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“Great accomodations for a week in Banff with Family” 4 of 5 stars
Review of Douglas Fir Resort & Chalets

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Douglas Fir Resort & Chalets
3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada   |  
Hotel amenities
Ranked #16 of 33 hotels in Banff
Camrose
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
“Great accomodations for a week in Banff with Family”
4 of 5 stars Reviewed August 18, 2013

I attended a conference in Banff and took my family with me. We got a one bedroom suite at Douglas Fir for $259 a night (plus tax). This provided a bedroom for my husband and I and a murphy bed for my son who found it very comfortable. There was a full kitchen where we cooked all of our meals except one which kept our costs down. Everything was great except the coffee was really bad and we bought a non-stick pan because everything that we cooked in the stainless steel pan they provided burned to the bottom. They provide free bus passes and have waterslide, pools and hot tubs (which weren't that hot). I also would bring a dish towel as they provided paper towels. Baby Elk outside our window were great.

Room Tip: Bring coffee, dish towel and non-stick pan if you plan to cook.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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714 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Bonnyville, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 14, 2013

This is our second time staying at Douglas Fir Resort & Chalets with two young children. We've stayed both times in the A Frame cabins for 5 days each time. The views are spectacular, and it is very quiet, as it is on the edge of town. There are free bus passes for guests to use to get around town, which is also a plus.

While the concept is excellent and my children really enjoyed the Playzone and Waterslides, we will not be returning next year. As one reviewer aptly put it, there is a difference between rustic and grimy. The cabins are in dire need of repair, renos and a very good scrubdown. The carpet has glaring holes in it. I won't let my children play on the floor. The furniture is scuffed and very dirty. Paint is peeling off of the tables. There are mysterious splatters behind the door in the bathroom. The doors, cupboards, dishwasher and walls are all very grimy with dirt and smudges. Things are in disrepair, and there is dust behind every big piece of furniture. Even the poor lighting cannot hide it. I am by no means a clean freak, but I do not feel comfortable with the lack of sanitation and cleanliness.

It is a shame, because this property has so much potential, and if the management would raise their standards, it would be worth the large sum of money we are paying for this week's stay.

Room Tip: If you do decide to stay, ask for a room or cabin facing away from the street and as far from the ma...
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valleyview, alberta
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 14, 2013

This hotel has an amazing indoor playground and 2 water slides. The kitchen's are very well set up and make it easy to cook from the room. Location is beautiful, only a few minutes from central Banff without being in the town.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leicester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2013

Real value for money and a real pleasant place. The chalets are a little dated, but Canadian décor is very different from British and therefore this resort is very Canadian. Log fire was great, kitchen was equipped with all we needed. Great to have the windows open on to the patio area. In all fairness, this is a really pleasant little place. Facilities are good for families and cleaners clean every day. I stayed in Jasper in a similar place, cost twice the price and was not as pleasant so for me this really is value for money.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tokyo, Japan
1 review
3 of 5 stars Reviewed August 14, 2013

service were great at lobby and staff were very friendly and seemed well trained. Although, our door had traces of being broken in before and was a bit worried about our rooms security. Pool area didnt feel so clean and a bit dangerous for 5 under kids.
playroom was too dark and cold.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

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Kitchener, Ontario, Canada
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 8, 2013 via mobile

The best things about this resort are the recreation facilities for kids, and those are EXCELLENT! Really, if it should rain while you're staying in Banff, this is THE place to be with kids. The indoor play land is gorgeous and clean, with seating for parents and kid-friendly washrooms. The cabins themselves are not great - dated, worn, and a bit grimy. There's a difference between rustic and dirty, and this has crossed that line. There's dirt in every corner, stained towels, marks on the walls and dried spills on the couch and chairs. The cabins have a smoky odor, probably due to guests that aren't skilled at using the wood-burning fireplace (not the fault of the hotel). We stayed in a 1 bdrm loft, which was tons of space for our family of 4, kids aged 3 and 5. Beautiful grounds, fantastic location, very nice community feel. Our unit had 3 flat screen tv's and a full kitchen, parking right at the door. With a thorough cleaning, some fresh linens and new paint, this would be a truly amazing hotel! As it was, it was pleasant enough, and the kids adored it!

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 7, 2013

Located a bit away from the main street, so it's quite there. Will be good fit for people looking for some simple yet nice place to stay. We stayed in one bedroom suite, enough room for 2 kids and 2 adults there. Indoor playground and couple of water slides is really great addition for the rainy days if you are staying with kids.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Hotel Chalets
Douglas Fir Banff

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