I will start off by saying the only positive thing we experienced, was the location of the room.
I had bought a team buy deal for 79 dollars for the night, thought it was a good deal and why not try it out. I called in January to book our night in March. In February I called again to see if we could upgrade to the Honeymoon Suite. I was told by the guy on the phone that he couldn't locate my reservation and looks like it never was booked, he then booked me in, and said it would be 50 bucks extra for the honeymoon suite. I jumped on it and said yes please book me in, he even sent me email confirmaiton stating I was confirmed. I show up at the hotel to check in, and was told they overbooked the honeymoon suite and I couldn't have the room, even though I was booked into it long before. I was then told by a staff member they only had standard rooms, so we had to go into a standard.. I wouldn't have even booked this hotel for this weekend if I knew I wasn't going to be getting a Jacuzzi. When I explained my frustrations, I was told they had 2 hot tubs in the building not to worry.. great.. except I didn't bring a bathing suite because I expected a jacuzzi in my room. Nothing was done to rectify the sitation.
When we got to the room, I was still angry, but the room looked nice... until the partying started at night, and people were smoking pot in the hotel building, and slamming doors and coming in and out of rooms all night. You can hear everything at night, so it was very hard to sleep. Then in the morning we noticed blood on the bottom of the duvet cover.. gross!!! I also found a womans old sports bra lying around beside one of the chairs.
I would only recommend this hotel for a younger crowd, definitely don't stay here with a family or for a romantic weekend.
I also won't be coming to this hotel.. the purpose of offering team buys is to catch new business, and to keep people coming back. A lot of business forget this, and fail completely on the entire purpose of why you put a team buy up.
- Official Description (provided by the hotel):
- Found within the mountain town of Banff, sitting alongside the majestic Rocky Mountains is the High Country Inn, where leisure and comfort is of the utmost importance. From relaxing in our pool, hot tub, or traditional dry cedar sauna to dining at Ticino Swiss-Italian Restaurant, guests staying at the High Country Inn will find an array of luxurious and family-friendly lodging amenities designed to help make their stay exceptional. ... more less
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- Also Known As:
- High Country Hotel Banff
- High Country Banff
- Country Inn Banff
- Banff Country Inn