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“Inconvenient room cleaning.....” 4 of 5 stars
Review of Douglas Fir Resort & Chalets

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Douglas Fir Resort & Chalets
3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada   |  
Hotel amenities
Ranked #16 of 33 hotels in Banff
1 review
4 helpful votes 4 helpful votes
“Inconvenient room cleaning.....”
4 of 5 stars Reviewed April 3, 2013 via mobile

Left our suite at 10.30am....returned at 5:15pm to a room that had not been touched yet. called front desk and was told they were probably here before we left in the morning, but since the door was locked and no one answered, they left. it's a small suite with three of us staying, and no one heard the knock???
Front desk said that they have to look after the new incoming guests as well, so they would probably get to our room around 6:00.....most likely just as we're sitting down for supper! NICE,!!!! We arrived yesterday, and are planning to stay five nights, $900ish, so I guess once they have you here already, the new incoming guests are more important.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 1, 2013

I have been going to Douglas Fir since I was a teen with my family. Now we regularly book twice a year with our boys (ages 6 and 4). Excellent service and very kid friendly. Beautiful location up on Tunnel Mountain with an outdoor cooking area and a watermark and indoor playground for the kids. Our boys beg to go back every summer! Excellent value and a rustic feel that is true to it's mountain surroundings. Babysitting is available and the Fir has great family packages to choose from.

Room Tip: The one bedroom condos are nice!
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 28, 2013

We stayed in their premiere room, the Executive Suite. It has 2 bedrooms {1 with a King size bed, bathroom and Jacuzzi in the room} and the 2nd bedroom has 1 Queen Bed. The suite has a full kitchen, living room with wood-burning fireplace, another bathroom off the dining room and also a sofa bed. The suite also boasted flat-screen TV’s and DVD players in every room. This suite was the perfect room to get when travelling with 3 kids, plenty of space to roam and relax without that crowded feeling like standard hotel rooms have made us feel. In fact, the entire set-up and amenities were the most ideal and convenient for us as a family.

Having this full kitchen allowed us to have breakfast in the room, pack a picnic to take with us for lunch and snacks. Then we ate in restaurants int he town of Banff for supper. We chose to eat out once a day while there, yet having that full kitchen and dish ware meant that you could also make family meals in room all the time if you chose. As well, there is the option of getting continental breakfasts too – so many choices!

One morning we woke to a deer family outside our suite!

Why family friendly? It has the Giant Indoor Kids Playzone and the 2 Huge indoor waterslides!

the crawlspaces in the playzone are big enough for adults to fit into too, which was a major bonus for me – in case a search and rescue needed to be done for the kids, lol.

They have an excellent separate pool and slides for toddlers. Plus, a generous sized hot pool for adults. Yep, this waterpark caters to adults, children and younger toddlers. And, you can sit in the hot pool and easily see both other areas for supervision. Nice, right?

There’s also a games room {love Air Hockey}, fitness room, outdoor tennis/basketball courts, barbecue stations, sauna and steam room. Wifi and internet is free to all guests, and so is the option to use their provided wood or chop your own.

Registered guests of the Douglas Fir Resort enjoy FREE AND UNLIMITED use of the Town of Banff shuttle bus system {and have pet-friendly rooms for your furry family members too}.

See? Great for everyone, we will be back!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 25, 2013

Customer service was fantastic and prompt and they went above and beyond, the best I've experienced in a very long time. Rooms were good, only problem was toaster, but they replaced immediately. Place was very quiet, although it was a slow season (week before spring break).

Room Tip: Stayed in one bedroom suite (#181), was quiet, out the way, saw deer right outside every day. Would...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 21, 2013

In my 25 years of travelling experience, this was the worst place to sleep. It was extremely hot and dry on the second floor. The temperature control did not seem to help when we tried to turn down the heat. The resort is very dated and hard to find your way around to amenties because you have to go thru different hallways to get anywhere, it's like a maze. The assigned parking spots in the undergroung parking ceiling are low and have pipes running above. I have a small brand NEW SUV which got damaged when I opened the trunk and it hit the pipes above. While the water slides were fun for the kids, there's no lifeguards to control how many kids go at once, an injury inevitable if parents are not minding their kids. This is my first and last time at Douglas Fir.

Room Tip: Don't stay there!
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 20, 2013

Quiet place, incredible kitchenettes, comfortable clean rooms, great flexibility with accommodation of bigger families (more than 4 people). A lot of fun for kids (waterslides, swimming pool, excellent play-zone). The rate is really pays for itself.
It was our second visit and we are planning to visit again

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 19, 2013

We just stayed here for 2 nights (my husband and my 2 year old son). We had booked this primarily because of the facilities for kids. For my 2 year old I was a little disappointed if I should say...the indoor playground was great but more suited for 4+ age group and a little wild on a Saturday evening...then again it was a playground. The one bed suite itself was nice and homely and definitely gave us the relaxing getaway we needed. We had spent a little extra on this place hoping it would provide more for our son and on that note I was disappointed...I feel we could have got more for our money or a cheaper place with same facilites.
One big kudos was...on the first night my husband asked where our son was sleeping and I said with us in the bed...he was not too happy so he called reception (this was @8pm) to see if they had a travel cot...we did not fancy our chances but within 10 minutes we had delivered to our door with fresh blankets so that was a big plus. On a final note I would not stay here again until my son was @ 4-5 and can make the most of the facilites.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Banff
#16 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Hotel Chalets
Douglas Fir Banff

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