Okay. First the good stuff. We got a room in Banff for a long weekend in August (after the flood -- I imagine that part of the hotels in Canmore were closed for repairs, etc.) and the price was reasonable. We were also surprised to find that we would be getting a free breakfast. This is where the positive review ends. The room was, how should I put this, not precisely clean (pubic hair, dust, soap scum, mold, the works). We sucked this up, of course, but on the second day we came back from a grueling hike after 4 PM and found we could not get into our room as it was being cleaned. After waiting for 20 minutes to speak with the manager (who was astonishingly rude, though possibly due to being overworked and pressured), she got someone to clean our room. We don't really know what had been done in the room (possibly change the towels and make the bed), as said pubic hair, dust, etc. were still there. Just FYI, we're a couple of progressive, socially inclined academics who have spent quite some time backpacking in developing countries -- don't have very high standards when it comes to cleanliness, and are very sensitive to the plight of hospitality workers. But god, this was just annoying.
The breakfast. Okay, so we did get a nice share of bread, coffee and fresh fruit, so I shouldn't complain. That being said, the hotel has this weird policy of putting a "hot breakfast" table next to the regular (i.e., free), and they charge 7.95 for access to the table. The hostesses were very sweet and tried to explain the (bizarre) system to every person who entered the room, but many of the guests appeared not to speak a word of English and this caused quite a bit of bitterness (we didn't mind as we're vegetarians and weren't interested in the bacon, sausage, etc).
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- Also Known As:
- Banff Voyager Hotel Banff