I loved this place! We stayed here during November 2015 for a week. You get a lovely cabin with a fireplace, central heating, a kitchen, a bathroom and a bedroom. The room we had was well kept, clean and very cosy. Some of the reviews on here say the rooms are dated. I didn't think that at all. I thought they were find and kept in style of the "ski chalet" thing they've got going on. Staff are very helpful, and there are several amenities at the hotel that guests can make use of such as the pool, and the indoor childrens playground (which is pretty awesome).
The hotel is located on a hill just outside of Banff. You could probably walk into town if you were half keen, but we had a hire car which meant it was only a 2 minute drive away. The hotel is quiet, and there is a convenience store and liquor store just around the corner (literally, 10m around the corner) from the main entrance. Breakfast is supplied as a "cook it yourself" bacon, eggs and toast style - which will last a couple of days. Beyond that you're expected to buy your own from the store or in town. Think of it more like a serviced cabin.
Another thing guests need to do is get their own firewood. There is a huge stack of it in a covered area inside the hotel (near the pool). Again we had a hire car so just piled a heap into the boot and drove it to our cabin. If you didn't have a car it's just something to be made aware of - that you'd probably be making multiple trips to get wood. When the carpark is covered in snow and ice that could be a bit hairy.
My only criticism is that internet (wifi) bandwidth is very poor. After all you are in the Canadian Rockies and you should be unplugging. But for those times when you really do need to use the internet, it's almost impossible. The hotel makes specific mention that during busy times the internet can get congested. When we were there it didn't seem that busy, if anything the hotel was mostly empty - and even then internet was very poor. My only recommendation to the hotel would be that in this day and age - internet connectivity for guests (whether paid or free) should take some priority. Guests like to stay connected (even when they should be disconnecting and enjoying the beautiful surrounds of Banff).
All in all the hotel offers a great location, fantastic comfort, and self sufficiency. The rooms are clean, well serviced, and there are facilities for all the family to enjoy.
- Official Description (provided by the hotel):
- Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more less
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- Also Known As:
- Douglas Fir Resort & Chalets Hotel Banff
- Douglas Fir Resort And Chalets
- Douglas Fir Hotel Chalets
- Douglas Fir Banff