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“Salt and pepper at the very least” 3 of 5 stars
Review of Banff Rocky Mountain Resort

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Banff Rocky Mountain Resort
2.5 of 5 Resort   |   1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada   |  
Hotel amenities
Ranked #18 of 33 hotels in Banff
Calgary
1 review
3 helpful votes 3 helpful votes
“Salt and pepper at the very least”
3 of 5 stars Reviewed April 27, 2013

My past experience with hotels offering kitchens is that they are much better equipped. This resort doesn't even give salt and pepper. There are no pictures on the walls, although I did like the duvets on the beds.Note the free shuttle only runs until 11PM and a taxi is $12.00 to town With a few extras this resort would be far more enjoyable.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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English first
Calgary, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 22, 2013

I had a problem with the hotel right from the very beginning because I don't appreciate being mislead. I booked through Groupon which always provides a deal. However, afterwards, when I looked on booking.com I discovered that the booking would have been cheaper through them. I wouldn't have stayed at the hotel if it hadn't been for Groupon. In any event, I soon discovered how vacant the hotel was and it became clear why the resort needs Groupon to attract business.

The rooms are old, but clean despite the wear and tear and hideous color scheme. The walls are paper thin. We could hear every movement and conversation in the condo above us. In the kitchenette, there was a coffee maker but no coffee filters. The room cleaner began his rounds early and was knocking on our door as early as 9:00 a.m. This was not appreciated. Our condo was also right next to the highway which brought a lot of noise at night.

The pool and outdoor BBQ area are very practical and well maintained.

The food in the restaurant is very good - not the greasy pub food one would expect. The soups were home-made, daily, and even something as simple as chicken fingers were prepared from scratch and with fresh ingredients. The food was a welcome surprise.

All in all, I'd stay again, but not for $139.00 per night.; The one bedroom condo is worth about $99.00 per night. That's all I'd pay at any time of year.

Room Tip: Ask to be away from the main road.
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 21, 2013 via mobile

We booked in here as part of a last minute deal, one of the only places offering a room with a kitchen within our budget. We stayed in a one bedroom apartment which to our surprise had a full sized kitchen. Rooms clean and newly renovated. You are a little way out of town, but the shuttle service is great, especially for those of us that didn't have a car. The resort is also one of the major stops for the us to Lake Louise and Sunshine. They also have fantastically cheap international call rates from the rooms.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lloydminster
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 20, 2013

5stars. Clean rooms friendly staff and a short drive into downtown banff, shuttle service is a plus since there is not much parking on the weekend. Love the pool. In the suites you can light a fire.
As well as a deck where you can BBQ. 3 things I would change a newer shuttle(the one they have is dirty and broken) educate the staff on tourist attractions and update the pool change room, because there are too many mirrors and no privacy.
Would recommend

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 19, 2013 via mobile

My wife and I really enjoyed staying in then upper level 2 bedroom condo with our dog and friends. The condo was newly renovated and had excellent cooking supplies.

The food the hotel offered was great and the service for the wood was fast and reliable.

Other areas of service were not the best. Although I understand this is Banff and not everyone is the most professional. We had a very rude employee talk to us while we were enjoying the hot tub facilities.

The location is a downside but we loved being outside the city with our dog.

Overall we had a great stay and we look forward to staying there again!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013 via mobile

I certainly got my money's worth staying in this excellent hotel with courteous staff. The only downside is that it is about 7 minutes drive to downtown Banff unlike the other jokes in Banff which is right on the heart of the town. But they have shuttle buses to take you around.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sherwood park, alberta
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 8, 2013

The Banff Rocky Mountain Resort is a little gem! Our reservation was made with great ease and terrific service direct to the Resort's toll free line. At check-in Kathryn, from Halifax, was pleasant, welcoming and very helpful. She was a terrific first impression of the resort and made this quick little family get away extra special by providing us with an upgrade and gave the kids each a welcome package of crayons and a coloring book. Thank you Kathryn! Our 2 bedroom condo was a great fit for the 4 of us. The room was very clean, and provided lots of room and comfort. There was a kitchen complete with toaster, dishes, bowls and cleaning supplies. The 2 bedrooms had comfortable beds and blankets but they are a little small if you like to have some room for suitcases, etc. It would also be nice to have a full length mirror in the condo. 2 bathrooms is always a plus, especially since the downstairs bathroom also includes a nice shower. The soap was from the Rocky Mountain Soap company which is a great local business and nice to see supported in the hotel. The sofa sleeper makes this a condo that easily sleeps 6. The wood fireplace is a great added bonus, especially with the snow falling, even in April! The $7 wood bundle was more than adequate as it came with kindling, paper and lots of dry wood. It was also delivered before we even got into our room. Great service! It would have been helpful to have matches as part of the bundle though. The pool area is good for the kids and having an outdoor hot tub is great, except for the couple who felt obliged to smoke their cigarettes on the patio right next to the hot tub. The planters are not an ashtray folks! The change rooms were a little dirty and the towels are almost at the point of needing replacement but those are minor issues. Lots of foam on the indoor hot tub and the jets kept going on and off, so may be some things to look at. There were many dogs at the resort but we didn't hear any noise nor did we see any big messes. The resort is spread out but it only takes a few minutes to reach the main hotel housing the pools, restaurants & main desk. The staff were friendly and efficient at check out. The resort is outside of the town center but they offer a shuttle service and it is an easy drive into town. We were also given a coupon book that offered some great discounts on food and merchandise in town. If we were staying for a longer time, it would be nice to have a TV with DVD player and a second hairdryer in the downstairs bathroom. It would also give me seating room in the living room if the TV was replaced with a flat screen. Overall, this was a great place to stay in the winter but we hope to bee back in the summer when we can make use of the tennis courts.

Room Tip: The upper 2 bedroom condo didn't have a great view of the mountains but it was quiet. The 1700...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Banff Rocky Mountain Resort

Address: 1029 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A2, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Banff Rocky Mountain Resort 2.5*
Official Description (provided by the hotel):
Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. •Indoor 15m swimming pool•Indoor and Outdoor hot tub•171 well appointed rooms with configurations to suit everyone•Mountain Health and Fitness Club with full gym, sauna and massage therapy•Tennis and squash courts•Onsite Laundry Facilities•Free parking and wired or wireless internet access•Complimentary shuttle to downtown Banff. ... more   less 
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Also Known As:
Banff Rocky Mountain Hotel Banff

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