We have stayed here once or twice a year for the last few years. We live in Calgary, so it's a nice getaway that's not too far away.
The staff are friendly, but not overly helpful. We often have a lot of stuff and no one ever offers to help us or go grab a trolley to make things easier.
The place is rustic, which we like, but last time we had a mouse in our room. After we complained, they moved us to another room, but offered little in the way of apologies. It's a rustic hotel out in the mountains. We get it and frankly, the charm of it outweights any uncomfortableness we may experience from little furry critters in our room. It's nice that we can bring and cook our own food and that there is plenty for our kids to do. The water slides and playplace are great for kids 8 and under.
It can get a little noisy with kids and I wish they were better able to separate those guests who are there to enjoy peace and quiet from those of us that are constantly coming and going with kids. Last time we ran into a couple who was not happy that there were kids on the room next door. This has happened a few times. Perhaps my kids, and the families we usually travel with are just noisier than average.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more less
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- Also Known As:
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Resort And Chalets
- Douglas Fir Hotel Chalets
- Douglas Fir Banff