LIKES: We liked the comfy beds, new TV's, stunning vistas, great location away from town, free bus, friendly and helpful staff, wood-burning fireplace, wildlife, village experience.
PROBLEMS: This resort is overpriced.The building construction is deficient. There is no soundproofing so you hear and feel the activity of neighbours. The living room was always cold. There was ice on the INSIDE of the balcony sliding doors. We had to close the curtains and barricade the floor with pillows and blankets, and couldn't enjoy the awesome view. Replacing the rattling windows and leaking doors might save on heating costs. Weatherstripping on the entry door might help too. The decor was dated, shabby and dark. The 1960's cheap motel floral bedspreads (try duvets) and uncoordinated furnishings were amateurish not rustic. The 1 bedroom +loft (Room 146) was smaller than the photos would imply. We couldn't watch a movie because the ripped and sagging sofa didn't accommodate 3 adults and it abutted the freezing glass door. I made 2 requests for an armchair, and they recommended using a kitchen chair or barstool. I have rented condos in Colorado for less money, with ensuite laundry, garage, soundproofing, view, new furnishings and good skiing. But the US mall-obsessed towns don't compare to the wilderness experience of Banff and Canada's spectacular parks.

This place has so much going for it. Great for a couple wanting a weekend away, lots of room for families or a fun and affordable place for a group of friends to rent. Whatever "group" you belong to, there is a room here for you.

It's right on the bus route so you can get into the main streets of Banff easily. From there, you can catch a shuttle to the ski hill, catch another bus anywhere along the main drag or up the hill to the Banff Springs or just wander the path along the river and visit the museums.

Great location. Good amenities. Clean and well kept. Never had any problems with neighbours. Sufficient parking. What more could you want?

I admit, the first time we stayed here we didn't end up using the pool or waterslide at all and the second time, the waterslide was under construction so I can't comment on this aspect of the hotel.

I would and will stay here again for sure.

We had a wonderful, relaxing, getaway from Calgary for a couple nights. The pool was lovely and the hottub was nice and hot with powerful jets. Our room was lovely and we especially enjoyed the wood burning fire place.We also took advantage of the free shuttle bus to Main street. We were able to have a couple glasses of wine with dinner and just hopped on the bus back to the resort with no worries. We'll definetly be back

The room was well appointed, the staff helpful however the noise level was beyond acceptable. First the continual banging of cupboard doors - could be heard from two or three rooms away. Overall the door banging was not an issue however people checking into the hotel late in the evening meant this could go on at any point (one night started at 11 pm and continued until well past 12 midnight). We were kept awake for two nights in a row due to party-goers; phone calls to the main desk helped however the partiers just seemed to move rooms and continue on. The first night we were kept awake past 3:30 am causing us to sleep in and miss our booking for the Ice Walk at 8:30 am the following morning. The same routine continued the following evening. Although the staff seemed to want to help they were unable to stop the noise. A woman must have confronted the partiers probably asking them to quiet down which led to the partiers walking the hallway loudly announcing there were women staying in the hotel who didn't appreciate the noise - again until the wee hours of the morning. We had a loft room in the main building, there might be less noise in one of the smaller buildings containing 2 to 4 units. The use of fireplaces is questionable, the hallway filled with smoke making it difficult to breathe and as a result I was concerned about the air quality in the rooms. We put a blanket at the bottom of the door to block some of the smell. The room was a great value for the cost however I won't be returning, the cost of 3 nights with little to no sleep was too high. I think I'll save up a little longer and try one of the higher end hotels instead - no guarantees but it's worth a try...