We were disapointed. The layout and facilities are not ideal. Hotel is clean however the cutlery and crockery in our kitchenette was not.
Furniture and decor is dated
Walls offer no sound insolation. Fans are noisy. Babies are crying.
Very limited in facilities. One ice machine in the parking lot. No water fountain at pool.
Shall I carry on;
We enjoyed our weekend and the staff is very friendly

WE really enjoyed our stay. Staff was friendly and accommodating. We originally stayed in a loft suite (room 222) but it was very drafty--we could see daylight around the door. When we turned the heat up it was still chilly and the upstairs loft became unbearably hot. When we mentioned this to the front desk the next morning we were put in a beautiful queen suite, which was all on one level. Thoroughly enjoyed the roominess and the gorgeous bathroom with the soaker tub. I was happy it had a little fridge. We had dinner at the Evergreen restaurant at the Delta (their sister hotel) a couple of doors down. Terrific food and service. The complimentary continental breakfast was simple but adequate.

Booked this hotel using hotwire (indicated it was a 3-star property) shortly after New Year's. I was very impressed with the hotel. Our room was on the smallish size, but was very comfortable and cozy. A simple continental breakfast was offered, which was a nice touch. Hotel seems to be operated by Delta Hotels - so it would explain the standard to which everything was maintained and kept up.

I booked a Kitchenette which has two bedrooms, separated by the kitchenette/bathroom area. My Mother in law took the one bedroom with my wife and I in the other. Ongoing througout the night there were bursts of noise outside our door from people walking by/stopping to converse, yelling, playing tag, etc. Politely asking people in the walkways to keep it down didn't achieve anything as there was a constant stream of newcomers. There is no way to secure the area as the hallways and stairways are outside (general public can come and go as they please). There was no one downstairs (the front desk is unmanned after hours). I was expecting that it was only my sleep that was constantly interrupted. In the morning I found out that my Mother in law didn't sleep either. It seems there were similar activities taking place outside the door at the other end of the kitchenette. In the morning I was asked by the Front Desk Clerk during checking out, "How was your stay?", to which my response was "Of the thousands of hotel stays i've had, this is by far the second worse". The response was "I'm sorry about that. I'll let management know.". We were so exhausted the next morning that instead of taking in more touring of Banff, we simply headed home. Lastly, no one from the hotel (management) contacted me for follow up.