Banff Hotel Banff
Inns Banff
Hotel Banff

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