We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great price and location for Banff” 4 of 5 stars
Review of High Country Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added High Country Inn to your Saves list
High Country Inn
3.0 of 5 Hotel   |   419 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #18 of 31 Hotels in Banff
coventry uk
Top Contributor
135 reviews 135 reviews
52 hotel reviews
Reviews in 64 cities Reviews in 64 cities
102 helpful votes 102 helpful votes
“Great price and location for Banff”
4 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for three days earlier this month. The hotel is in a great location in central Banff, short walk to shops and restaurants.

The room was a tad dated, but the beds and television appeared to be new. There was a balcony and the wifi signal was great.

We had a hire car, so the underground car park was convinient. There was a pool and hot tub downstairs. We didnt try the breakfast, as we ate out.

The only downpoints were we did find rubbish from previous occupants in the room and although we turned the heating off, the room was so hot at night we had trouble sleeping. I believe this would be the room being on the third floor and the heat rising.

Would definately stay here if we were to return to Banff. Staff were very friendly and helpful.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

175 reviews from our community

Traveler rating
    36
    94
    32
    6
    7
See reviews for
49
76
7
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 1 week ago

I wouldn't give this hotel any rating if I could... Air conditioners are disgusting! do they ever clean them out? only blew out dust if you ask me. Found garbage under the bed (and on deck) and glasses did not look clean... i wouldn't dare trust those..
Chambermaid staff were loud and glared at me when i switched my do not disturb sign around to have service, and to my surprise (not) my room was not even cleaned properly.. (out of spite?) it only makes me wonder who declares these rooms passable...
Breakfast options appear to be the cheapest items possible and you get yelled at if you want to take it to your room. Spend your valuable money Elsewhere.

  • Stayed September 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High_Country_Inn, Front Office Manager at High Country Inn, responded to this review, 5 days ago
Dear guest,

Thank you for your feedback concerning our property. I would like to apologize for your discontent this past week while visiting our hotel.

I would also like to add that it was disappointing from our perspective that you did not give us the chance to improve the situation. We certainly could have offered a different room or some other way to show how much we care about our guests satisfaction.

As for our housekeeping staff, I do apologise for the level of noise, however during the day most guests are out exploring the town of Banff and what it has to offer. Noise complaints no matter the time of day can always be rectified to make all guests happy as guest service is our number one priority.

For the breakfast I am sorry it was not up to your standards but we find most guests are extremely satisfied with what we have to offer as it is only a continental breakfast but we include extra items like hard boiled eggs and a variety of carbohydrates at no extra cost. There are also very clear signs before you enter the breakfast room that state no food is to be taken up to guest rooms as this has caused problems in the past with cutlery being stolen and excessive mess left behind. I hope you understand why we have this rule in place.

I would like the chance to provide you with a more enjoyable experience at our hotel. Please feel free to contact the front office manager directly and a good value stay can be arranged.

Warm regards,

Lucinda Wynn.
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

High Country is a nice clean hotel in a good location on Banff Avenue. It is an easy walk to restaurants and shopping which is a convenient option as parking downtown can be challenging. The staff were very helpful and friendly.

  • Stayed May 2015, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High_Country_Inn, Front Office Manager at High Country Inn, responded to this review, 5 days ago
Dear guest,

Thank you for taking the time to review our property. I am very pleased to hear you enjoyed your stay with us and we look forward to hosting you and your family again in the near future!

Take care,

Lucinda Wynn.
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 weeks ago

We arrived to stay for a week, from a friend's recommendation, but ended up staying 3 weeks. Why move from such a great location - a short walk to the shops, tourist attractions, bus out the front & tour pick ups at the front door.
All staff were so friendly, welcoming, helpful and nothing was too much trouble. Loved the large room, comfortable bed, beautiful bathroom, stunning views and great service.
Made good use of the pool, hot tubs, laundry & parking facilities. So good to have a lovely breakfast included from early to late morning.
Best accommodation we used in all of Canada especially at such a good price. Would thoroughly recommend to anyone planning a trip to Banff.
Jenni - South Australia

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High_Country_Inn, Front Office Manager at High Country Inn, responded to this review, 3 weeks ago
Hello Jenni,

Thank you very kindly for your wonderful feedback and review about our hotel, it is much appreciated! We thoroughly enjoyed hosting you and your husband for your time in beautiful Banff and hope to see you in the future!

Best wishes,

Lucinda Wynn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at High Country on several occasions and will continue to do so. It is a comfortable, very clean, well maintained, family run business. The staff is extra helpful and friendly. The breakfast room is always clean and is perfect for a little breakfast before heading out skiing for the day. Not fancy, but has everything you need.
The hot tub area is especially clean and never busy. There are always towels available, unlike some of the other hotels in the area. The beds are very comfy. Our room had a little fridge, microwave, kettle, and coffee, perfect for our 10 day ski get away!

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High_Country_Inn, Front Office Manager at High Country Inn, responded to this review, 3 weeks ago
Hi Lornajd,

Thank you for taking your time to write a pleasant and positive review about our hotel. We are glad to hear that you enjoyed all the facilities in the hotel including the pool and hot tub, breakfast and all amenities in your room.

We look forward to hosting you yet again in the future and please contact the front office manager directly as we always appreciate returning guests.

Take care,

Lucinda Wynn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 of 5 stars Reviewed 5 weeks ago

Keeping it short and to the point:

-The staff were awesome
-The room was great, especially for the price
-Having hot tubs so accessible is great
-Included breakfast is decent, but having cold boiled eggs and a sign that says 'No eggs in the microwave' kind of sucks
-The wifi in our room was bad, but good in the lobby

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High_Country_Inn, Front Office Manager at High Country Inn, responded to this review, 3 weeks ago
Hi Jimmy,

Thank you for taking the time to wrote a positive review about the High Country Inn, we are glad to hear you enjoyed your stay with us. For the breakfast we find we have positive reviews about having extra items included as we advertise it as a continental, the only problem with the boiled eggs in the microwave is that they usually explode and make quite a mess.

Kind Regards,

Lucinda Wynn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to High Country Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about High Country Inn

Address: 419 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 31 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — High Country Inn 3*
Number of rooms: 70
Official Description (provided by the hotel):
Found within the mountain town of Banff, sitting alongside the majestic Rocky Mountains is the High Country Inn, where leisure and comfort is of the utmost importance. From relaxing in our pool, hot tub, or traditional dry cedar sauna to dining at Ticino Swiss-Italian Restaurant, guests staying at the High Country Inn will find an array of luxurious and family-friendly lodging amenities designed to help make their stay exceptional. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Orbitz, Cheap Tickets, TripOnline SA, HotelTravel.com, Booking.com and Priceline so you can book your High Country Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
High Country Hotel Banff
High Country Banff
Country Inn Banff
Banff Country Inn

Owners: What's your side of the story?

If you own or manage High Country Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.