Arrived at hotel, checked in immediatly, without any hassle. Hotel located on a small quiet road off of of main road, making it in an ideal location to nearby ammenities. We were very pleased with room (standard double with 2 double beds). We booked with Crystal ski, I did request an upgrade prior to arrival but was told that Crystal Ski customers were allocated to inner rooms (which don't face out onto Bow River), I was told that we could upgrade, but at a cost, so we decided against it. Upon arrival at our room we were pleasantly suprised that we had actually been given a room with a view onto the river (which was subsequently covered in snow and ice....so you couldnt actually see it) but it was a pictuesque none the less!! The room was spacious, clean and warm (which was most important as we suffered minus 30-40 degrees for most of the week!!) Beds were comfy, the only bizaree thing was the pillows were actually full of static, causing the pillows to fully light up in the dark, aswell as sticky up hair in the mornings!!! We didnt see the room cleaner all week...but miraculously our room was clean every day!!!! The Reception staff were very friendly and helpful. I did ring down a couple of times to check buses and slope opening and they were able to give me the info I required. We did use the spa facilities over at the Banff PArk Lodge (sister hotel) which is a 10 second dash across the carpark if you enter via the underground car park. The communication between the hotels was very good and its well worth using the facilities (bar/resturaunt/spa). I would warn against the cost of breakfast at the Banff Park Lodge. We were quoted approx $8-9 per person per day by Crystal Ski, I declined this as we arent massive breakfast eaters, but one day we did decide to try breakfast. It was great, loads of choice, hot\cold, you name it, it was there. We thought it was great value (thinking it was under 10 bucks), until we got the bill to be told that for the two of us it was $42!!! On a positive note, keep an eye out the Bow Biew Lodge hotel for specials at the Lodge hotel for evening meals. We did the fish buffet night on Sunday night, $34 for the two of us for all we could eat (cheaper than brekkie), and it was fantastic choice and value.
The only negative issue with the hotel rooms (which may be something they cant change) but the rooms had extremley dry air, it felt like it had the air conditioning on some sort of setting that dried your throat and nose out to the extent that I woke for 2-3 hours per night and could only get back to sleep again if I had my head under the sheet\blanket.....and this is from a person who sleeps like a log every night normally. I did question this with the staff was told this was because of the dry air in Alberta....I wasnt convinced, if its true, theres some tired people out in Alberta!!
I think we had a particularly quiet week at the hotel as we hardly saw anyone else (which was a good thing). I didnt choose the hotel for its kerb appeal, as there are some lovely looking hotels in Banff, I chose it because of the reviews on Tripadvisor...and I wasnt disappointed. I would definatly recommend again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.