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“No air in most of Banff motels” 3 of 5 stars
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
3.0 of 5 Hotel   |   337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #26 of 31 Hotels in Banff
Lake City
Level Contributor
16 reviews
5 hotel reviews
“No air in most of Banff motels”
3 of 5 stars Reviewed July 27, 2014

We had a reservation and checked in, entered the room and found that it was not air conditioned. It was a hot July day and very stuffy in the room. Upon checking with the desk we found that the rooms were not air conditioned (only the halls) the parking was horridly dangerous with 2 levels underground and ceiling to lower level looked like it was sinking. We also discovered at the desk there are very few motels in Banff that do have air conditioning. We declined to stay there as we had an 88 year old along. With no air the rooms were stuffy and smelly, small and not very clean. They were very caring and refunded our money, tried to find us a place to stay, and said that the motel wasn't for everyone and that they understood our reasoning. We then ventured down the road a bit to Canmore Holiday Inn which was exceptional, air conditioned, contained a restaurant and small bar and the mountain view was gorgeous there too!! P.S. Motel didn have heat!

Room Tip: If you go in the summer months when it's hot, don't stay here. Find a motel with air!
See more room tips
  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Service
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869 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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English first
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 24, 2014

the PTARMIGAN INN is a nice hotel convenient to down town banff. the staff was courteous and helpful to me AND to my roommate who drove up from oregon. the room comes with breakfast and a great wait staff.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed July 22, 2014

I was thoroughly looking forward to my two day stay in Banff Springs. Unfortunately the hotel was a total let down. Not only was the room expensive for a single person,it was also very hot. I booked a standard room which actually came with two queen sized beds. It seemed that they made no distinction between four sharing or one person staying. The bathroom was extremely small and, as others have mentioned, the washbasin was outside the bathroom in the bedroom. There was no air-conditioning although a fan was provided. It was extremely hot at night although the window could be opened. The downside of that as that my bedroom overlooked the courtyard which could be noisy. The cleaning of the room on the second day was below the standard expected of a hotel of this supposed calibre.
Although there are clear rules set out about noise between the hours of midnight and eight, it seemed that certainly guests ignored these. The corridors were very noisy with people knocking on doors to wake others at Five in the morning. This happened on both nights.
Although others seem to think that the breakfast was good, to my mind, it as so awful that I made a formal complaint and asked to see the manager. Food was left out in shabby bowls with no attempt at a display of any kind. The "hot breakfast" consisted of croutons, rubbery scrambled egg, cremated bacon, and sausages. Toast was cheap supermarket bread, brown and white. The cold "buffet" was cereal, fruit salad, cheap supermarket croissant and some other pastry which was dry and tasteless. The fruit juice was not fresh and tasted synthetic. There was no sign of any cold meats, cheeses or what would normally be expected in an international hotel.
The crockery was chipped and it showed more as the mugs were black. The mug on my table was not only chipped but had food clinging to it both inside and outside, presumably from the dishwasher!!

My complaint at the front desk was dealt with well. I saw the manager and was offered a 50 dollar voucher to spend in one of the restaurants.

All in all I would not recommend this hotel for international travelers who are used to a higher grade of hotel for the price.

  • Stayed July 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed July 19, 2014 via mobile

For us, this was a very convenient hotel as it was just off the main street leading to downtown. For convenience, just around the corner is a Safeway grocery store to help you cut down on costs. Anything you need, food, toiletries, etc. You should be able to find there. The front staff were great with a very fast checkin and checkout experience. The room itself was 2 queens which were nicely separated so each set of two people had their private area which was great. The kids could go to sleep while mom and dad were busy planning the next day activities. The rate also include a complimentary buffet breakfast with cooked to order omelettes, great way to start the morning. In addition, they have an underground parade to keep your vehicle safe.

The only cons I can think of was that the WiFi was extremely slow, but don't fret there are many coffee shops in downtown with free WiFi so no worries. The other minor thing was that the room did not have A/C but it did have two fans which did the job so we were okay.

For future trips, I wouldn't mind staying here for a skiing trip as I said its conveniently located and has everything you need to start your day. Cheers. 8)

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
106 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed July 19, 2014

As part of the Rocky Mountaineer Train trip, after second day's journey, we were put up in this small hotel in the small but very beautiful town of Banff in Canada. Although small, the hotel provides all normal amenities including free wi fi for its guests. However, the computer in the lobby level which is free for use by guests, was not properly working. Such things need to be kept in order to enable guests to use when needed.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Quay, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 18, 2014

Well what's to say, situated in more or less on the main street of Banff 10 min walk to centre of town. Breakfast buffet very good, rooms clean, excellent bar, 2 large Jacuzzi's, great safe ski storage and the bus service for Lake Louise, Sunshine and Norquay ski slopes pick up out side front door. Out there 2011 with my family also 2009 and heading back Feb 15. Booked with Canadian Affair but if you search on line may get flights, hotel etc slightly cheaper. All in all The Ptarmigan a great place to stay.


  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 16, 2014 via mobile

For the price paid at this hotel, it should have a/c. We were supplied with a table fan which did little to alleviate the discomfort. I noted a small space heater, so I'd be a little suspicious if there's heat in the room during the colder months. Both the room and bathroom were very small and the bare minimum amount of towels were supplied. The room and the entire hotel needs updating and feels shabby. It's obviously an older hotel since the hallways are very narrow. The only upside is the hotel's location in town which is very central and close to bars, restaurants, etc. If you have another hotel option, take it.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #26 of 31 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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