We stayed in lower condo, not sure what it was officially called. We thought we had booked the upper level, but seemed the person on the phone was not a good communicator. Kids love the play zone, water slides and pool. We will probably give it another try.
I can only rate as average because of the following:
:- Rugs needed a good cleaning. My socks were disgusting.
:- Rooms could use some updating.
:- Kitchen supplies are minimal. Knives (All 2 of them) were dull. Frying pans were hard to cook with. Not sure if pots, plates, utensils and glasses were not being replaced when broken or slowly being stolen, but pretty minimal.
:- One burner on the stove didn't work.
:- Asked for some supplies and room service, but room service staff lost the order and we only got about 1/2 of what was asked for because by the time we returned the service staff was all gone. Front desk did their best with what they had on supply there.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more less
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- Also Known As:
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Resort And Chalets
- Douglas Fir Hotel Chalets
- Douglas Fir Banff