Okay, first of all, I knew nothing about Banff except it can be expensive so when I saw a deal on Groupon I thought sure I'll try it. Well, if you are just looking for a place to sleep and don't care about comfort and amenities you'll be fine. On the other-hand, I like my comforts of life especially when I am on vacation trying to enjoy myself. The motel just didn't do it for me. I really should have researched this motel better. There is no curb appeal. Don't go by the pictures. The desk staff was nice enough, the room was clean and the ice machine did work. Now, I want to say there is no air conditioning. My husband and I are hot natured and this was horrible and we barely slept not to mention the beds gave us backaches. The internet did not work well and we like our technology. Our room was right on the street so lots of street noise. The breakfast was a joke and not much to choose from or you could pay extra to add the hot breakfast which didn't look much better. I'm glad I brought my hairdryer against what my husband thought because there wasn't one in the room. The overall opinion is that this motel is rundown and needs extensive remolding and upgrades. No, I would not stay here again. Pay the extra money if you can and stay somewhere nicer.
Don't stay here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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The Hotel is sorry to hear that your recent stay was not to the level of expectations you had; it was good to hear that the desk staff were nice and helpful and that you found the room to be clean & tidy but it is unfortunate to hear about the less satisfactory aspects.
It is always usefully to get Guest comments as it helps towards the Hotels continues efforts to improve.
The Hotel is going through the goal of continually trying to upgrade & renew but this in such an older property is a long process: being an older property it does not have air conditioning (which is probably only need in Banff for about 3 years a year) like a number of Banff hotels: the Hotel's sister property Spruce Grove Inn which is next door & a newer property does have air conditioning.
The free Wi-Fi service is proving to be a challenge this summer what with the location and the greatly & ever increasing demand our system does have problems sometimes keeping up with demand; the Hotel is working with its Wi-Fi provider to upgrade & improve the service.
It is regretfull that you did not find the complimentary breakfast up to standard as it is an area for which the hotel has received a number of positive reviews - it includes juices, tea, coffee, a number of ceral choices, toast, fresh fruit salad, fresh grapefruit, yogurt, various pastries & muffins etc. plus it is a buffet which entitles Guest to take as much as they want and as often as they want.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.