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“Great facility however..” 2 of 5 stars
Review of Douglas Fir Resort & Chalets

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Douglas Fir Resort & Chalets
3.0 of 5 Hotel   |   525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada   |  
Hotel amenities
Ranked #18 of 31 Hotels in Banff
Edmonton, Canada
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
“Great facility however..”
2 of 5 stars Reviewed December 10, 2012

The room was well appointed, the staff helpful however the noise level was beyond acceptable. First the continual banging of cupboard doors - could be heard from two or three rooms away. Overall the door banging was not an issue however people checking into the hotel late in the evening meant this could go on at any point (one night started at 11 pm and continued until well past 12 midnight). We were kept awake for two nights in a row due to party-goers; phone calls to the main desk helped however the partiers just seemed to move rooms and continue on. The first night we were kept awake past 3:30 am causing us to sleep in and miss our booking for the Ice Walk at 8:30 am the following morning. The same routine continued the following evening. Although the staff seemed to want to help they were unable to stop the noise. A woman must have confronted the partiers probably asking them to quiet down which led to the partiers walking the hallway loudly announcing there were women staying in the hotel who didn't appreciate the noise - again until the wee hours of the morning. We had a loft room in the main building, there might be less noise in one of the smaller buildings containing 2 to 4 units. The use of fireplaces is questionable, the hallway filled with smoke making it difficult to breathe and as a result I was concerned about the air quality in the rooms. We put a blanket at the bottom of the door to block some of the smell. The room was a great value for the cost however I won't be returning, the cost of 3 nights with little to no sleep was too high. I think I'll save up a little longer and try one of the higher end hotels instead - no guarantees but it's worth a try...

Room Tip: A room in one of the outer buildings not in the main lodge might be better. Mountain view was fabul...
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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734 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Airdrie, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 2, 2012

We enjoyed our stay. The watersides were a hit with the kids as well as the play place. We have stayed at this hotel every December for the last 3 years and enjoyed it every time. The only recommendation that I would make is that this time we had a "hockey family" sharing the room below us. At the best of times they were quite loud and disruptive. We noticed upon check out that there were several hockey families staying at the hotel. It may have been a good idea to try and keep all those families in one area of the hotel so that they were minimally disruptive to others.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitefish, Montana, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 1, 2012

We stay at the Dougals Fir every year for the American Thanksgiving week. They give us a great rate for an older super clean room with a kitchen. We save lots of money by cooking some of our own meals. The pools and water slides are fun for all. I will return for the great value.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 29, 2012

We found the resort to be very fun and family friendly. We have a 19 month old and found the kitchen very helpful and the amenities (waterpark & kidzone) excellent. They were able to provided a playpen, highchair, and baby gate, no problem. The room was great and the wood fireplace cozy. We were very pleased with Douglas Fir. We will return.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Alberta, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 29, 2012

Our most recent trip to Douglas Fir didn't go exactly as planned. It is our family tradition to spend a weekend here every Fall. This year was no exception. We booked our two night stay and were excited for a fun family weekend. We checked in at 8:00 p.m. on Friday night and by 10:00 that same evening my youngest son and I were vomitting uncontrollably. We both had Norovirus and were quite sick. Needless to say we needed to go home and checked out by 12:00 p.m. Saturday. Douglas Fir did not charge us for the second night although they had every right to and they supplied us with extra towels and blankets during our difficult night. They have always had my business but they now have my gratitude and respect.

Room Tip: One bedroom condos are great for families of 4.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 26, 2012

We loved the resort. Well equipped rooms with a kitchen. Had good variety of cooking utensils and dishes. Housekeeping did a great job cleaning everyday, once even cleaned our breakfast stuff- totally unexpected!!! Clean but slightly dated decor. Great service and service staff. Had assigned parking which was really convenient. Kids loved the indoor water park. Would highly recommend it. conveniently located.

Room Tip: Any room is a good option.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Contributor
11 reviews 11 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 19, 2012

great place to stay. has full kitchen, fireplace. our back view opened into the forest. just a short drive into downtown banff. had daily cleaning if you wanted it the full kitchen was good for just cooking some meals, eating breakfast etc, without having to go to a restaurant. units a grouped into 4 apartments so pretty quiet. They have free public bus around town which comes by about every 45 minutes if you don't have a car.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Number of rooms: 130
Official Description (provided by the hotel):
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 
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Also Known As:
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Hotel Chalets
Douglas Fir Banff

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