Stayed 2 nights in a 2 bedroom unit at the end of January. The first room we received was an "un-renovated one". It was old, the cupboard was falling of the hinges, the closet door was missing, tiles in the washroom/showers were black. The carpets were stained and dirty. Over all, it was just bad! To top it off, housekeeping did a bad job in getting it ready as there were still crumbs of food on the counter and carpets. The second room we were given was worse.

On the third attempt, the hotel was able to get us the last of the newly renovated rooms. The room was night and day to the non renovated room. I'm not saying that it's the best on Banff Avenue, as I've stayed in better rooms. But considering what we were given to start, it was better by far.

I'll have to give the front desk clerk who helped us out that night applause for her patience and understanding as we went back time and time again to get a better room. However I honestly think that we got the older rooms because we booked and paid via Expedia, which offered a great rate. I get a feeling that had we payed rack rate or booked it directly with the hotel, we would haver received the newer rooms right away.

I don't think they should even bother selling the old rooms as it just shows how shappy the hotel is. Why risk loosing future business or bad word of mouth??

The last complaint that I have is that even in the newer room the housekeeping was only passable. There were sections of carpet that had dirt on it, a dead fly on one of the walls and stains on the sheets... and trust me when I say that I didn't purposely go around looking for problems!

I didn't get to use the amenities (indoor pool, gym, restaurant etc) as we were there for a short time, so can't comment but the location is furthest away from the main strip. Luckily they have a shuttle. But perhaps in the summer, I would rather find something that's within walking distance to the shops on Banff Ave.

Overall, I would return, only if I can be guaranteed a newly renovated room and if they have a great sale on.

We received a very warm welcome from the reception staff, late on cold -19c January night, Our one bedroom condo was warm but very small and very tired, it was in a serious need of updating, it was very basic indeed and everything was very worn, The bed and pillows were very lumpy, the sheets although clean were ripped and had holes. Beware of staying in a ground floor condo as children tap dancing in ski boots above you is very irritating.
The location is good about 10mins from Bannf, we had a car so cannot comment on the bus service. Although near to the road and Trans Canada highway it was quiet, just the occasional train horn.
The staff at the resort were all very friendly and the cleaners made a fair job every day, in fact changing the laundry more often than we expected.
There was plenty to do at the resort, but we did not use the facilities, we did go on the free organised walks and saw some great scenery and wildlife. We had elk grazing nearby.
We came to Bannf to be at a wedding, If you ski there is plenty of choice, if you are non skiers like us the a week is about enough.
Bring plenty of money everything is expensive, (except petrol).
It is a very beautiful area in the winter, and I sure equally as much in the other seasons, and we are glad we came, when it snowed it was all cleared quickly by the resort staff,
As you will gather we have no complaints about the staff, just the very small tatty condo. (we even kept our cases in the car).
The car parking is free here, on our one night staying at another resort we paid 35dollars to park over night.
Good places to eat, Bison Bistro, Tony Romas, Bumpers, avoid the Old Spagetti Factory, cheap but awful.

We stayed at this resort over Christmas 2007, we are a family of 4. The facilities are great - indoor pool, hot tub, shuttle to downtown Banff (every hour not half hour), ski pick ups however if you are unlucky to stay in a unit that has not been renovated then prepare yourselves for problems. We requested over 18 months ago a 2 bedroom renovated unit close to the hot tub, we ended up with an unrenovated unit that was a walk to the hot tub!! The units are small but clean. However our upstairs shower leaked thru to the kitchen - behind the microwave to be exact (it was not a small leak but we had to use loads of towels arount the shower to try and stop a waterfall in the kitchen !!!!). Judging from the state of the cupboards behind the microwave this issue has been an ongoing problem. This is a serious issue due to electrical wires and fire however it took us numerous complaints (sometimes more than twice a day) to numerous staff to finally get some result even then it was the night before we checked out (our stay was for 7 days!!). From our final conversations we were not the only ones complaining. On our last day our water was turned off without our knowledge. We would only stay here again if the resort has been fully renovated.

We stayed for a week in a renovated 1 brd suite over new years. It had some pros & cons. We arrived about 7pm and had to wait 2 hours for our room to be ready. Ask for a renovated suite. The unit was small for a family of 4,expecially with all our ski gear, the kitchen was decent with enough dishes and utensils. You wouldn't really use the fireplace it's really close to the couch. The sofabed however was extremely bad, even for children. We had to put 4 layers of blankets on top of the mattress, so the kids didn't have springs in thier backs. They offered a second mattess but it was even worse. The hot tub was nice but it can be a bit of a hike to get there depending on how far your suite is from the lobby. The bathroom was a nice size with a great shower. We bought someones timeshare week so we had a good deal. It's good value if you get a deal. The rooms are noisy as well. You will hear people upstairs walking around. The staff was friendly and tried to be helpful. I would get a 2 bdrm next time.