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“Not the best sleep” 3 of 5 stars
Review of Charlton's Cedar Court

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Charlton's Cedar Court
2.5 of 5 Hotel   |   513 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada   |  
Hotel amenities
Ranked #23 of 31 Hotels in Banff
Calgary, Canada
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
“Not the best sleep”
3 of 5 stars Reviewed June 18, 2014

We got one of the two story rooms with the staircase that led to the bed upstairs. The room wasn't very spacious, the bed wasn't the most comfortable, and the pillows prevented me from having a good sleep. I don't know if it was just my room, but the walls weren't so soundproof either as we could hear the family next door to us laughing and talking while we were trying to sleep. Breakfast was average. Location was great.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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526 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Red Deer, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 13, 2014

Just spent a few days here. Everything was clean, helpful and courteous staff. Had a kitchenette which was great. Would definately recommend. A 10 minute walk downtown...but hey, who couldn't use the exercise !

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 4, 2014

We booked the king fireplace loft suite for the weekend of the Rocky Mountain Wine Festival. At arrival, we really didn't know what to expect because the driveway was ripped up for re-paving and the entrance to the front desk was, shall we say, in the middle of construction. Thankfully first our impressions were wrong! The front staff were personable and genuine and the room was clean and quiet. Adam at the front desk took the time to answer our questions about the Roam bus and chatted with us about our stay. I mentioned casually that although we were there for the wine festival, we were happy to get away from our kids for an early "9 & 3/4ish" anniversary. After going for a walk, we returned to our room to find a bottle of champagne, truffles and a card from Adam congratulating us on an early 9 & 3/4ish anniversary. What a nice surprise!! Besides the room being comfortable and clean, the complementary breakfast was great. All in all, I would highly recommend Chartlon's Cedar Court to anyone looking for a reasonably priced, clean hotel that is walking distance to downtown Banff. We will definitely stay again!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BanffManagement, Manager at Charlton's Cedar Court, responded to this review, June 6, 2014
We are so glad your stay was great. We'll be sure to pass the great feedback to Adam and others at the desk as we continue to welcome our guests. Hope to see you again.
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Drumheller, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2014

I took my hubby here (for a surprise for him) on May 24,2014 for one night and I had booked the queen deluxe room with wine and truffles plus 2 passes to the hot springs.Check in was perfect and the young lady was so informative,we got in our room and our wine was chilling with real nice wine glasses and a little card with my actual name on it instead of "Dear Guest",the room was spotless,comfy and huge bathroom with separate shower and tub was nice.added PLUS was a heated bathroom floor:):)so nice when it is so chilly in the mountains at night.It was quiet and the most perfect night we have had in eons.When we checked out I was asked how things were and I was thanked by my name.This place was under reno's and we were not disturbed.Great rates and omg we slept so gooood..Another bonus is huge towels in the room instead of those little crappy ones everywhere else.We did not stay for breakfast as my hubby likes the big old home cooked ones and we wanted to go adventuring asap.There were no kids running amok which was really nice as we love kids but we enjoyed being in peace(no offense people I swear:)Could not have asked for a better room and hotel:)will be staying there at least 2 times a year minimum now guaranteed..the housekeeper we saw outside was very pleasant and asked how we were liking our trip.i have stayed in high class hotels where they seem to have to be nice with an effort(so fake I wanna gag)..not here..they are genuine that they want to know you are ok....AAA+++++ all around.thanx again for best night ever in Banff!!! :):)

Room Tip: queen deluxe rooms are the best:):) no stairs so everything is right in front of you.plus not sure i...
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Charlton's Cedar Court, responded to this review, June 6, 2014
Thanks for your great words about your stay. We are proud of the little "extras" you'll find in our rooms. Our landscaping, signage and lobby project are moving along well. We hope you come back soon to see the finished product.
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Overland Park, Kansas
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 19, 2014

This was a pretty good hotel relatively quiet for being on the main drag of the city. I appreciated that the housekeeping staff arranged and lined up all my personal toiletries for me. The room itself was uniquely designed in that there was a circular stair up to the loft area where the bed was. The surrounding area around the hotel was not as kept up as nice (beer bottles lying around). There could have been a lot of parties the night before that I didn't hear (which says a lot for the sleep quality). Please note that the restaurant in the sister Delta Inn is horrible (called the Royal Canadian Restaurant). We waited over an hour for dinner one night. Do not go there.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Charlton's Cedar Court, responded to this review, May 22, 2014
Thank you for your comments about Charlton's. It sounds like you were in one of our Loft units with a King bed upstairs and a fireplace in the sitting area. They really are unique and quite comfortable for couples.

I also want to apologize for your experience in the Evergreen Restaurant in our Delta Banff Royal Canadian Lodge. We recently had an evening in the restaurant where many factors contributed to slow service and our customer service was not up to our standards. We have since made some major adjustments and are ready to wow our customers.

-Management
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White Rock, Canada
1 review
4 of 5 stars Reviewed May 15, 2014

Lovely loft king suite,double shower, well appointed ! No complaints at all !
Exterior : EEEKS ! Parking structure and outdoor walkways Dingy . Walk to town 12 min. fine with us. Very quiet . Staff very friendly, Breakfast Lady is a Gem !!! Breakfast was satisfying. Pool area needs some dressing up. Some updating work was in progress, lobby and front of property, so encouraged they will keep up the good work on improvements all around. Currently we would have hesitance to recommend the Charlton to friends due to the shoddy exterior spaces, but we would return.

Room Tip: King loft with windows to outside, not courtyard, for light.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Charlton's Cedar Court, responded to this review, May 16, 2014
Thank-you for your review. We also feel like our guestrooms are an unexpected surprise when you arrive at them. That is why we are now focussing on our "curb appeal". While the outside walkways to our rooms will remain, we are working on a brighter lobby and welcoming landscaping to reflect the unique rooms we have to offer. Of course, it is hard to work on a building exterior in Banff in winter, so we have to get the work done when we can in spring. We expect the major changes to be complete within another couple weeks. (As of time of writing.) I hope you will indeed not "drive by" next time and come back to see the changes.

Regards,
Management
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ontario
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 12, 2014

We stayed for 3 nights, May 7-10th, and had a very relaxing time. Even though construction was going on, we didn't let that bother us. The room was a good size, with windows you can open. Beds and bedding were very nice. The bathroom is nice and big with both a shower and big tub. They have a fridge, and a cute sitting area. The pool and hot tub were just what we needed and open to 11pm! The breakfast was perfect...coffee, juices, cereals, bread, fruit, eggs. The lady who handled the area kept it clean and she was very personable (sorry we did not get her name). No problems what so ever. Close to everything. And when checking out Harley, was very nice too to us. I can't say enough how good our stay was. I hesitate writing excellent reviews because it feels like I'm giving my secrets away hahaha jk.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charlton's Cedar Court

Address: 513 Banff Ave., Banff, Banff National Park, Alberta T1L 1B4, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #23 of 31 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Charlton's Cedar Court 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
The Charlton’s Cedar Court is located 5 blocks from downtown Banff. This 3.5 star resort was created in the classic alpine style with natural cedar, combined with a relaxed and comfortable atmosphere, it makes the Charlton’s Cedar Court the perfect Rocky Mountain Retreat. Start the day with a complimentary Continental Breakfast. After a busy day of mountain activities relax in the indoor pool and whirlpool. ... more   less 
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Also Known As:
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff

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