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“Dated and old, but cozy and clean.” 3 of 5 stars
Review of Douglas Fir Resort & Chalets

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Douglas Fir Resort & Chalets
3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada   |  
Hotel amenities
Ranked #16 of 33 hotels in Banff
Red Deer, Canada
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Dated and old, but cozy and clean.”
3 of 5 stars Reviewed January 2, 2013

We have stayed here many, many times. We seem to return to it everytime since our eight year old boy loves the pool, hot tub and waterslides, especially after a day of skiing. The rooms are dated and old but cozy and clean. We enjoy the open fireplace and the kitchen with the cook your own breakfast option. I look forward to the day that the rooms are updated including the beds. With our son getting older, we may have to find a newer place in trade for waterslides.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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708 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
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English first
Oakville, Canada
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 30, 2012

LIKES: We liked the comfy beds, new TV's, stunning vistas, great location away from town, free bus, friendly and helpful staff, wood-burning fireplace, wildlife, village experience.
PROBLEMS: This resort is overpriced.The building construction is deficient. There is no soundproofing so you hear and feel the activity of neighbours. The living room was always cold. There was ice on the INSIDE of the balcony sliding doors. We had to close the curtains and barricade the floor with pillows and blankets, and couldn't enjoy the awesome view. Replacing the rattling windows and leaking doors might save on heating costs. Weatherstripping on the entry door might help too. The decor was dated, shabby and dark. The 1960's cheap motel floral bedspreads (try duvets) and uncoordinated furnishings were amateurish not rustic. The 1 bedroom +loft (Room 146) was smaller than the photos would imply. We couldn't watch a movie because the ripped and sagging sofa didn't accommodate 3 adults and it abutted the freezing glass door. I made 2 requests for an armchair, and they recommended using a kitchen chair or barstool. I have rented condos in Colorado for less money, with ensuite laundry, garage, soundproofing, view, new furnishings and good skiing. But the US mall-obsessed towns don't compare to the wilderness experience of Banff and Canada's spectacular parks.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 28, 2012

This place has so much going for it. Great for a couple wanting a weekend away, lots of room for families or a fun and affordable place for a group of friends to rent. Whatever "group" you belong to, there is a room here for you.

It's right on the bus route so you can get into the main streets of Banff easily. From there, you can catch a shuttle to the ski hill, catch another bus anywhere along the main drag or up the hill to the Banff Springs or just wander the path along the river and visit the museums.

Great location. Good amenities. Clean and well kept. Never had any problems with neighbours. Sufficient parking. What more could you want?

I admit, the first time we stayed here we didn't end up using the pool or waterslide at all and the second time, the waterslide was under construction so I can't comment on this aspect of the hotel.

I would and will stay here again for sure.

Room Tip: I personally liked the rooms in the complexes outside the main lodge. It made it seem more like cabi...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 14, 2012

We had a wonderful, relaxing, getaway from Calgary for a couple nights. The pool was lovely and the hottub was nice and hot with powerful jets. Our room was lovely and we especially enjoyed the wood burning fire place.We also took advantage of the free shuttle bus to Main street. We were able to have a couple glasses of wine with dinner and just hopped on the bus back to the resort with no worries. We'll definetly be back

Room Tip: The studio is great for a couple.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 10, 2012

The room was well appointed, the staff helpful however the noise level was beyond acceptable. First the continual banging of cupboard doors - could be heard from two or three rooms away. Overall the door banging was not an issue however people checking into the hotel late in the evening meant this could go on at any point (one night started at 11 pm and continued until well past 12 midnight). We were kept awake for two nights in a row due to party-goers; phone calls to the main desk helped however the partiers just seemed to move rooms and continue on. The first night we were kept awake past 3:30 am causing us to sleep in and miss our booking for the Ice Walk at 8:30 am the following morning. The same routine continued the following evening. Although the staff seemed to want to help they were unable to stop the noise. A woman must have confronted the partiers probably asking them to quiet down which led to the partiers walking the hallway loudly announcing there were women staying in the hotel who didn't appreciate the noise - again until the wee hours of the morning. We had a loft room in the main building, there might be less noise in one of the smaller buildings containing 2 to 4 units. The use of fireplaces is questionable, the hallway filled with smoke making it difficult to breathe and as a result I was concerned about the air quality in the rooms. We put a blanket at the bottom of the door to block some of the smell. The room was a great value for the cost however I won't be returning, the cost of 3 nights with little to no sleep was too high. I think I'll save up a little longer and try one of the higher end hotels instead - no guarantees but it's worth a try...

Room Tip: A room in one of the outer buildings not in the main lodge might be better. Mountain view was fabul...
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 2, 2012

We enjoyed our stay. The watersides were a hit with the kids as well as the play place. We have stayed at this hotel every December for the last 3 years and enjoyed it every time. The only recommendation that I would make is that this time we had a "hockey family" sharing the room below us. At the best of times they were quite loud and disruptive. We noticed upon check out that there were several hockey families staying at the hotel. It may have been a good idea to try and keep all those families in one area of the hotel so that they were minimally disruptive to others.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitefish, Montana, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 1, 2012

We stay at the Dougals Fir every year for the American Thanksgiving week. They give us a great rate for an older super clean room with a kitchen. We save lots of money by cooking some of our own meals. The pools and water slides are fun for all. I will return for the great value.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Hotel Chalets
Douglas Fir Banff

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