We booked into the resort during the recent rain and floods. It worked out very well for us as we were traveling with young children. The desk staff were fabulous in giving us information on highway conditions and allowing us to book in early due to the road closures. They also allowed us to park our RV at the back of the resort. The rooms and facilities were just fine. It's really hard to find your way around the resort and some of the hallways are musty and at that time even wet! The children loved the playground and the water slides and of course, we did too!
I have downgraded my review for one reason, my phone bill. I used the room phone 3 times using my calling card. I just received my phone bill and Douglas Fir Resorts has charged me $22.00 for 11 minutes. Shame on them! Really that is gouging beyond necessity.
While our stay was fine I do feel ripped off.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more less
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- Also Known As:
- Douglas Fir Resort And Chalets
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Hotel Chalets
- Douglas Fir Banff