We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Old rooms, horrible mattress and sofa. Needs updating!!” 1 of 5 stars
Review of Douglas Fir Resort & Chalets

Save Saved
You added Douglas Fir Resort & Chalets to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Douglas Fir Resort & Chalets
3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada   |  
Hotel amenities
Ranked #16 of 33 hotels in Banff
Calgary, Canada
1 review
2 helpful votes 2 helpful votes
“Old rooms, horrible mattress and sofa. Needs updating!!”
1 of 5 stars Reviewed February 16, 2014 via mobile

Have stayed here previously, however this particular time, the room was outdated.
Mattress and sofa was very old.
Am a fit, healthy 30 something and left with a sore back.
Would NOT recommend or consider going back unless it was remodelled and refurnished top to bottom.
Kitchen was also outdated. No decent cooking utensils.
Dish soap was watered down.
Mouthwash appeared to be a refilled bottle with chunks floating in it...disgusting! Casts further doubt over the cleanliness of this place.
Management insisted on a 3 night minimum over the long weekend with no exceptions. Just horrible!
Much nicer places to stay in banff.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

714 people have reviewed this hotel

Traveler rating
    266
    297
    101
    34
    16
See reviews for
454
101
4
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Calgary, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 5, 2014

We stayed November 2013 in a 2 bedroom chalet. Lovely view of Mount Rundle, free parking, quiet chalet. Fireplace was a nice touch. Only one water slide was working and they need to enforce that parents needs to take their shoes off on deck. We ended up trying to avoid the dirt and mud people were tracking.
Overall we would stay again. The staff were quite nice. BUT the hotel NEEDS to update the suites - the wear & tear shows.

  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 30, 2014 via mobile

Honestly the front manager was so rude when we asked to speak to her, Almost like she was angry because she had to deal with us. Every other staff member was amazing and tried to do anything you ask.
My child came home the next day with bed bugs. tired to contact the manager again and she wouldn't talk to us.
rooms are extremely dated and way over priced.
water slide staff are a bit lazy, housekeepers and maintenance were nice.

  • Stayed December 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 28, 2014

The good news is that Douglas Fir have pet friendly rooms. The bad news the rooms are tired. Main bedroom mattress is terribly uncomfortable tried the fold away wall bed the following night turned out as uncomfortable, the kitchen doesn't have any oven proof glass dishes or salad bowls it has the bare essentials. Also don't count on the free Wi fi we weren't able to connect the entire weekend. For the money you pay I am pretty sure they can afford to upgrade the units.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cochrane, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 27, 2014

The facilities at the Dougal Fir are so much fun for families, it's too bad that they haven't put anything back into the rooms. They are in need of some refreshing. Our door was broken, thankfully we figured it out, but it's too bad that the staff didn't notice and we came back from the pool to find our door wide open. The wood burning fireplace is nice to have in the room, it is too bad something was wrong with ours, it probably needed cleaning as we left the room for a couple of minutes to put our PJs on and came back to find the room filled with smoke and ashes. We also had an issue with our oven, I turned it on to preheat and opened it when it beeped to put our meal in and a huge puff of smoke set off the fire alarms and the smell was awful. We'd like to come back, for the playplace and pools, but I will probably research other options until I hear that they've clean this place up a bit.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Saskatchewan, Alberta, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 11, 2014 via mobile

We had an excellent time here! Everything was great! It's just outside the Banff Downtown core, like two minute drive, and beautiful walk if you can! Would recommend to anyone who wants to stay out of downtown but close enough to enjoy all the activities. Water park was great for the kids and only a 15min drive to Sunshine Village!! Would recommend to anyone and will stay again!!

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billingham
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2014 via mobile

This hotel is great, checking in was efficient and very friendly chatty staff. Found room 183, parked right outside, room was large enough for 2 adults & 2 children. Bit run down, shabby looking but this did not put us off. Dishwasher great, log fire brilliant and really good views out the patio door, deer were in view every morning, ideally located, and free Banff bus was a bonus. We stayed 5 nights over New Year and had a brilliant time. Pool and slides a bit poor and again run down, but not put off using them a couple of nights. Would recommend this place if your standards aren't to high. Get what you pay for. Good times, enjoy yourselves

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Douglas Fir Resort & Chalets? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Orbitz, Booking.com, Tingo, Priceline, TripOnline SA, BookingOdigeoWL, Hotels.com and Venere so you can book your Douglas Fir Resort & Chalets reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Hotel Chalets
Douglas Fir Banff

Owners: What's your side of the story?

If you own or manage Douglas Fir Resort & Chalets, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.