It was essentially what I had expected. The staff were very friendly and accomodating. They responded to every request with one exception. When I asked for extra pillows I was told there were some in the room, which there weren't, and when I called to get some more, they forgot the first time and I had to call again. I also expected a flat screen in the room based on the online description, but there wasn't one in the room. I also did not realize this hotel was so far from the townsite itself.
All in all however, I felt the staff were very accomodating and would consider staying here again.
- Official Description (provided by the hotel):
- Discover the meaning of a mountain getaway at Banff Rocky Mountain Resort, a relaxing retreat in the heart of Banff National Park. Ideally set amid eight acres of private parkland and surrounded by the glorious scenery of Canada’s oldest national park, while just minutes from downtown Banff, the Banff Rocky Mountain Resort’s breathtaking location and extensive amenities are certain to provide a casual and memorable stay in the Canadian Rockies. •Indoor 15m swimming pool•Indoor and Outdoor hot tub•171 well appointed rooms with configurations to suit everyone•Mountain Health and Fitness Club with full gym, sauna and massage therapy•Tennis and squash courts•Onsite Laundry Facilities•Free parking and wired or wireless internet access•Complimentary shuttle to downtown Banff. ... more less
- Reservation Options:
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- Also Known As:
- Banff Rocky Mountain Hotel Banff