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“Poor management of the waterslides” 3 of 5 stars
Review of Douglas Fir Resort & Chalets

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Douglas Fir Resort & Chalets
3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada   |  
Hotel amenities
Ranked #17 of 34 Hotels in Banff
Calgary, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
“Poor management of the waterslides”
3 of 5 stars Reviewed October 1, 2013

We have been going the this resort for 15 years and really have not come across this shoddy management of the waterslides. My two boys who have been there with us for these 15 years wanted to visit and have fun at the waterslides. When we went in to pay first of all it was $20.00 just to slide nothing else included. After they were done my oldest son had a huge blood bruise on his back, because the slides were not joined together at the seams properly. He went to the staff and said wow this was really bad and this is not good customer service at all, he continued with I know it's not your fault but you should tell your boss my concerns. I was really taken aback when I seen his back, and if they knew about this slide being uneven than why would they not tell there customers and maybe give a discount at time of purchase. If this was the US someone would be getting sued for sure.

  • Stayed September 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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726 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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English first
Ancaster, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 23, 2013

We found this hotel to be a good base for our 3 day stay in Banff. The rooms are certainly not new, but we found it to be clean and comfortable and the kitchen was great to help keep some food costs down. We stayed in the main lodge in the condo loft and the view was beautiful out the back patio doors. Our two boys ages 8 and 10 LOVED the indoor water slides (which did look new) and the adults liked the hot tub. There is an onsite coin laundry available too.

The location was close to downtown Banff. I walked down one morning and that took about 20 - 25 minutes and the family met me with the car at Starbucks :). By car, less than 5 minutes and there was plenty of free parking downtown. Easy access to the highway as well for your travels to Lake Louise and other areas.

We found the front desk staff to be helpful and friendly and enjoyed hearing about where they were all from; lots of folks from Australia work in and around Banff.

So overall, a decent resort with indoor waterpark to come back to every evening. If you want new and fancy, should look elsewhere.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 16, 2013 via mobile

I recently spent a week at this hotel and would advise everyone to stay away. Two days before we were to leave one of the housekeeping staff went into our room and took an iPad. When we contacted security they were disinterested at best. they finally came and used a machine that told them what key had opened the door. They finally called the police several hours later. They said it took them that long to figure out which key opened the door. Surprise! it was a master housekeeping key. That is about as far as they went. In speaking with the RCMP constable who was assigned to the case he said the hotel was less than cooperative. The hotel kept saying that the key was only used to clean the room. We showed them that we were there when the room was cleaned and that someone went in after we left. I should note that until we left 2 days later no one offered an apology until we finally talked to who was in charge. It should be noted that we were given the name of someone in charge who repeatedly ignored our voicemails. Upon leaving we were given a discount on our bill but it wasn't even close to what replacing the iPad will cost. In speaking since with the Constable he hotel still wasn't very helpful in his investigation. If you should use this hotel DO NOT leave anything of value in your room.

Stayed September 2013, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Ramon, California
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed September 15, 2013

No major complaints or excitement about this place. It has a two-slide water park for the kids, and an okay gym and indoor pool. It is not walking distance to any restaurants, but it's a very short drive to downtown Banff. We were located in the main lodge, so it's possible that one of the other buildings might have had more to offer. Don't rule this place out if higher-rated places are booked up.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 11, 2013

The resort's webpage states that the extra charge for pets is "We pay special attention to our pet friendly rooms. Therefore, there is a pet charge of $25.00 per day per dog (all taxes included), to cover additional cleaning charges." REALLY??

We entered our room to very dirty floors, and a couch full of old chips, cheezies and popcorn. There was dirt in the tub. That was the plainly obvious stuff. (the hairdryer cord - gross - covered in old toothpaste and grunge) I brought the floors / couch to front desk attention and we went out for a few hours. On return, the couch had been cleaned up but the floors were still dirty. Does this resort not own a decent vaccuum so that they can pay "special attention" to their pet friendly rooms? I resented paying the $25/day for my non-shedding pup.

Another disappointment, was I woke one morning to a flat tire. We had to get to a booked excursion. I went to the front desk and explained the situation and that we had to get to Canmore for our booking - could someone give me hand changing the tire? Their response was to look up a local garage number and hand it to me on a piece of paper.

Thanks ... ? That should only take at least an hour to get someone up here...

Were I behind the desk, I would have said, "What's the name of your tour company? I'll give them a call and let them know what's happened for you and see if it's alright if you're a little late. I'll get ahold of our maintenance guy on site here and see if he can give you a hand."

Instead, I went out and flagged down a fellow resort resident who was gracious enough to lend a hand. (the resort maintenance guy to his credit spotted us changing the tire and offered to lend a hand, but we were nearly done)

So ... for the $200 less it was to stay here for the 3 nights, I'd stay elsewhere. You can pay to go to their waterslides as a family if you want to anyway if not staying there.

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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 3, 2013

We stayed here for 3 nights at the end of August and I was really not impressed. We stayed in the one bedroom loft. I will say that there were 3 queen beds and that they were comfortable. Our place smelled very smoky from the log fireplace. At one point one of the other people in the unit must have had a fire as well and the smell was very strong. It was dirty. I picked up some garbage that was laying beside the bed and set it on the night table, and there it stayed for our entire visit. The kitchen seating was all torn up and the counters were missing pieces. We won't be back!!

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drumheller
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 3, 2013

This is a great place to spend your January vacation, the younger members go skiing and the grandmas go to the spa. There is everything and anything you need at this resort: lovely rooms, chalets, 2 swimming pools, a kids play room, underground parking, attached store, and a bus service to the door.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Banff
#14 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Number of rooms: 130
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Hotel Chalets
Douglas Fir Banff

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