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“Comfortable stay/surroudings” 4 of 5 stars
Review of High Country Inn

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High Country Inn
3.0 of 5 Hotel   |   419 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada   |  
Hotel amenities
Ranked #14 of 31 Hotels in Banff
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Comfortable stay/surroudings”
4 of 5 stars Reviewed 1 week ago via mobile

Whilst visiting the Canadian Rockies we stayed at the High country Inn on a bed/breakfast basis. The room was extremely comfortable and the bed was extremely comfortable off wring a great nights sleep.
Breakfast I must say was a bit of a let down and was extremely basic, cereal, toast, tea/coffee or some small cakes/muffins.
The staff were very attentive and always greeted you with a smile, all in all a good stay in nice surroundings.

Stayed January 2016, traveled as a couple
Helpful?
2 Thank Cornishij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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250 reviews from our community

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Delisle, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We have just left our four night stay with the High Country Inn. Our room was clean when we arrived and also well cleaned daily. We were travelling with friends and in total had five kids under the age of five. It was challenging to keep kids quiet during our stay and that is the only reason we probably will not stay again, we are better suited to a chalet. The staff were polite, friendly and helpful even when they were asking us to keep the kids quieter. We chose this hotel for the pool, proximity to downtown and continental breakfast. When we went to breakfast our first morning we discovered that continental breakfast had been discontinued . Not the end of the world but it would have been nice to be informed this would be happening upon booking or check in.

Great hotel!

Stayed January 2016, traveled with family
Helpful?
Thank LindsayD55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael U, Manager at High Country Inn, responded to this review, 1 week ago
Dear Guest,
Thank you kindly for your review of our property! We are very happy you enjoyed your stay with us here at the High Country Inn! Our housekeeping staff works very hard for us, to ensure that the guest feels comfortable at the time of check-in, and throughout their entire stay. Due to the fact we are only a 70 room hotel it allows us to strive to give great customer service to our guests and we train our staff to go over and above when it comes to making the guests stay the best it can possibly be! I do apologize about the fact that our "free breakfast" was still posted online. It has since been removed, but again I do apologize you were unaware that the continental breakfast has been removed. I also wanted to thank you in regards to your children, as they listened very well when our staff politely asked for them to be a little quieter. We appreciated that very much! I understand you stating that a Chalet is maybe more suitable to your family, however just know we would love to see you back at the High Country Inn! Possibly one of our larger suites would suit your family very well. You can call me directly at the hotel and i would love to help you during your next stay in Banff!

Warm Regards,

Michael Ullrich
AGM
High Country Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What a great hotel, amazing staff and service. Our room was perfect 1 bedroom with a sofa bed super comfy and the bathroom was fantastic. Almost felt like a four star hotel Great Value, includes breakfast which was great to start off our days. Close to the main part of town so much to do... Banff by far was the highlight of our trip.

Stayed June 2015, traveled with family
Helpful?
Thank San_dogs2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael U, Manager at High Country Inn, responded to this review, 1 week ago
Dear Guest,
Thank you so much for staying at the High Country Inn on your last trip to Banff! We are so happy you enjoyed your stay, as much as you did! We have worked hard at renovating and keeping the property up to the high standards we have set, and its so nice to hear guests appreciating the changes we have made! We take great pride in our staff, and we love the fact that they try their hardest in making the hotel a comfortable and enjoyable experience for all guests. Thank you kindly for your amazing review, and we would love to see you back with us in the very near future!

Warm Regards,

Michael Ullrich
AGM
High Country Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Room was clean and tidy. Staff polite located close to the centre of Banff. Has indoor swimming pool which we did not use. The hotel does not have a restaurant or bar. Lovely views of the snow covered mountains from our room. There was a coffee machine and microwave in our room.

Stayed January 2016, traveled as a couple
Helpful?
Thank steve g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael U, Manager at High Country Inn, responded to this review, 1 week ago
Dear Guest,
I am happy to hear you enjoyed your stay with us here at the Banff High Country Inn! Our housekeeping and maintenance staff work very hard in keeping the building spotless for our guests. I am so happy to hear you enjoyed our location and amenities, our pool/hot tubs is definitely a nice way to wind down after a day of skiing. Thank you so much for your review and I hope that you stay with us again on your next trip to Banff!

Warm Regards,

Michael Ullrich
AGM
High Country Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

We loved this hotel. The family suite was perfect for our needs. The separated 3rd bed behind the arch was a huge bonus for a little privacy. The fridge and microwave were very useful and plenty of complimentary tea and coffee. Breakfast was great, I particularly liked the French toast and maple syrup, I am a convert.if we don't move to Canada I will definitely be staying here again. All the staff were amazing, thank you Mike!

  • Stayed December 2015, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Emmav20162016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael U, Manager at High Country Inn, responded to this review, 1 week ago
Hear Guest,
Thank you so much for this review! Your family were amazing guests to us. We appreciated just how you made our staff feel appreciated for their hard work. Our family suite is definitely a great room for larger families, and I am happy you felt it suited your needs in every way! At the end of your stay you mentioned you wanted to move to Banff, however selfishly we hope you don't... just because we would would rather have you stay here with us again on your next vacation :).

Warm Regards,

Michael Ullrich
AGM
High Country Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After being blown away by the fantastic landscape, our hotel was equally surprising
The facilities in the room were good and the wi-fi service/speed was excellent.
Complimentary coffee and tea in room were very welcome and the room itself was very big for two people with 2 separate double beds
Housekeeping was good and prompt
Overall a good mid budget hotel just a short walk from the town centre shopping and restaurants .

Room Tip: Great place to help you get out and explore
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  • Stayed January 2016, traveled as a couple
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank DaveB3656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael U, Manager at High Country Inn, responded to this review, 1 week ago
Dear Guest,
Thank you for your review of our hotel! I am happy to hear you enjoyed your stay at the High Country Inn on your last trip to Banff. We would love to have you stay with us again, whenever your travels bring you back!

Warm Regards,

Michael Ullrich
AGM
High Country Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
6 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for 4 nights, very comfortable room for two people sharing a twin room. Friendly staff that were based at the front desk all of the time. Pool is a good wind down and has two hot tubs at each end of the pool area. Underground heated car park is handy. No breakfast available anymore.

Stayed January 2016, traveled with friends
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael U, Manager at High Country Inn, responded to this review, 1 week ago
Dear Guest,
Our location is something we feel very lucky with! Just a short walk to downtown makes evenings out so convenient. Another bonus for our guests is the fact the ski transportation stops right outside our property. I am so happy you enjoyed your stay with us, and would love for you to stay with us again on your next ski trip to Banff!

Kind Regards,

Michael Ullrich
AGM
High Country Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about High Country Inn

Address: 419 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Banff
Price Range (Based on Average Rates):
Hotel Class:3 star — High Country Inn 3*
Number of rooms: 70
Official Description (provided by the hotel):
Found within the mountain town of Banff, sitting alongside the majestic Rocky Mountains is the High Country Inn, where leisure and comfort is of the utmost importance. From relaxing in our pool, hot tub, or traditional dry cedar sauna to dining at Ticino Swiss-Italian Restaurant, guests staying at the High Country Inn will find an array of luxurious and family-friendly lodging amenities designed to help make their stay exceptional. ... more   less 
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Also Known As:
High Country Hotel Banff
High Country Banff
Country Inn Banff
Banff Country Inn

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