Stayed one night on Easter weekend, could have booked other hotels for the same rate but chose this one because it had a fairly high rating on tripadvisor and staff were friendly on the phone. Not the best decision I have ever made. Right away the lobby bathrooms were disgusting which pretty much set the mood for the rest of the stay. Our room was fine, but obviously no vaccuming done because there was loads of dust and hair around the corners of the floor. There was an old mess of something left on the side of one of the beds (looked like vomit) but we only realized after we got all settled in. I called the front desk and said we could just share the other bed for the night and they offered a discount "to be determined the next morning." They ended up giving us $30 off our rate of $120 which in my opinion is pathetic considering the issue. I understand that it was a busy weekend and they can bump the rates but there is no way this facility is worth $90 per night on it's best day. The room should have been free after finding what we found on the bed. Not to mention the "free wifi" included in the price didn't work at all. We were told that when a concrete building of that size is full of people, the wifi signal cant reach most places. Poor excuse in my opinion, bigger concrete buildings have figured it out. Also, free parking is advertised but there's only about 20 stalls and otherwise you have to park in a dirty back alley. Unless you are getting this hotel for an amazing deal, I advise to stay away. The only thing it has going for it is nice staff.
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- Also Known As:
- Banff Voyager Hotel Banff